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- All HBS Web (330)
- Faculty Publications (171)
- 02 Aug 2016
- First Look
August 2, 2016
than the underlying assets, funds engage in substantial liquidity management. Specifically, they hold substantial amounts of cash, which they use to accommodate inflows and outflows rather than transacting in the underlying portfolio...
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Keywords:
Sean Silverthorne
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
civil disobedience. This really matters—as Erica Chenworth’s research has shown, no government can withstand a challenge of 3.5 percent of its population without either accommodating the movement or (in extreme cases) disintegrating. How...
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- June 2016 (Revised March 2017)
- Technical Note
Disintermediation in Two-Sided Marketplaces
By: Benjamin Edelman and Philip Hu
Two-sided marketplaces often risk disintermediation: users may rely on the marketplace to find each other but then perform related future transactions—or even the current transaction—without the platform’s involvement and without paying any fees the platform may...
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Keywords:
Disintermediation;
Strategic Behavior;
Circumvention;
Undercutting;
Uber;
Airbnb;
Handy;
Upwork;
Etsy;
eBay;
Monster.com;
Google;
Competitive Strategy;
Multi-Sided Platforms;
Marketplace Matching;
Transportation Industry;
Transportation Industry;
Transportation Industry;
Transportation Industry
Edelman, Benjamin, and Philip Hu. "Disintermediation in Two-Sided Marketplaces." Harvard Business School Technical Note 917-004, June 2016. (Revised March 2017.) (request a courtesy copy.)
- July 2017
- Case
Centerbridge Partners and Great Wolf Resorts: Buying from a Highly Regarded Competitor
By: Josh Lerner, John D. Dionne and Amram Migdal
The case examines the March 2015 Centerbridge Partners investment decision regarding whether to acquire Great Wolf Resorts, a North American family-oriented indoor water parks and hotel operator, from a private equity (PE) competitor, Apollo Global Management. The case...
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Keywords:
Private Equity Financing;
Commercial Mortgage Backed Securities;
CMBS;
Secondary Buyouts;
Business Ventures;
Acquisition;
Finance;
Borrowing and Debt;
Cost;
Cost of Capital;
Equity;
Private Equity;
Financial Instruments;
Debt Securities;
Accommodations Industry;
Accommodations Industry;
Accommodations Industry;
North and Central America;
United States
Lerner, Josh, John D. Dionne, and Amram Migdal. "Centerbridge Partners and Great Wolf Resorts: Buying from a Highly Regarded Competitor." Harvard Business School Case 818-023, July 2017.
- September 2013 (Revised August 2015)
- Background Note
Leadership and Teaming
By: Ethan Bernstein
Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail...
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Keywords:
Teams;
Teaming;
Leadership And Managing People;
Leadership;
Team Effectiveness;
Team Performance;
Team Design;
Team Leadership;
Teamwork;
Team Process;
Team Function;
Team Launch;
60/30/10 Rule;
Team Boundary;
Distribution Of Leadership Authority;
Self-Managed Teams;
Virtual Teams;
Unbounded Teams;
Acts Of Leadership;
Execution Teams;
Decision Making Teams;
Creativity Teams;
Team Size;
Task Design;
Team Timeline;
Team Roles;
Team Representation;
Diversity;
Team Familiarity;
Collective Intelligence;
Team Stages Of Development;
Team Coaching;
Performance Pressure;
X-Teams;
Team Focus;
Interaction;
Management Teams;
Managerial Roles;
Management Systems;
Management Style;
Management Skills;
Management Practices and Processes;
Organizational Design;
Organizational Structure;
Performance Effectiveness;
Performance Efficiency;
Performance Productivity;
Groups and Teams;
Networks;
Social Psychology;
Behavior;
Conflict and Resolution;
Creativity;
Social and Collaborative Networks;
Satisfaction;
Prejudice and Bias;
Power and Influence;
Personal Characteristics;
Familiarity;
Cognition and Thinking;
Attitudes;
Projects;
Organizational Culture;
Organizational Change and Adaptation;
Leadership Development;
Leadership Style;
Leading Change;
Knowledge Use and Leverage;
Knowledge Sharing;
Collaborative Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Design;
Interpersonal Communication;
Accommodations Industry;
Accommodations Industry;
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Asia;
North and Central America;
South America;
Atlantic Ocean;
Central Asia;
Europe;
Latin America;
Middle East;
Oceania;
West Indies
Bernstein, Ethan. "Leadership and Teaming." Harvard Business School Background Note 414-033, September 2013. (Revised August 2015.)
