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- Faculty Publications (24)
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- All HBS Web (176)
- Faculty Publications (24)
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- 09 Sep 2008
- First Look
First Look: September 9, 2008
With a combination of rock-bottom prices, simplicity, and a focus on customer satisfaction backed by a unique low-cost infrastructure, Telmore's business model, with its powerful virtuous cycles, proved to be the most successful...
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Sean Silverthorne
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Carmen Nobel
- 09 Jan 2020
- News
Your Whole Self
people have burnout and struggle, insomnia, headaches, back pain, some form of leader B might be at play. Secondly, I've seen folks really stall out in their careers where—whether the organization has grown or your role has grown—I've...
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- Web
Podcast - Managing the Future of Work
bargain between corporate employers and employees, skills building is at the heart of it. Pay, benefits, and company values still matter to workers. But career development and opportunities to advance are essential in a fast-changing...
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- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036.
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Keywords:
Communication;
Communication Intention and Meaning;
Human Resources;
Employee Relationship Management;
Management Skills;
Performance;
Performance Evaluation;
Personal Development and Career;
Relationships;
Groups and Teams;
Social Psychology;
Attitudes;
Behavior;
Conflict and Resolution;
Conflict Management;
Emotions;
Perception;
Personal Characteristics;
Perspective;
Power and Influence;
Prejudice and Bias;
Reputation;
Satisfaction;
Trust
- 10 Mar 2021
- News
New Releases: Alumni and Faculty Books, Podcasts
companies in South Africa and abroad, and sheds a light on the harsh realities of corporate environments. Drawing on her years of experience and research, the author argues that many young Black professionals struggle early on in their View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with a career and seeks to find employees who are looking for one, too. In fact, during the training period, all trainees are offered $2,000 to quit Zappos: Most decline the offer. Zappos's approach to managing its employees results in...
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- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
Conant, he taught in a leadership course that he had designed for the company's high-potential managers. In all cases, higher-ambition leaders identified future leaders and developed them—usually through cross-functional and cross-geographic View Details
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by Martha Lagace
- 04 Jun 2013
- First Look
First Look: June 4
that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
learned an enormous amount about it over all this time.Fuller: Well, you’re the original lifelong learner, I guess Bersin: Yeah.Fuller: doing a career shift and one that worked out so well for you. Well, in that period—it sounds, it’s a...
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- 10 Apr 2012
- First Look
First Look: April 10
he began to share his insights more widely with family, friends, and students. In this groundbreaking book, Christensen puts forth a series of questions: How can I be sure that I'll find satisfaction in my career? How can I be sure that...
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Carmen Nobel
- 18 Dec 2012
- First Look
First Look: December 18
greater customer satisfaction and employee retention after six months as compared to (a) socialization that focused on organizational identity (emphasizing the pride to be gained from organizational affiliation) and (b) the organization's...
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Carmen Nobel
- Web
Print View - Course Catalog
business models. Workers in both creative and other professional career wonder how it will affect their livelihoods. Governments around the world, are waking up to the power of the technology to disrupt the established order. Venture...
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