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All HBS Web
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- Faculty Publications (154)
- November 2001 (Revised August 2005)
- Case
BigEast Bank (A): Credit Card Approval
By: Frances X. Frei and Dennis Campbell
BigEast is considering adopting a relationship-centric view in its credit card approval process. This would shift the bank's current practice of analyzing applications based on the merits of a single product to one where the customer's existing relationship is...
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Keywords:
Customers;
Forecasting and Prediction;
Banks and Banking;
Analytics and Data Science;
Managerial Roles;
Relationships;
Adoption;
Banking Industry
Frei, Frances X., and Dennis Campbell. "BigEast Bank (A): Credit Card Approval." Harvard Business School Case 602-098, November 2001. (Revised August 2005.)
- August 2001 (Revised October 2001)
- Case
Shinsei Bank (A)
By: Michael Y. Yoshino and Perry Fagan
In a deal marking the first acquisition of a domestic Japanese financial institution by foreigners, a consortium of Western investors purchased the assets of the Long Term Credit Bank (LTCB) of Japan in March 2000. The new management renames the bank Shinsei Bank,...
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Keywords:
Acquisition;
Assets;
Banks and Banking;
Investment;
Business or Company Management;
Managerial Roles;
Organizational Structure;
Failure;
Adaptation;
Banking Industry;
Japan
Yoshino, Michael Y., and Perry Fagan. "Shinsei Bank (A)." Harvard Business School Case 302-036, August 2001. (Revised October 2001.)
- February 2001 (Revised March 2003)
- Case
ICICI (A)
By: Bharat N. Anand, Nitin Nohria and John Pegg
ICICI was the first Indian company to be listed on the New York Stock Exchange. This case is set in 1998, when the company had to decide whether to enter the retail credit segment of the Indian financial market. Although the retail credit sector presents attractive...
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Keywords:
Growth and Development Strategy;
Diversification;
Expansion;
Strategic Planning;
Competition;
Competitive Strategy;
Growth Management;
Markets;
Banking Industry;
Banking Industry;
India
Anand, Bharat N., Nitin Nohria, and John Pegg. "ICICI (A)." Harvard Business School Case 701-064, February 2001. (Revised March 2003.)
- September 2000
- Case
Japanese Financial Crisis and the Long-Term Credit Bank of Japan, The
By: Malcolm S. Salter and Andrew Eggers
Illustrates the failure of Japan's banking elite to adjust to new economic conditions.
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Salter, Malcolm S., and Andrew Eggers. "Japanese Financial Crisis and the Long-Term Credit Bank of Japan, The." Harvard Business School Case 801-039, September 2000.
- October 1999
- Case
Credit Suisse (B)
By: W. Earl Sasser and William E. Fulmer
Supplements either Credit Suisse (A) or Credit Suisse (A) (Abridged).
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Keywords:
Banking Industry
Sasser, W. Earl, and William E. Fulmer. "Credit Suisse (B)." Harvard Business School Case 800-167, October 1999.
- October 1999
- Case
Credit Suisse (C)
By: W. Earl Sasser and William E. Fulmer
Supplements either Credit Suisse (A) or Credit Suisse (A) (Abridged).
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Keywords:
Banking Industry
Sasser, W. Earl, and William E. Fulmer. "Credit Suisse (C)." Harvard Business School Case 800-168, October 1999.
- October 1999
- Case
Credit Suisse (D)
By: W. Earl Sasser and William E. Fulmer
Supplements either Credit Suisse (A) or Credit Suisse (A) (Abridged).
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Keywords:
Banking Industry
Sasser, W. Earl, and William E. Fulmer. "Credit Suisse (D)." Harvard Business School Case 800-169, October 1999.
- September 1999 (Revised April 2001)
- Case
Credit Suisse (A) (Abridged)
By: W. Earl Sasser and William E. Fulmer
Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service.
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Keywords:
Restructuring;
Competitive Advantage;
Customer Satisfaction;
Banks and Banking;
Growth and Development Strategy;
Banking Industry;
Banking Industry
Sasser, W. Earl, and William E. Fulmer. "Credit Suisse (A) (Abridged)." Harvard Business School Case 800-154, September 1999. (Revised April 2001.)
- November 1998 (Revised May 1999)
- Case
Collateralized Loan Obligations and the Bistro Trust
By: Kenneth A. Froot and Ivan G. Farman
This case examines a large bank trying to protect itself from the risks and capital requirement created by its loan portfolio. Considers a variety of ways available to the firm to offload the risks.
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Keywords:
Banking;
Loan Evaluation;
Financing Strategy;
Credit;
Risk Management;
Banks and Banking;
Financing and Loans;
Financial Strategy;
Banking Industry
Froot, Kenneth A., and Ivan G. Farman. "Collateralized Loan Obligations and the Bistro Trust." Harvard Business School Case 299-016, November 1998. (Revised May 1999.)
- March 1997 (Revised January 1999)
- Case
SureCut Shears, Inc.
By: W. Carl Kester
A bank loan officer must determine whether to waive convenants and extend terms on a line of credit granted to SureCut Shears. At issue is whether the inability of SureCut to pay down its line of credit is due to a temporary cyclical downturn or other long-term...
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Kester, W. Carl. "SureCut Shears, Inc." Harvard Business School Case 297-013, March 1997. (Revised January 1999.)
