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Show Results For
-
All HBS Web
(2,911)
- People (4)
- News (694)
- Research (1,783)
- Events (3)
- Multimedia (10)
- Faculty Publications (972)
- Web
Transportation - Business & Environment
commercial scale, by 2025 by partnering our startup, Synthetic Genomics, with Exxon.” Juan Enriquez HBS MBA 1986 Managing Director, Excel Venture Management Alterrell MillsHBS MBA 2016 Regional Service...
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Robert F. McDermott
diversified financial services enterprise with over $30 billion in assets. His deep commitment to customer service and concern for employee satisfaction were recognized by...
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Finance
- 01 Jun 2003
- News
Mentoring Award
Professor Max H. Bazerman has been named one of the recipients of this year’s Everett Mendelsohn Excellence in Mentoring Award. Based on student nominations, this award is offered annually by the Graduate Student Council of Harvard’s...
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- 08 Mar 2016
- First Look
March 8, 2016
https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=50700 How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased...
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Sean Silverthorne
- 19 Feb 2018
- Sharpening Your Skills
Amazoned: Is Any Industry Safe?
obvious—igniting a revolution in retail—to the more subtle—how Amazon's web development services resulted in more startups receiving VC funding. What will be the next shoe to fall? Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of...
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- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
column challenged readers to come up with nominations of current leaders that we might be recognizing for their similarly remarkable accomplishments 10 or 20 years from now. This prompted Sandeep to ask, “Where are those legends, the fanatically View Details
- 10 Apr 2019
- News
Rakuten’s Mikitani Bets $5.5 Billion To Shake Up Japan’s Telecom Industry
10 million customers in the next nine years. The plan, the article notes, relies on leveraging Rakuten’s 100 million existing e-commerce, banking, and credit card customers. “Using our ecosystem, we can acquire View Details
- 22 Nov 2011
- News
A Storybook Beginning
constantly: POM and Service Management,” he states. “Ordering 500 Kindles, shipping them halfway around the world, getting them, intact, through customs and to schools way off the beaten track — that could...
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- 30 Apr 2019
- News
Leading Schools That Change Lives
Kennealey, who embraces the school’s emphasis on spiritual awareness, social responsibility, and academic excellence (98 percent of graduates are college-bound). He accepted the post at a challenging time. Salesianum had experienced...
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- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect...
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- Profile
Benjamin Peterson
In his two-year mission service in Haiti, for the Church of Jesus Christ of Latter-Day Saints, Ben Peterson experienced something that “completely changed my worldview. I had a privileged life. I had never lived in poverty, had never...
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- April 2001
- Teaching Note
MindSpring TN
By: Jeffrey F. Rayport, Steven Silverman and William A. Sahlman
Teaching Note for (9-899-178). For book only - not listed on case.
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- July 2002 (Revised August 2003)
- Case
Unilever Superannuation Fund vs. Merrill Lynch, The
By: Andre F. Perold and Joshua Musher
In 2001, the Unilever Superannuation Fund sued Merrill Lynch for damages of 130 million British pounds. Over the period 1977 to 1998, the Unilever Fund had significantly underperformed the benchmark, and its trustees contended that the poor returns resulted from...
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Keywords:
Investment;
Lawsuits and Litigation;
Performance Evaluation;
Agreements and Arrangements;
Customer Relationship Management;
Risk and Uncertainty;
Asset Management;
Risk Management;
Legal Liability;
Financial Services Industry;
United Kingdom
Perold, Andre F., and Joshua Musher. "Unilever Superannuation Fund vs. Merrill Lynch, The." Harvard Business School Case 203-034, July 2002. (Revised August 2003.)
- 06 Mar 2006
- What Do You Think?
The China Dilemma for U.S. Firms: Comply, Resist, or Leave?
not see any threat or moral hazard when the service provider makes clear to its customer the potential threat of use or sharing of the information by the intelligence or other authorities. Forewarned is...
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- November 2022
- Case
The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales
By: Regina E. Herzlinger and Tiffany Farrell
Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous...
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Keywords:
DTC;
Internet and the Web;
Marketing Channels;
Customer Value and Value Chain;
Governing Rules, Regulations, and Reforms;
Competitive Strategy;
Service Delivery;
Growth and Development Strategy;
Pharmaceutical Industry;
Health Industry;
Retail Industry
Herzlinger, Regina E., and Tiffany Farrell. "The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales." Harvard Business School Case 323-031, November 2022.
- 01 Dec 2001
- News
Faculty News
Nancy F. Koehn, a member of the Entrepreneurial and Service Management unit and an authority on business history, has been named a full professor. Honored in 1998 by the HBS Student Association for her classroom excellence, Koehn...
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- 01 Sep 2006
- News
Faculty Books
effective management of information services activities and highlights the areas of greatest potential application of the technology. Global Marketing Management by John A. Quelch and Christopher A. Bartlett (South-Western Publishing...
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- 04 May 2020
- Blog Post
Crisis Leadership with Nikhil Patel: The Critical Importance of Trust
immediately ahead. “I had to figure out how to set up isolation and quarantine sites for two to three thousand homeless people, sheltered and unsheltered,” he says. “I made epidemiological models to estimate the number of rooms we needed, then helped ensure the...
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- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research...
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- 01 Jun 1999
- News
Proposed Chair Would Honor African-American Business Pioneer
Fitzhugh's honor. Fitzhugh, who passed away in 1992, graduated with honors from Harvard College in 1931, despite being forced to live off-campus because of his race. He was one of the first African Americans to attend HBS, where he View Details