- September 1992 (Revised March 1994)
- Case
Warsaw Marriott: New Competition for Warsaw's Marriott Hotel
A very successful luxury hotel in Warsaw, Poland is faced with its first serious competition as new luxury hotels enter the Warsaw market. The case raises the general issue of how to sustain a competitive advantage in an international service business. A variety of...
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Loveman, Gary W., and David T. Kotchen. "Warsaw Marriott: New Competition for Warsaw's Marriott Hotel." Harvard Business School Case 693-024, September 1992. (Revised March 1994.)
- October 2001 (Revised November 2001)
- Case
Club Med (C): The "Re-New" Plan
By: Frances X. Frei, Daniel Rethazy and Hanna Rodriguez-Farrar
Supplements the (A) and (B) cases.
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Keywords:
Business Subsidiaries;
Industry Structures;
Competitive Advantage;
Organizational Culture;
Cost;
Customer Satisfaction;
Accommodations Industry;
United States
Frei, Frances X., Daniel Rethazy, and Hanna Rodriguez-Farrar. Club Med (C): The "Re-New" Plan. Harvard Business School Case 602-089, October 2001. (Revised November 2001.)
- 01 Jun 2000
- News
Flexibility Is Key to Product Development in Internet Time
functionality contained in a search engine. Instead, each project was assessed by a panel of industry experts, who rated the performance of the resulting product relative to others that targeted similar customer needs at the same time....
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Keywords:
Judith A. Ross
- July 1989 (Revised May 2004)
- Case
Colonial Homes
By: David E. Bell
Colonial Homes supplies a complete raw materials package to build entire homes. The price of the package is guaranteed at the signing of the sales contract, while delivery (and payment) are not effected for up to six months. In an effort to reduce its exposure to...
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Keywords:
Customer Value and Value Chain;
Contracts;
Price;
Price Bubble;
Fluctuation;
Monopoly;
Problems and Challenges;
Sales;
Accommodations Industry;
Accommodations Industry
Bell, David E. "Colonial Homes." Harvard Business School Case 190-008, July 1989. (Revised May 2004.)
- January 1998 (Revised May 1999)
- Case
Fitzpatrick Hotel Group (B1): Niall Carroll
By: Paul A. Gompers and Catherine M. Conneely
Supplements the (A) case.
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Keywords:
Venture Capital;
Perspective;
Financing and Loans;
Accommodations Industry;
Republic of Ireland
Gompers, Paul A., and Catherine M. Conneely. "Fitzpatrick Hotel Group (B1): Niall Carroll." Harvard Business School Case 298-003, January 1998. (Revised May 1999.)
- April 2017
- Article
Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment
By: Benjamin Edelman, Michael Luca and Daniel Svirsky
In an experiment on Airbnb, we find that applications from guests with distinctively African-American names are 16% less likely to be accepted relative to identical guests with distinctively White names. Discrimination occurs among landlords of all sizes, including...
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Keywords:
Discrimination;
Field Experiment;
Bias;
Airbnb;
Prejudice and Bias;
Race;
Accommodations Industry
Edelman, Benjamin, Michael Luca, and Daniel Svirsky. "Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment." American Economic Journal: Applied Economics 9, no. 2 (April 2017): 1–22.
- December 2014 (Revised October 2015)
- Case
Iz-Lynn Chan at Far East Organization (Abridged)
By: Linda A. Hill, Anthony J. Mayo and Dana M. Teppert
This case describes how to champion and implement organizational change from the middle by recounting the experiences of Iz-Lynn Chan at Far East Organization.
