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Show Results For
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All HBS Web
(2,920)
- People (4)
- News (697)
- Research (1,785)
- Events (3)
- Multimedia (10)
- Faculty Publications (970)
- Web
South Asia - Global Activities 2021
the four modules focusing on key topics relevant for today’s leaders: Strategic thinking in a global context Creating and delivering customer value Performance excellence and shareholder value Leading and...
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- 01 Sep 2003
- News
Books
failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new...
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- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
Summing Up Is the Potential Negative Impact of New Information Technologies on Customer Loyalties Overstated? Customers will remain loyal to brands that meet their needs, regardless of the effects of new...
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- 01 Jun 2013
- News
WSA Endows Fellowship
MBA student who embodies the characteristics of integrity, leadership, and excellence and has contributed to the development of the women's community at HBS. The announcement was made, appropriately, during the School's W50 Summit in...
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- 10 Apr 2019
- HBS Case
How Entrepreneurs Can Turn Lead Into Gold
a young boy he met begging for money during a trip to Peru. “That experience authentically changed how he and his wife viewed the world,” Wu says. He launched the business with a dual goal of creating excellent outdoor equipment and...
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- 01 Mar 2006
- News
Faculty Books
its decision-making, marketing, brand management, innovation, acquisition strategies, corporate culture, and human-resource management. Managing Product and Service Development by Stefan H. Thomke (Irwin/McGraw-Hill) Professor Thomke...
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- 01 Dec 2000
- News
Core Values Keep Airline Flying High
procedures, boost innovation, and keep costs down while retaining a high degree of teamwork, communication, and coordination across functions. While its top-ranked customer service ratings have established...
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- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations...
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- 15 Dec 2015
- News
Lovepop Woos The Sharks
our whole team was going to be focused on making sure the website was up and fielding customer service calls. We were all hands on deck—we even had a whole bunch of extra people come on to help us out. We...
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- 10 Apr 2014
- Blog Post
HBS FIELD 2 - A good sneak-peek into consulting
was also a challenge. Interviewing passengers and realizing their actual needs, turned upside down part of the assumptions we had before arriving in Malaysia. Second consulting lesson then: make sure to get customer feedback early and...
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Consulting
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category and asked: What is the best way to View Details
- 24 Mar 2009
- First Look
First Look: March 24, 2009
Using Excel 2007: A Step-by-Step Approach Harvard Business School Note 109-052 The objective of this note is to provide a set of easy, step-by-step guides for some analytical techniques that are useful in the analysis of cases discussed...
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Martha Lagace
- 01 Sep 2009
- News
E Ink’s Wild Ride
“Some decent-looking pixels and a really excellent vision.” That’s all it took for Russ Wilcox to fall for the technology that would become E Ink, a company supplying the electronic ink for a new world of digital reading devices. Now, as...
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- 01 Apr 2001
- News
Beyond Accommodation
little-understood retinal condition that is the leading cause of blindness in the United States. Despite its onset, Gibbons was raised with the expectation that he would excel in life. “My family didn’t tolerate low performance,” says...
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- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service...
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by Martha Lagace
- 01 Jun 2016
- News
Faculty Q&A: That’s Classic
death of a loved one. Our customers love us. That’s not going to last forever, so what’s the next thing we’re going to do? As opposed to: They love us, oops, now they don’t; uh-oh, what should we do? So cherishing and being proactive...
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Julia Hanna
- 01 Sep 2004
- News
A Market-Based Prescription
and nephrologist. In a focused factory, all these resources are integrated. These diabetic specialists jointly develop treatment protocols and pricing. Together, they offer a full range of services View Details
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
provider—a comparatively costless and therefore puzzlingly rare decision that could supply redundancy and resilience in the event of an attack or service outage affecting one provider. Download working paper:...
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Sean Silverthorne
- 21 Feb 2020
- News
Style for Everyone
Nadia Boujarwah and Lydia Gilbert (both MBA 2013) cofounded Dia & Co right out of HBS, producing fashion and online services for plus-size women. In this interview, they talk about the inspiration for the idea and the need it serves. “Dia...
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- 30 Apr 2019
- News
Leading Schools That Change Lives
Kennealey, who embraces the school’s emphasis on spiritual awareness, social responsibility, and academic excellence (98 percent of graduates are college-bound). He accepted the post at a challenging time. Salesianum had experienced...
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