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- All HBS Web (48)
- Faculty Publications (16)
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- All HBS Web (48)
- Faculty Publications (16)
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
eliminate one-quarter of its 162,500-member workforce by the mid-2000s. Yet the company continued to struggle. In 2002, turnaround expert Thierry Breton took over as CEO, restructuring the company’s debt, reducing operating costs, and cutting staff through View Details
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by Michael Blanding
- Web
Finance - Faculty & Research
deployed to work from home, however, it struggled to maintain its current operating model, causing increased attrition rates. It also had amassed a large amount of debt from maintaining its facilities in Morrow, Georgia; Dallas, Texas;...
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- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
more money to do the job or you make the job easier to do.” Given the critical nature of the crisis, the company opted to do both. In addition to raising wages, it also sought to ease the burden and lower its attrition rate for new...
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by Pamela Reynolds
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20 percent, and mobile phone...
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- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
raises. Review the outcomes of promotion and compensation decisions by race, gender, and other identity characteristics. Retention. Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of...
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by Kristen Senz
- 01 Oct 1999
- News
You goal, girl
action, and the drama of competition," Love explained to the San Francisco Chronicle (June 18, 1999). Love, who publishes the magazine in San Jose, California, knows that the attrition rate is high for new magazines. But REAL SPORTS...
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- 01 Apr 1998
- News
Snapshot: Gary DiCamillo, Polaroid's CEO
about reducing the company's work force; most downsizing was achieved through attrition and early retirement incentives. "This is not an earthshaking turnaround," notes the straight-talking DiCamillo during an interview in his modest...
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Nancy O. Perry
- 01 Jun 1997
- News
A Better Way to Go on Strike
enough to keep operations going. Neither battling party would get a nickel from this fund until they reached an agreement - not just on a new contract but on how to divide the pot itself. As in an ordinary strike, each side could wage a war of View Details
- 01 Dec 2009
- News
Back to School
leave them behind, they need to be placed in a different setting. As for the rest, most students feel that showing up for class, at any time, is sufficient to pass, and if they participate, they’re thinking honor roll. The attrition rate...
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- 14 Mar 2023
- Blog Post
How Inclusive Managers Create Glass-Shattering Organizations
Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of performance, and don’t turn a blind eye to high performers who harass. Despite these efforts, the authors stress that success is unlikely...
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- 03 Apr 2013
- What Do You Think?
Will Women Leaders Influence the Way We Work?
celebrating the 50th anniversary of the admission of women into its MBA program. A few have made it into CEO positions at major corporations. More have founded and lead their own start-ups. They're coming along, in spite of the much talked about obstacles and high...
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by James Heskett
- 28 Mar 2018
- News
Fueling the Future
going to want the job due to its remote locations, potentially dangerous nature, and relentless work schedule; but finding the 10 percent who did was a great challenge I enjoyed,” she says. “The attrition in this industry is huge––30...
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Jill Radsken
- Web
Podcast - Managing the Future of Work
to college, other than the fact that you probably get away with drinking beer, what’s different about the club in college that causes the attrition rate you’re describing?Saujani: That’s a great question. Look, I’m on a board of a...
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- 19 Jun 2023
- Blog Post
The Road to Impact
the 2008 financial crisis, it became clear that the organization’s revenue would be in decline. In response, NYPL reduced its head count from around 2,400 people to 1,750 over the course of five years, without any layoffs, through View Details
- Web
Podcast - Managing the Future of Work
analyze the attrition rate of a certain type of engineer within IBM. But if we wanted to know what was happening at Microsoft or Accenture or any other competitor, that just wasn’t on the table. There was no sense of differentiation in...
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- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
than expected, because city dwellers tended to have access to more over-the-air broadcast signals than subscribers in rural areas; reception of these over-the-air signals usually was good; and the urban population was more transient, which implied higher subscriber...
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- 09 Jul 2019
- News
The Road to Impact
the 2008 financial crisis, it became clear that the organization’s revenue would be in decline. In response, NYPL reduced its head count from around 2,400 people to 1,750 over the course of five years, without any layoffs, through View Details
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
technology firms, we show that founders who received advice from other founders with more “hands-on” management styles were more likely to reorient their own management activity and, subsequently, experience lower employee attrition and...
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Carmen Nobel
- 26 Jan 2004
- Research & Ideas
How Women Can Get More Venture Capital
indicated that the actual number of women in the industry grew by several hundred in that five-year period, but the percentage of women in the industry did not grow. We also discovered that there was significant attrition of managerial...
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by Mallory Stark & Martha Lagace
- 04 Aug 2021
- Research & Ideas
Worried About the Great Resignation? Be a Good Company to Come From
career counselors who meet with employees to discuss their futures and how to prepare to leave. Furthermore, the focus on voluntary attrition means Recruit always has room to hire fresh talent with new ideas and new skillsets. Build an...
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by Sandra J. Sucher and Shalene Gupta