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Show Results For
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All HBS Web
(340)
- News (125)
- Research (184)
- Events (2)
- Multimedia (6)
- Faculty Publications (61)
- 16 Nov 2010
- First Look
First Look: November 16, 2010
Users? Anita Elberse and Sunil GuptaHarvard Business School Case 510-053 In January 2010, YouTube, the world's largest online video aggregator, was still seeking to become profitable. Was the time right for Google, YouTube's parent...
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Sean Silverthorne
- Web
Curriculum - Business & Environment
In 2018, Swedish furniture maker IKEA was undergoing a significant transformation. Challenged by the rise of online shopping and changing consumer behavior, and mourning the death of its founder, the...
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- 15 Dec 2023
- News
The Musts of 2023
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. At fall reunions, we set up shop on campus and ask the alumni about what media moved them this year. What changed their minds or...
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- Web
Past Issues - Alumni
in Review 2017 From manufacturing to energy to health care, alumni experts weigh in on the new developments every business leader needs to understand. Plus: HBS faculty on what happens next with electric cars, mobile banking, the shopping...
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- Web
Winners & Runners-up - New Venture Competition
(yhalwani@mba2020.hbs.edu) Business Track Runner-Up DARZA is a new e-commerce fashion brand that provides the best online shopping fashion experience at the lowest prices in the Middle East. OnRamp Ross...
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- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
to give them a better chance of surviving. In contrast, industries with increasing customer demand—grocery stores, online entertainment, teleconference providers, and their suppliers—need to adjust to this directional reality at a slower,...
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition from retailers like Walmart as...
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- 01 Jan 2012
- News
Hiroshi Mikitani, MBA 1993
owners of small businesses, as well as Japanese society as a whole, Mikitani began working on a web-based shopping mall. “At the time, the Internet was at an early stage,” he notes. “No one was buying things View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
(Editor’s note: Fix This! is a series of occasional stories about industries that provide bad consumer experiences and how they can be fixed.) Consumers routinely list buying a car as the worst shopping experience imaginable. So it may be...
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- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
customers spread over six markets. The researchers extracted six variables to represent first-time customers’ acquisition behavior, including whether the purchase was made online or offline, number of items purchased, prices, discounts,...
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- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
suppliers of ancillary home construction products, like cement, paint, and other home fittings. Would this create a unique one-stop shop for construction-related goods, or take Tata Steel further away from its core mission? Dilemmas such...
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Jennifer Gillespie
- 21 May 2015
- Blog Post
3 Ways to Fund Your HBS MBA
External Scholarships and Fellowships There are a wide range of scholarships that can also help offset the cost of business school. Some scholarships are offered through Harvard, but there are more available that you should be able to find through an View Details
- Web
Climate Impact - Business & Environment
CEO, thredUP “Buying and wearing secondhand clothing instead of new reduces carbon emissions by an average of 25%, making resale a powerful solution to the fashion industry’s wastefulness. As one of the largest online resale platforms,...
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- 07 Sep 2020
- Research & Ideas
How to Help Small Businesses Survive COVID's Next Phase
America small-business owners moved quickly when COVID-19 started shuttering shops in March. Fine dining restaurants shifted to takeout. Book shops introduced curbside pickup. Gyms offered classes online....
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- Web
Annual Report 2020 - Annual Report 2020
vertically integrated e-commerce fashion brand that provides the best online shopping fashion experience for customers in the Middle East and North Africa. OnRamp A customer partnership platform helping B2B...
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- 07 Apr 2015
- News
Warrior Spirit
train in the sport that had taught him the rewards of continuous physical, mental, and emotional self-improvement? Most of the gyms he toured were “dark and dingy, behind a noodle shop in Chinatown,” mirroring martial arts’ marginalized...
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- 01 Jun 2020
- What Do You Think?
Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?
ablokhin SUMMING UP Is the Amazon Organization Losing Its Ability to Learn? There was little sympathy for Amazon’s loss of online retail market share at the outset of the current global pandemic among respondents to this month’s column....
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- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
behavior across retailers? Certainly, online shopping has taken off over this period. How might that affect consumer behavior when they show up in the store? With stores like Walmart and Target carrying...
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- 01 Mar 2018
- News
Every Trick in the Book
bookstore; small, privately owned shops were the predominant model for bookselling throughout the United States in the early 1970s. That was the original model for Borders, which also opened in 1971 with a small stock of used books in a...
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April White
- 16 Sep 2020
- Blog Post
Turning a Moment into a Movement: Interview with Anti-Racism Fund Co-Founders Kenneth and Kevin Chenault
their expertise on what we don’t know.” For example, without a background in website design, the ARF founders turned to Kevin’s classmate, Brendan Lind (JD/MBA 2023) who designed the organization’s online presence used for sharing...
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