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- All HBS Web (107)
- Faculty Publications (14)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information...
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- 01 Dec 2009
- News
One Man Crime Wave
clean, and industrious” will reach the top when, in reality, only a fortunate few ever do. Perhaps this knowledge contributes to an unarticulated restlessness that afflicts these decent men (often Wharton, not HBS, grads). Perhaps it is the nature of the work itself,...
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- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
there’s so much talk around automation, but I would encourage people to pause and reconsider that. It’s actually much more about growing the business. I think of AI as, first and foremost, increasing productivity and driving revenue. For...
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April White
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
Hiring more minority loan officers could help people of color secure significantly more home loans and address one of the biggest factors driving the racial wealth gap, new research finds. In the white-dominated US banking industry,...
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- 01 Sep 2011
- News
RoboCar, the Sequel
Alden Photo courtesy William Alden Once an entrepreneur, always an entrepreneur. Consider the case of William Alden (MBA ’52), as reported in the Cape Cod Times (April 12, 2011). More than 50 years ago, Alden was working on an automated...
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- 07 Jun 2011
- News
Back to the Future
on an automated mail-flow system for the postal service when he started thinking about a people-moving system based on cars that could drive over roads but also attach to computer-controlled track networks....
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- 01 Dec 2008
- News
Innovation as P&G’s Key
behind how Naturella’s creator, Procter & Gamble, got inside the heads of those consumers is just one of many valuable insights related in The Game-Changer: How You Can Drive Revenue and Profit Growth with Innovation (Crown Business,...
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- Profile
Margarita de la Piedra Carrillo
regulatory project for the bank, which included automating risk controls and coordinating with colleagues in Peru, Argentina, and India. A promotion to corporate compliance increased the complexity of her role, exposing Margarita to...
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- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
very inexpensive commodity components that perform basic computations in household appliances, like irons and toasters. At the time, microcontroller manufacturers were just beginning to use automated test equipment. Although the...
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- 03 Feb 2003
- Research & Ideas
Web Services
service technologies from a provider, customer, and investor perspective. Customers are concerned with integration and driving down costs, said Steven Lewis, Microsoft's general manager of .net market development. "There is a lot of...
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- Web
Europe - Global Activities 2021
players, such as Just Arrived, to initiate change. They, in turn, pressure decision makers to create conditions for them to reach scale and depth. Ultimately, you see, they drive progress in each other.” “The case presents a range of...
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- 01 Sep 2009
- News
From Bytes to Bites
which built the large machines that automate the production of cardboard boxes. “I’ve always been wired operationally,” says Thomas, who majored in industrial engineering at Stanford University before coming to HBS. That background,...
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- 23 Sep 2014
- First Look
First Look: September 23
http://hbr.org/product/Opening-the-Valve--From-S/an/415016-PDF-ENG Harvard Business School Case 415-023 Belk: Towards Exceptional Scheduling With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an View Details
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Sean Silverthorne
- 19 Sep 2019
- News
Predicting Human Behaviors
spreadsheet of startups that the i-lab created.” Today, Boston-based Perceptive Automata is working with suppliers and automakers in the United States, Europe, and Asia, and the technology is in testing in autonomous vehicles and highly View Details
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April White
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
storage capacity, bandwidth and memory — especially on a per-dollar basis — are driving the observed business benefits. However, all of these have been getting better, faster and cheaper at about the same rate throughout the history of...
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by Andrew McAfee
- Web
New Venture Competition 2024: Business and Environment Ventures - Blog - Business & Environment
Blog Blog Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author HBS Staff Author Students Topics Topics Accelerating Climate Solutions Conference 2023 Alumni Alumni Programs Alumni in Climate Networking Series Business & Environment Initiative Careers...
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- Web
Podcast - Managing the Future of Work
Podcast Podcast Harvard Business School Professors Bill Kerr and Joe Fuller talk to leaders grappling with the forces reshaping the nature of work. Apple Podcasts Spotify Amazon More Ways to Listen iHeartRadioPlayer.fmAudacyCastboxPocket Casts 06 Jul 2022 Managing the...
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- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
liability standards, Feuerstein ended up spending more money than he had. And the company went bankrupt. View VideoA middle-aged worker whose job was replaced by automation reflects on how the loss changed her life. As with many HBS...
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- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
power stems from its ability to identify and meet evolving customer needs, not its technology, says Thales S. Teixeira, author of the new book Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption. The company...
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- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
certainly opening, and it is a global window. All advanced economies, even those with universal insurance, are starting to confront the reality that the healthcare system is not aligned to drive value for the patient, or the health...
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