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All HBS Web
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- People (1)
- News (97)
- Research (528)
- Events (10)
- Multimedia (10)
- Faculty Publications (287)
- September 2011
- Article
The Labor Illusion: How Operational Transparency Increases Perceived Value
By: Ryan W. Buell and Michael I. Norton
A ubiquitous feature of even the fastest self-service technology transactions is the wait. Conventional wisdom and operations theory suggests that the longer people wait, the less satisfied they become; we demonstrate that due to what we term the labor illusion, when...
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Keywords:
Internet and the Web;
Perception;
Valuation;
Service Delivery;
Consumer Behavior;
Performance Effectiveness;
Customer Satisfaction;
Service Industry
Buell, Ryan W., and Michael I. Norton. "The Labor Illusion: How Operational Transparency Increases Perceived Value." Management Science 57, no. 9 (September 2011): 1564–1579.
- 23 Mar 2011
- News
Don't Melt Down
- 2007
- Working Paper
Interpersonal Authority in a Theory of the Firm
This paper develops a theory of the firm in which a firm's centralized asset ownership and low-powered incentives give a manager 'interpersonal authority' over employees (in a world with differing priors). The paper derives such interpersonal authority as...
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Keywords:
Governance Controls;
Employee Relationship Management;
Managerial Roles;
Motivation and Incentives;
Boundaries;
Theory
Van den Steen, Eric J. "Interpersonal Authority in a Theory of the Firm." Sloan School of Management Working Paper, No. 4667-07, July 2007. (Available at SSRN.)
- 30 Oct 2018
- Working Paper Summaries
The Value Structure of Technologies, Part 2: Technical and Strategic Bottlenecks as Guides for Action
- 29 Jul 2008
- First Look
First Look: July 29, 2008
the role of observable (to us) boundaries between individuals in structuring communications inside the firm? We measure three general types of boundaries: organizational boundaries (strategic business unit...
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Keywords:
Martha Lagace
- 01 Aug 2022
- News
What Happens When Your Boss Sends You a Friend Request?
- 06 Mar 2012
- News
Enhance Your Overseas Experience
- 14 Feb 2017
- News
Senate Conflicts Aren't New — And They Used To Be Much Bloodier
- Research Summary
The role of the manager in cross-sector interactions
My second stream of research takes the individual manager as the unit of analysis in examining cross-sector interactions. Two papers explore processes and mechanisms that allow managers to cross sectoral boundaries more effectively.
The first paper... View Details
The first paper... View Details
- October 2013
- Background Note
Multi-Sided Platforms: Foundations and Strategy
By: Andrei Hagiu
This note offers an analysis of four fundamental strategic decisions and associated tradeoffs that set MSPs apart from other types of businesses (e.g. product firms) and that every MSP entrepreneur and investor should carefully consider. In the last section I also...
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Hagiu, Andrei. "Multi-Sided Platforms: Foundations and Strategy." Harvard Business School Background Note 714-436, October 2013.
- June 2008
- Case
System on a Chip 2008: Global Unichip Corp.
By: Willy C. Shih, Chintay Shih, Chen-Fu Chien and Yuan-Chieh Chang
Though much of the semiconductor industry has shifted to a horizontal model, complexity driven by technological evolution is driving a shift in the perceived boundaries in the value chain. Global Unichip sees itself as a "virtual integrated device manufacturer," a...
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Keywords:
Customer Value and Value Chain;
Horizontal Integration;
Vertical Integration;
Boundaries;
Semiconductor Industry
Shih, Willy C., Chintay Shih, Chen-Fu Chien, and Yuan-Chieh Chang. "System on a Chip 2008: Global Unichip Corp." Harvard Business School Case 608-159, June 2008.
- 26 Aug 2016
- Working Paper Summaries
Unpacking Team Diversity: An Integrative Multi-Level Model of Cross-Boundary Teaming
- 2017
- Book
Extreme Teaming: Lessons in Complex, Cross-Sector Leadership
By: Amy C. Edmondson and Jean-François Harvey
Today's global enterprises increasingly involve collaborative work by teams of experts operating across different professions, organizations, and industries. Extreme Teaming provides new insights into the world of complex, cross-industry projects and the ways...
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Edmondson, Amy C., and Jean-François Harvey. Extreme Teaming: Lessons in Complex, Cross-Sector Leadership. Emerald Group Publishing, 2017.
- Research Summary
Reinvention and “Frame Flexibility”
Adopting a radical innovation creates pressure for leaders to reframe their mental models while they also sustain their organization's existing capabilities and product category variants. Yet at key junctures in a product class and during technological change, a... View Details
Extreme Teaming
Today’s global enterprises increasingly involve collaborative work by teams of experts operating across different professions, organizations, and industries. Extreme Teaming provides new insights into the world of complex, cross industry...
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- July 2002 (Revised August 2002)
- Case
Washington Hospital Center (D): Emergency Medicine After September 11
By: Rosabeth M. Kanter and Michelle Heskett
The all-risks-ready emergency room prototype project becomes widely accepted as a need after September 11, 2001. The already operational medical informatics system, Insight, comes under heavy demand after its strong performance during crises and is noticed by various...
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- 25 Aug 2011
- News
Apple Should Explain Jobs's New Role, Governance Experts Say
- 15 Jan 2014
- Working Paper Summaries
Redrawing the Lines: Did Political Incumbents Influence Electoral Redistricting in the World’s Largest Democracy?
Keywords:
by Lakshmi Iyer & Maya Reddy
- January 1989 (Revised June 1993)
- Case
General Electric: Compliance Systems
By: Robert L. Simons
After General Electric (GE) is indicted in 1985 for defrauding the Department of Defense, Chairman John F. Welch takes dramatic steps to prevent a recurrence. This case documents the new systems and procedures that are put in place to ensure that all GE employees are...
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Keywords:
Policy;
Contracts;
Business or Company Management;
Communication;
Business History;
Behavior;
Boundaries;
Management Style;
Cost Management;
Electronics Industry
Simons, Robert L. "General Electric: Compliance Systems." Harvard Business School Case 189-081, January 1989. (Revised June 1993.)
- 03 Feb 2015
- Working Paper Summaries