- January 1996 (Revised July 1996)
- Case
Rabobank Nederland
By: Kenneth A. Merchant and Robert S. Kaplan
Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used...
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Keywords:
Financial Management;
Managerial Roles;
Accounting;
Information Management;
Banks and Banking;
Power and Influence;
Banking Industry;
Netherlands
Merchant, Kenneth A., and Robert S. Kaplan. "Rabobank Nederland." Harvard Business School Case 196-119, January 1996. (Revised July 1996.)
- August 1995
- Case
Credit General, SA
By: Andre F. Perold
The head of a bank's asset and liability committee has to approve an unexpectedly large overnight currency exposure or require at great cost that the exposure be reduced.
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Perold, Andre F. "Credit General, SA." Harvard Business School Case 296-011, August 1995.
- June 1995
- Case
Citibank Credit Card: Commercials from the Asian-Pacific Region India 1993 Videotape
Rangan, V. Kasturi. "Citibank Credit Card: Commercials from the Asian-Pacific Region India 1993 Videotape." Harvard Business School Multimedia/Video Case 595-523, June 1995.
- March 1995 (Revised June 1997)
- Teaching Note
Citibank: Launching the Credit Card in Asia Pacific (A) TN
By: V. Kasturi Rangan and Marie Bell
Teaching Note for (9-595-026).
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Rangan, V. Kasturi, and Marie Bell. "Citibank: Launching the Credit Card in Asia Pacific (A) TN." Harvard Business School Teaching Note 595-104, March 1995. (Revised June 1997.)
- February 1995 (Revised June 1999)
- Case
Chemical Bank: Implementing the Balanced Scorecard
By: Robert S. Kaplan and Norman Klein
The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups....
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Keywords:
Balanced Scorecard;
Adoption;
Growth and Development Strategy;
Communication Strategy;
Customer Relationship Management;
Management Systems;
Performance Evaluation;
Banks and Banking;
Measurement and Metrics;
Banking Industry
Kaplan, Robert S., and Norman Klein. "Chemical Bank: Implementing the Balanced Scorecard." Harvard Business School Case 195-210, February 1995. (Revised June 1999.)
- December 1994 (Revised September 2011)
- Case
The Millegan Creek Apartments
By: William J. Poorvu and John H. Vogel Jr.
Fleet Bank is considering a construction loan for a 390-unit apartment project in Austin, Texas. The case describes the location, market, product, and other real estate factors the bank needs to consider in making this loan. Also discusses the financial and...
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Keywords:
Property;
Financing and Loans;
Banks and Banking;
Housing;
Risk and Uncertainty;
Construction;
Credit;
Banking Industry;
Banking Industry;
Texas
Poorvu, William J., and John H. Vogel Jr. "The Millegan Creek Apartments." Harvard Business School Case 395-118, December 1994. (Revised September 2011.)
- November 1994 (Revised February 1996)
- Case
Toy World, Inc.
By: W. Carl Kester
A shift from seasonal to level production of toys will change the seasonal cycle of Toy World's working capital needs and necessitate new bank credit arrangements. A rewritten version of an earlier case.
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Keywords:
Working Capital;
Business Cycles;
Cash Flow;
Forecasting and Prediction;
Investment Funds;
Financial Statements
Kester, W. Carl. "Toy World, Inc." Harvard Business School Case 295-073, November 1994. (Revised February 1996.)
- October 1994
- Case
Bankers Trust: Global Investment Bank
By: Andre F. Perold and Kuljot Singh
In October 1992, Eugene Shanks, president of Bankers Trust New York Corp., and Brian Walsh, head of the Global Investment Bank (GIB) business unit, are considering a proposal for a large and complex financing involving the North Sea Oil Co. (NSOC). The financing...
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Keywords:
Risk and Uncertainty;
Credit Derivatives and Swaps;
Risk Management;
Value Creation;
Business History;
Capital Markets;
Financing and Loans;
Financial Markets;
Corporate Finance;
Banking Industry;
Banking Industry
Perold, Andre F., and Kuljot Singh. "Bankers Trust: Global Investment Bank." Harvard Business School Case 295-010, October 1994.
- September 1994 (Revised October 2002)
- Case
Citibank: Launching the Credit Card in Asia Pacific (A)
Consumer Bank pondered the possibilities of launching a credit card in the Asia Pacific region. The bank's New York headquarters, and several of its country managers in the region, were not enthusiastic. But others were supportive because of the opportunity to expand...
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Keywords:
Product Launch;
Service Operations;
Value Creation;
Customer Focus and Relationships;
Trade;
Business Strategy;
Expansion;
Laws and Statutes;
Banking Industry;
Asia;
New York (city, NY)
Rangan, V. Kasturi. "Citibank: Launching the Credit Card in Asia Pacific (A)." Harvard Business School Case 595-026, September 1994. (Revised October 2002.)
- September 1994 (Revised March 1995)
- Supplement
Citibank: Launching the Credit Card in Asia Pacific (B)
Documents the decision taken by Citibank managers in 1989 regarding a new product.
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Rangan, V. Kasturi. "Citibank: Launching the Credit Card in Asia Pacific (B)." Harvard Business School Supplement 595-027, September 1994. (Revised March 1995.)