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Keywords:
Iz-Lynn Chan;
Far East Organization;
Singapore;
Far East Hospitality;
Customer Centric Initiative;
Hotels;
Culture Change;
Culture;
Standard Operating Procedures;
Serviced Residences;
Service Quality And Standards Department;
Service Operations;
Service Delivery;
Organizational Culture;
Operations;
Leading Change;
Organizational Change and Adaptation;
Accommodations Industry;
Singapore;
China
Hill, Linda A., Anthony J. Mayo, and Dana M. Teppert. "Iz-Lynn Chan at Far East Organization (Abridged)." Harvard Business School Case 415-033, December 2014. (Revised October 2015.)
- 2015
- Chapter
Staying the Same While Changing: Organizational Identity in the Face of Environmental Challenges
By: Mary Ann Glynn, Christi Lockwood and Ryan Raffaelli
We explore the role of organizational identity in the adoption of new sustainability practices, focusing on how identity functions as a driver of (or sometimes a drag on) adoption. Drawing on illustrations from the U.S. hotel industry, we examine how sustainability...
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Keywords:
Organizational Change and Adaptation;
Mission and Purpose;
Organizational Culture;
Environmental Sustainability;
Adoption;
Accommodations Industry;
United States
Glynn, Mary Ann, Christi Lockwood, and Ryan Raffaelli. "Staying the Same While Changing: Organizational Identity in the Face of Environmental Challenges." In Leading Sustainable Change: An Organizational Perspective, edited by Rebecca Henderson, Ranjay Gulati, and Michael Tushman. Oxford University Press, 2015.
- February 2011
- Case
Barceló Hotels and Resorts (A)
By: John T. Gourville and Marco Bertini
Barcelo Hotels and Resorts must decide whether to allow its many hotels to continue to undertake separate promotional campaigns or to run, for the first time, a broad corporate-level promotion. Complicating the decision is the fact that the many hotels in its portfolio...
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Keywords:
Brand Management;
Sales Promotions;
Brands and Branding;
Price;
Strategy;
Corporate Strategy;
Accommodations Industry
Gourville, John T., and Marco Bertini. "Barceló Hotels and Resorts (A)." Harvard Business School Case 511-108, February 2011.
- Article
Strategies and Tactics in NGO-Government Relations: Insights from Slum Housing in Mumbai
By: Ramya Ramanath and Alnoor Ebrahim
Relationships between nongovernmental organizations (NGOs) and government agencies have been variously described in the nonprofit literature as cooperative, complementary, adversarial, confrontational, or even co-optive. But how do NGO-government relationships emerge...
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Keywords:
Cooperative Ownership;
Housing;
Corporate Strategy;
Business and Government Relations;
Organizational Change and Adaptation;
Nonprofit Organizations;
Change Management;
Business Strategy;
Growth and Development;
Non-Governmental Organizations;
Accommodations Industry;
Mumbai
Ramanath, Ramya, and Alnoor Ebrahim. "Strategies and Tactics in NGO-Government Relations: Insights from Slum Housing in Mumbai." Nonprofit Management & Leadership 21, no. 1 (Fall 2010): 21–42.
- June 2010 (Revised September 2010)
- Case
Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission
By: Lynda M. Applegate and Gabriele Piccoli
Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer...
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Keywords:
Change Management;
Customer Satisfaction;
Corporate Entrepreneurship;
Employee Relationship Management;
Brands and Branding;
Service Delivery;
Mission and Purpose;
Performance Improvement;
Accommodations Industry
Applegate, Lynda M., and Gabriele Piccoli. "Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission." Harvard Business School Case 810-140, June 2010. (Revised September 2010.)
- October 1990 (Revised January 1992)
- Case
Marriott Corp.: The Internal Audit Function
By: Robert L. Simons
Simons, Robert L. "Marriott Corp.: The Internal Audit Function." Harvard Business School Case 191-007, October 1990. (Revised January 1992.)
- July 2008
- Teaching Note
Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)
By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev
Teaching Note for [809029].
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- March 2008
- Supplement
GuestFirst Hotel (A) and (B) (CW)
By: Frances X. Frei
Keywords:
Accommodations Industry
- February 2006
- Supplement
Gary Loveman of Harrah's at Harvard Business School: Harrah's Total Rewards
By: John A. Deighton
Deighton, John A. "Gary Loveman of Harrah's at Harvard Business School: Harrah's Total Rewards." Harvard Business School Video Supplement 506-709, February 2006.