Filter Results
:
(94)
Show Results For
-
All HBS Web
(94)
- News (41)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
Show Results For
-
All HBS Web
(94)
- News (41)
- Research (43)
- Multimedia (6)
- Faculty Publications (13)
←
Page 5 of
94
Results
- 07 Jun 2017
- Research & Ideas
How an African History Scholar Became a Modern Righter of Wrongs
settlement and formally apologizes on behalf of the British government, June 2013 Shortly thereafter, John Hart, the movie producer behind Boys Don’t Cry and Revolutionary Road, bought the rights to develop a film based on Imperial...
View Details
Keywords:
by Carmen Nobel
- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a follow-up letter of View Details
- 06 Dec 2018
- News
Cold Call Horror Stories
apologized and he said he wanted to warm call me. The case was about an industry I’d worked in, and he knew that, and he thought this was an opportunity to get me to say something to bring me in. And because he came in late, he didn’t get...
View Details
- 17 Apr 2019
- News
Give It to Me Straight
direction on caring personally and moving up to radical candor, we move the wrong direction on challenging directly, and we wind up in the worst place of all, manipulative insincerity. This is where the false apology creeps in. This is...
View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
again, no one apologizes for this-is that patients can't choose their caregivers. They will get a Mayo Clinic diagnosis, and they will get it quickly, but it may not be a diagnosis from a specific, renowned doctor X. The system has been...
View Details
- 19 Jun 2017
- News
Can Neuroscience Find You the Perfect Job?
where's the clicker for the presentation slides? And I'm like, well, I'm not with the event. I'm following you as a speaker. Again, people don't realize this, and they don't-- and then they'll come and apologize to me afterwards, and...
View Details
- 02 Feb 2016
- First Look
February 2, 2016
relationships with customers, the Bansals immediately drafted an apology and terminated the seller's agreement with Flipkart. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516017-PDF-ENG Harvard Business School Case 516-049...
View Details
Keywords:
Sean Silverthorne
- 06 Dec 2021
- News
Rescue & Recovery
Tuesday tumbled into Wednesday, CEO Neal Keny-Guyer hosted a town hall meeting; apologies were issued. Jacobs remembers the week as “unlike anything I’ve experienced,” he says. “On Thursday, what felt like all of the employees at our...
View Details
- 01 Dec 2012
- News
From Where We Stand
Choose a career that feeds your soul and your mind. Embrace your career and proceed with passion. Build relationships with everyone, regardless of job responsibility, gender, age, race, etc. Engage with integrity at all times. Feel comfortable View Details