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- 07 Mar 2023
- HBS Case
ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?
ChatGPT, the remarkable AI chatbot garnering attention worldwide. The rollout comes amid mounting concerns that AI could perpetuate cultural, racial, and gender biases, sparking intense debate over the uses—and misuses—of this powerful...
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- Web
Social Enterprise - Faculty & Research
the Machine? Tackling the Challenge of Responsible AIBy: Paul M. Healy and Debora L. Spar December 2023 | Case | Faculty Research In November of 2022, the small tech company OpenAI released ChatGPT, an artificial intelligence chatbot...
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- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial discipline, acquired new businesses, and launched digital...
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Jennifer Gillespie
- 31 Mar 2022
- News
A Community Hunger Solution with Global Ambitions
Ghose, but they didn’t have easy access to stores and meals through the early months of the pandemic. “We partnered with Uber and WhatsApp in #SeniorPatrol,” says Ghose. “People would reach out via the Robin Hood Army WhatsApp chatbot to...
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- 14 May 2019
- Research & Ideas
Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
interactive and intuitive. The final result was COBE (Code of Business Ethics), an ethics chatbot on which employees could type their questions and get answers tooled to their specific concerns. Rather than providing simple “yes” or “no”...
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by Michael Blanding
- 12 May 2020
- Blog Post
The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership
partners, “we have an ecosystem for digital equity, twenty-three organizations trained to help schools get connected.” In addition, Pasricha had been working on an AI-powered Chatbot to help San Jose residents access City services in a...
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- 28 Apr 2020
- Blog Post
The Importance of Coordination: Apoorva Pasricha Reflects on Crisis Leadership
partners, “we have an ecosystem for digital equity, twenty-three organizations trained to help schools get connected.” In addition, Pasricha had been working on an AI-powered Chatbot to help San Jose residents access City services in a...
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- 30 Oct 2018
- News
Paths of Victory
platform that screens temporary employees and places them where they would fit best, within 24 hours. In Latin America, 5 billion days of work are lost annually due to turnover and absenteeism. At the same time, there are 100 million underemployed workers. Using a...
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- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
easily build and deploy chatbots, fueled by artificial intelligence, to interact with their customers. Before unleashing bot-building technology to its B2B customers, HubSpot first needed to develop some best practices for the use of View Details
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Dina Gerdeman
- Web
Podcast - Managing the Future of Work
processes? On something like a chatbot or a digital assistant, is your IT department going to launch a chatbot to answer IT questions? The last piece I talked about, which is this digital labor, digital...
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- Web
Podcast - Managing the Future of Work
follow-up emails and text messages, so people understand where they are in the process. Leveraging AI, in terms of onboarding our caregivers, has also been beneficial for us as well. So we continue to explore chatbots that can assist in...
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- Web
Podcast - Managing the Future of Work
there. Now, you fast-forward to what we’ve done, and so we took all our data and research going back to the founding of Morningstar, fed it into a database, and created our own chatbot on top of it using OpenAI’s technology and put an...
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