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- Faculty Publications (24)
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- All HBS Web (178)
- Faculty Publications (24)
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
benefits emanating from diversity, the two professors wanted to find a company that already had a lot of diversity in its ranks. This led them to the commercial bank. They then collected human resources data on branch demographics, the results of annual employee...
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by Martha Lagace
- 15 Mar 2011
- First Look
First Look: March 15
(DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was perceived as opaque and biased...
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Sean Silverthorne
- 21 Apr 2009
- First Look
First Look: April 21, 2009
with electoral pressures control bureaucrats with career concerns as well as the consequences for bureaucrats' career investments. Unique micro-level data on Indian bureaucrats support our key predictions....
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Martha Lagace
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
drought, the Great Depression, and a world war. He learned to work hard and thirsted for an education. Melvin married and fathered 12 children. His business careers led to his owning his own businesses, which thrived in small-town America...
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- Web
Commencement 2018 Address | About
sense of purpose in his work and a deep appreciation for how the enterprise he was leading could create meaningful jobs for its employees and good returns for its investors, while changing the lives of its customers. Just earlier this year, my father and I had the...
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- Web
Podcast - Managing the Future of Work
the way, has five kids—but it also made his career opportunities a lot better. He no longer had to think about, “Man, can I stay based in Denver if I really want to grow my career here?” And that’s one...
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- 05 Feb 2013
- First Look
First Look: Feb. 5
their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants' future trajectories through boosting future...
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Sean Silverthorne
- August 2023
- Technical Note
Two Ways of Pursuing a Calling
By: Leslie Perlow and Hannah Weisman
Work can be a means to a financial end, a stepping stone to higher-level jobs, or a meaningful end in itself: a calling. The technical note provides an overview of two different ways people can pursue a calling: with an internal focus or external focus.
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- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
GoodMark from General Mills is just part of his story. His experiences in the corporate world and as a husband, father, philanthropist, and community leader are examples of how to weather storms and thrive, not just in a career but in...
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- 08 Dec 2009
- First Look
First Look: Dec. 8
Turnover in India (revised) Authors: Lakshmi Iyer and Anandi Mani Abstract We develop a framework to empirically examine how politicians with electoral pressures control bureaucrats with career concerns as well as the consequences for...
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Martha Lagace
- 01 Feb 2002
- News
Redefining Success: Women & Work.
sugarcoated: balancing the challenges of a demanding career with motherhood. "You've got three choices," Hunt tells her students at Harvard's Kennedy School of Government, where she runs the Women and Public Policy Program. "You can go...
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- 31 Jul 2012
- First Look
First Look: July 31
the constraints and opportunities of their representation structure are reflected in the micro-interactions, the broad improvisations, and the resulting substantive and relational outcomes. Looking Up and Looking Out: Career Mobility...
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Carmen Nobel
- 01 Feb 2000
- News
Executives Convene to Discuss Consumer-Driven Health Care
employers. While 93 percent of senior executives surveyed indicated satisfaction with the health-care insurance options they offer their employees, 46 percent said they would be receptive to a defined contribution system - often because...
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- 03 Jan 2007
- First Look
First Look: January 3, 2007
around the globe. As he considers 3i's performance through the first quarter of 2006 (3i's fiscal year 2006), he must balance his satisfaction at the firm's results and progress in the recent buoyant market with the question of whether...
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Sean Silverthorne
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Carmen Nobel
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with a career and seeks to find employees who are looking for one, too. In fact, during the training period, all trainees are offered $2,000 to quit Zappos: Most decline the offer. Zappos's approach to managing its employees results in...
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- Web
Podcast - Managing the Future of Work
want more autonomy. They have a greater interest in learning new skills, potentially, than even moving up through the corporate ladder. And my own personal experience with an education publisher, where we interviewed the technology organization to try to think about...
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- 10 Mar 2021
- News
New Releases: Alumni and Faculty Books, Podcasts
companies in South Africa and abroad, and sheds a light on the harsh realities of corporate environments. Drawing on her years of experience and research, the author argues that many young Black professionals struggle early on in their View Details
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036.
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Communication;
Communication Intention and Meaning;
Human Resources;
Employee Relationship Management;
Management Skills;
Performance;
Performance Evaluation;
Personal Development and Career;
Relationships;
Groups and Teams;
Social Psychology;
Attitudes;
Behavior;
Conflict and Resolution;
Conflict Management;
Emotions;
Perception;
Personal Characteristics;
Perspective;
Power and Influence;
Prejudice and Bias;
Reputation;
Satisfaction;
Trust
- 04 Jun 2013
- First Look
First Look: June 4
that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:...
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Sean Silverthorne