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Show Results For
-
All HBS Web
(4,706)
- People (9)
- News (1,462)
- Research (2,559)
- Events (23)
- Multimedia (16)
- Faculty Publications (553)
- 11 Sep 2017
- Research & Ideas
Why Employers Favor Men
were asked to complete a series of sports and math quizzes (stereotypically easier for men to answer), some of those questions easy and others hard. Overall, men performed slightly better than women,...
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by Dina Gerdeman
- 27 Apr 2022
- News
Psychological Safety Unlocks the Potential of Diverse Teams
- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
with the strategy. 18. How Female Stars Succeed in New Jobs Women who are star performers on Wall Street tend to fare better than men after changing jobs. Why? According to HBS professor Boris Groysberg,...
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by Staff
- 27 Apr 2020
- News
Three Equations for a Happy Life
- February 2003 (Revised September 2009)
- Background Note
Nonverbal Communication in Negotiation
By: Michael A. Wheeler and Dana Nelson
This case distills the practical implications of current research on nonverbal communication. The first section sketches different kinds of nonverbal behavior: facial expressions, eye movements, physical gestures, paraverbal cues, posture, and "personal space." The...
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Keywords:
Nonverbal Communication;
Negotiation Participants;
Situation or Environment;
Behavior;
Power and Influence
Wheeler, Michael A., and Dana Nelson. "Nonverbal Communication in Negotiation." Harvard Business School Background Note 903-081, February 2003. (Revised September 2009.)
- 26 Aug 2018
- News
New Study: Too Much Collaboration May Be Bad
- 11 Dec 2013
- News
Learn How to Spot Portable Talent
- 24 Apr 2018
- News
Why Too Much Experience Can Backfire
- 05 Jun 2013
- News
Resisting The Temptation To 'Win' When Investing
- 08 Jul 2022
- News
Educators Share Their Must-Read Books
- May 2011
- Article
Think Customers Hate Waiting? Not So Fast...
By: Ryan W. Buell and Michael I. Norton
Managers typically look for ways to reduce wait time to increase customer satisfaction. New research suggests there's a better approach: showing customers a representation of the effort, whether literal or not, being expended on their behalf while they wait. (The...
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Keywords:
Customer Relationship Management;
Service Delivery;
Consumer Behavior;
Performance Effectiveness;
Customer Satisfaction
Buell, Ryan W., and Michael I. Norton. "Think Customers Hate Waiting? Not So Fast..." Harvard Business Review 89, no. 5 (May 2011).
- September 2008
- Article
Let Disruption Fix Education
By: Henry Eyring and Renee Hopkins Callahan
Eyring and Hopkins Callahan apply Clayton Christensen's theory of Disruptive Innovation to Higher Education. The Spellings' Commission's 2006 report cited rising costs, lack of access, and a rift between output and the average stakeholder's needs in U.S. Higher...
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Eyring, Henry, and Renee Hopkins Callahan. "Let Disruption Fix Education." Art. 1. Strategy & Innovation 6, no. 6 (September 2008): 1–6. (Feature Article.)
- 2010
- Working Paper
Corporate Governance When Founders Are Directors
By: Feng Li and Suraj Srinivasan
We examine CEO compensation, CEO retention policies, and M&A decisions in firms where founders serve as a director with a non-founder CEO (founder-director firms). We find that founder-director firms offer a different mix of incentives to their CEOs than other firms....
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Keywords:
Business Startups;
Governing and Advisory Boards;
Executive Compensation;
Retention;
Managerial Roles;
United States
Li, Feng, and Suraj Srinivasan. "Corporate Governance When Founders Are Directors." Harvard Business School Working Paper, No. 11-018, August 2010.
- December 2010
- Article
The Hidden Advantages of Quiet Bosses
By: A. M. Grant, F. Gino and D. A. Hoffman
The article discusses research that identified situations where introverts are more apt to be effective leaders than extroverts. Although it is generally accepted that extroverts make the best leaders, the authors found that introverts can be better in unpredictable,...
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Keywords:
Interpersonal Communication;
Leadership;
Management Style;
Groups and Teams;
Personal Characteristics
Grant, A. M., F. Gino, and D. A. Hoffman. "The Hidden Advantages of Quiet Bosses." Harvard Business Review 88, no. 12 (December 2010).
- November 2, 2015
- Article
The Best Ways to Hire Salespeople
By: Frank V. Cespedes and Daniel Weinfurter
Companies typically spend more on hiring in sales than they do anywhere else in the firm. Average annual turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as...
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Cespedes, Frank V., and Daniel Weinfurter. "The Best Ways to Hire Salespeople." Harvard Business Review (website) (November 2, 2015).
- 04 May 2011
- News
Pain from increased gas prices is mostly mental
- Article
When Is Traditionalism an Asset and When Is It a Liability for Team Innovation? A Two-Study Empirical Examination
By: Laura Huang, Cristina B. Gibson, Bradley L. Kirkman and Debra L. Shapiro
Team innovation requires idea generating and idea implementing. In two studies, we examine how these team activities are affected by the extent to which members value traditionalism – that is, placing importance on preserving old ways of doing things over breaking...
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Keywords:
Groups and Teams;
Innovation and Invention;
Diversity;
Values and Beliefs;
Performance Effectiveness
Huang, Laura, Cristina B. Gibson, Bradley L. Kirkman, and Debra L. Shapiro. "When Is Traditionalism an Asset and When Is It a Liability for Team Innovation? A Two-Study Empirical Examination." Journal of International Business Studies 48, no. 6 (August 2017): 693–715.
- 20 Jun 2017
- News
Bank Relationships and Index Rules
- 25 Apr 2013
- HBS Seminar