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All HBS Web
(8,216)
- Faculty Publications (5,274)
- August 1992 (Revised June 1993)
- Case
Euro Disney: The First 100 Days
By: Gary W. Loveman and Leonard A. Schlesinger
The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of...
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Keywords:
Multinational Firms and Management;
Service Operations;
Service Delivery;
Corporate Strategy;
Customer Focus and Relationships;
Service Industry;
Entertainment and Recreation Industry;
Japan;
France;
United States
Loveman, Gary W., and Leonard A. Schlesinger. "Euro Disney: The First 100 Days." Harvard Business School Case 693-013, August 1992. (Revised June 1993.)
- summer 1992
- Book Review
Review of Predators and Prizes: American Privateering and Imperial Warfare, 1739-1748, by Carl E. Swanson
By: Nancy F. Koehn
Koehn, Nancy F. "Review of Predators and Prizes: American Privateering and Imperial Warfare, 1739-1748, by Carl E. Swanson." Business History Review 66 (summer 1992): 400–402.
- summer 1992
- Article
What Makes You Think U.S. Capital Is So Expensive?
By: W. C. Kester and T. A. Luehrman
Kester, W. C., and T. A. Luehrman. "What Makes You Think U.S. Capital Is So Expensive?" Continental Bank Journal of Applied Corporate Finance 5, no. 2 (summer 1992): 29–41.
- June 1992
- Teaching Note
New England Critical Care, Inc., Teaching Note
- June 1992
- Teaching Note
Marsh & McLennan (A), Teaching Note
Teaching Note for (9-171-303).
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- June 1992 (Revised December 1992)
- Teaching Note
Managing the U.S. Dollar in the 1980s (TN)
By: W. Carl Kester
Teaching Note for (9-292-001).
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- summer 1992
- Article
Capital Choices: Changing the Way America Invests in Industry
By: M. E. Porter
Keywords:
Change;
Business Ventures;
Investment;
Decision Choices and Conditions;
Capital;
United States
Porter, M. E. "Capital Choices: Changing the Way America Invests in Industry." Continental Bank Journal of Applied Corporate Finance 5, no. 2 (summer 1992): 4–16.
- May 1992
- Teaching Note
Appex Corp., Teaching Note
By: Nitin Nohria
Teaching Note for (9-491-082).
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- 27 May 1992
- Lecture
Banks in the Board Room: The American Versus Japanese and German Experiences
By: W. Carl Kester
- May 1992
- Teaching Note
Lithonia Lighting, Teaching Note
By: Nitin Nohria
Teaching Note for (9-492-003).
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- May 1992
- Teaching Note
Mediplex Group, Inc., Teaching Note
- May 1992
- Teaching Note
Whistler Corp. (A) and (B), Teaching Note
By: Gary P. Pisano
Teaching Note for (9-690-011) and (9-692-072).
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- May 1992 (Revised May 1996)
- Teaching Note
AT&T Consumer Products, Teaching Note
Teaching Note for (9-392-108).
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- May 1992
- Teaching Note
RU 486 (A) and (B), Teaching Note
Teaching Note for (9-391-050) and (9-391-051).
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- May 1992
- Case
Sunday River Ski Resort
By: Leonard A. Schlesinger and Martha Epstein
Sunday River is a ski area in Bethel, ME which has been run by entrepreneur Les Otten since 1980. The year before Otten purchased the area, it posted a loss of $235,000 on revenues of $541,000. Under Otten's leadership, however, Sunday River posted year after year of...
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Keywords:
Service Delivery;
Competitive Advantage;
Entrepreneurship;
Success;
Transformation;
Tourism Industry;
Entertainment and Recreation Industry;
Maine
Schlesinger, Leonard A., and Martha Epstein. "Sunday River Ski Resort." Harvard Business School Case 692-025, May 1992.
- April 1992 (Revised June 1993)
- Case
Otis South Africa (A)
By: Michael Beer
Otis Worldwide CEO, George David, was frustrated with the slow pace of nonwhite advancement within Otis South Africa. After a few years of trying to elicit action from South African management, he decided to send a 28-year old U.S. employee to take over as the human...
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Keywords:
Business Subsidiaries;
Multinational Firms and Management;
Race;
Operations;
Business Headquarters;
Performance Improvement;
Human Resources;
Cross-Cultural and Cross-Border Issues;
Industrial Products Industry;
South Africa;
United States
Beer, Michael. "Otis South Africa (A)." Harvard Business School Case 492-049, April 1992. (Revised June 1993.)
- March 1992 (Revised October 1994)
- Case
AT&T Consumer Products
Describes the factors AT&T Consumer Products managers considered in deciding whether to locate a new plant for telephone answering machines in the United States, Asia, or Mexico. Describes in depth the restructuring of AT&T during the 1980s, the competition facing its...
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Keywords:
Restructuring;
Competitive Strategy;
Trade;
Management;
Operations;
Crime and Corruption;
Executive Compensation;
Selection and Staffing;
Demand and Consumers;
Asia;
Mexico
Badaracco, Joseph L., Jr. "AT&T Consumer Products." Harvard Business School Case 392-108, March 1992. (Revised October 1994.)
- March 1992 (Revised June 1992)
- Case
AT&T Productos de Consumo de Mexico
Describes in detail the decisions AT&T made in designing and staffing their Mexican telephone answering machine plant. Allows students to evaluate a company's detailed implementation decisions on a plant in a developed country--involving wages, benefits, waste...
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Keywords:
Decision Making;
Executive Compensation;
Selection and Staffing;
Management Analysis, Tools, and Techniques;
Management Systems;
Mexico
Badaracco, Joseph L., Jr. "AT&T Productos de Consumo de Mexico." Harvard Business School Case 392-109, March 1992. (Revised June 1992.)