Filter Results
:
(2,920)
Show Results For
-
All HBS Web
(2,920)
- People (4)
- News (697)
- Research (1,785)
- Events (3)
- Multimedia (10)
- Faculty Publications (970)
Show Results For
-
All HBS Web
(2,920)
- People (4)
- News (697)
- Research (1,785)
- Events (3)
- Multimedia (10)
- Faculty Publications (970)
- 30 Apr 2019
- News
Leading Schools That Change Lives
Kennealey, who embraces the school’s emphasis on spiritual awareness, social responsibility, and academic excellence (98 percent of graduates are college-bound). He accepted the post at a challenging time. Salesianum had experienced...
View Details
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
minus’. The ‘A’ is for excellence and the ‘minus’ is for waiting till it affected the company personally before taking action.” CrisisAndRep concurred, saying that, “Walmart was slow to get to its decision.” Was Walmart’s leadership...
View Details
- 01 Apr 2000
- News
The World at a Click
hotel room, or car rental. The suppliers of such services then decide whether or not they can meet that price. Priceline currently holds several patents on demand collection technology and has expanded to offer View Details
Keywords:
Margie Kelly
- Web
Video Management Policy | About
Video Management Policy General Principles At Harvard Business School, the video management systems infrastructure is implemented to enhance the safety and security of the community, reduce institutional risk, strengthen customer View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
around their services and their outstanding customer experience. And two, they must live up to their promise of being extremely simple to use and providing great service. If they do this, they can capture...
View Details
- 01 Jun 1999
- News
Proposed Chair Would Honor African-American Business Pioneer
Fitzhugh's honor. Fitzhugh, who passed away in 1992, graduated with honors from Harvard College in 1931, despite being forced to live off-campus because of his race. He was one of the first African Americans to attend HBS, where he View Details
- 01 Mar 2007
- News
Courting the Poor
employees and customers alike,” Frei says. “I couldn’t think of a service business that fit that description in the United States. We’ve been unable to crack that code of ‘courting the poor’ in any...
View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service...
View Details
Keywords:
by Martha Lagace
- Web
South Asia - Global Activities 2021
the four modules focusing on key topics relevant for today’s leaders: Strategic thinking in a global context Creating and delivering customer value Performance excellence and shareholder value Leading and...
View Details
- 01 Jun 2003
- News
Mentoring Award
Professor Max H. Bazerman has been named one of the recipients of this year’s Everett Mendelsohn Excellence in Mentoring Award. Based on student nominations, this award is offered annually by the Graduate Student Council of Harvard’s...
View Details
- Web
Explore trends and disruptors | Baker Library | Bloomberg Center | Harvard Business School
× Please sign in You need to log in to use the bookmarking feature. Sign In Baker Library | Bloomberg Center Search Find Services Ask Browse Databases Collections & Archives Guides Exhibits Find Books, Articles & More More Places HOLLIS...
View Details
- 01 Oct 2000
- News
Q & A: Bain & Company's Thomas J. Tierney
that is to look at what has changed at Bain & Company in recent years. Increasingly, our clients are demanding strategic counsel in this critical area. At least two-thirds of them currently engage Bain's services on one or more Internet...
View Details
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
for a 26-year-old backpacker. I might be willing to pay quite a bit for a service that caters to my needs and puts me in touch with other similarly-minded people. The key is to identify what the value is to your View Details
- 01 Jun 2013
- News
WSA Endows Fellowship
MBA student who embodies the characteristics of integrity, leadership, and excellence and has contributed to the development of the women's community at HBS. The announcement was made, appropriately, during the School's W50 Summit in...
View Details
- 17 Jun 2019
- Research & Ideas
What Hospitals Must Learn to Compete
holds true in most health care service markets in the United States: You should think about what market position you occupy, how it is differentiated from others’, and whether you are fulfilling the needs of your target market. It’s...
View Details
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect...
View Details
- 01 Mar 2006
- News
Faculty Books
its decision-making, marketing, brand management, innovation, acquisition strategies, corporate culture, and human-resource management. Managing Product and Service Development by Stefan H. Thomke (Irwin/McGraw-Hill) Professor Thomke...
View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations...
View Details
- 12 Jul 2004
- Research & Ideas
Michael Porter’s Prescription For the High Cost of Health Care
Under positive-sum competition, providers would not attempt to match competitors' every move. Instead, they would develop clear strategies around unique expertise and tailored facilities in those areas where they can become distinctive. Most hospitals would retain a...
View Details
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research...
View Details