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- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your...
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- 01 Jun 2001
- News
Books: Judo Strategy
Netscape’s head of engineering how he could ever hope to compete successfully with Microsoft, given the dominant position of Windows, he gave a very judo-like answer. ‘You can look at Microsoft’s operating system as an asset, or you can...
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- 01 Dec 2000
- News
Latin America's Decade
Quaxar.com, an e-commerce and Internet consulting firm based in Miami, took a different approach to the matter of start-up capital. Leonel Azuela (MBA 2000), managing partner of Quaxar, explains that "we opted for a strategic partnership...
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- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
expectations with promises of same-day delivery, the logistics industry is looking to completely new models, like crowdsourcing, autonomous technology, and on-demand delivery. Robert Reisner (MBA 1971), who led the Postal Service’s technology and View Details
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Jen McFarland Flint
- 01 Mar 2008
- News
HBS Records an “Excellent” Year
Publishing (HBSP) together contributed more than half of the School’s revenue growth. Executive Education revenue increased by $10 million, reflecting a positive market response to the newly launched Comprehensive Leadership Programs and...
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- 01 Sep 2007
- News
Letters to the Editor
to see the School move forward on an effort to take — I hope — a leadership position and promote discussion and action on some of the most critical problems facing the world in the 21st century. I hope you will focus a major part of your...
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Educational Services
- 01 Jun 2000
- News
Going Public: Christopher S. Yeh
in both engineering and creative writing, Yeh helped launch Juno Online Services, one of the pioneers of free e-mail. He then moved on to D.E. Shaw, where he developed strategic alliances for the firm's online brokerage division. But the...
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Garry Emmons
- 15 Nov 2013
- News
Helping Bright Ideas Shine Again
conditions become most advantageous. Zetta takes an equity position and funds further strategic development of the patent. The patent holder retains significant equity in return for ongoing assistance with...
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Robert S. Benchley
- 01 Mar 2011
- News
Local Hero
San Francisco. Following a subsequent job at Westinghouse Broadcasting headquarters in New York, in 1989 he became assistant to the chairman and CEO of CBS, Laurence Tisch. During a “fascinating” three years with Tisch, Baer became involved in charting View Details
- 25 Aug 2014
- News
Sheila Lirio Marcelo, MBA 1998/JD 1999
and had a son, Ryan, while both remained in college. When the young family moved to Boston, Marcelo deferred her admission to Harvard Law School in order to gain litigation experience. “That gave me exposure to strategic consulting and...
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Susan Young
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
involved in establishing the modern mutual fund industry and continue in prominent leadership positions today. Much like management consulting and venture capital, it's an industry that really owes its development and success to HBS...
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Garry Emmons
- 01 Mar 2010
- News
Lords of Strategy
customers, in other words — and its position vis-à-vis competitors. If an enterprise had different lines of business, it might view these in historical terms — “First we got into radio, which led us into television” — or as a capital...
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- 01 Jun 1997
- News
Blockbuster Deals
inept or complacent management drew the attention of raiders. "I give credit to that 1980s movement as a whole for having created the profit machine that we see in the 1990s," Hayes says. "We now have an M&A; movement driven by strategic...
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Garry Emmons and Nancy O. Perry
- 01 Dec 2016
- News
Case Study: Sweat the Technique
version first. Launch it to test real demand and to better understand usage patterns and segments. If it is successful, raising more capital for developing the digital shouldn’t be a problem. You can then position a more sophisticated...
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Dan Morrell
- 25 Feb 2020
- News
Beyond the Plastisphere
plastics. “We’re trying to get our customers to covet this product that will help change their lives in a positive way—and make the world a better place too,” says Kauss. The world is literally drowning in plastic: Research indicates that...
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- 01 Dec 1998
- News
Africa's Way
renaissance." The Role of Alumni Leadership The African continent is home to some five hundred HBS alumni; more than three hundred reside in South Africa, occupying senior positions in virtually every industry in the country and...
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Susan Young and Garry Emmons
- 01 Dec 2010
- News
The Transformers
years after Grossman’s article, Bishop William Lawrence University Professor Michael Porter coauthored a groundbreaking November–December 1999 article titled “Philanthropy’s New Agenda: Creating Value.” The authors made the case that foundations devoted too little...
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- 01 Jun 2004
- News
Massport, Back on Course
“Surely you don’t want me to hire somebody for a job that doesn’t exist?” The reaction from callers has been very positive and very respectful. Months of bad press after 9/11 must have crushed morale. How did you turn that around? Through...
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- 01 Dec 2002
- News
Straddling Two Worlds
the firm was bought (by Merrill Lynch), he and two colleagues decided to branch out on their own and founded Gollust, Tierney & Oliver in 1978. For the next eighteen years, the firm grew, expanding from its initial focus on financing transportation projects into View Details
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Susan Young
- 01 Jan 2004
- News
A. G. Lafley, MBA 1977
Crest and Pampers, for example, have regained market share after losing their number one positions in the United States several years ago to Colgate-Palmolive and Kimberly-Clark, respectively. Crest won back the top spot recently by...
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