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- All HBS Web (90)
- Faculty Publications (24)
- 19 Apr 2011
- First Look
First Look: April 19
the firm's predictions. Students develop programs to reduce churn post hoc and then reengineer the company's marketing, selling, and customer relationship management processes to View Details
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Sean Silverthorne
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and colleagues. View Details
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by Staff
- 18 Nov 2014
- First Look
First Look: November 18
Publications November 2014 Wiley Encyclopedia of Management Management as a Profession By: Khurana, Rakesh, and Eric Baldwin Abstract—No abstract available. Publisher's link:...
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Sean Silverthorne
- 18 Sep 2017
- Blog Post
Applying HBS Lessons in an African Context
example, in my first semester Technology and Operations Management class where we studied a New Zealand yacht racing case, I used my experience from doing a churn reduction model for a South African Telecom...
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- 01 Jan 2003
- News
Charles O. Rossotti, MBA 1964
Cofounder, Former Chairman & Chief Executive Officer American Management Systems, Inc. Former Commissioner, Internal Revenue Service Senior Advisor, The Carlyle Group Return to Alumni Achievement Awards main page ©2003 www.RockyThies.com...
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- 29 Jun 2022
- Blog Post
Harvard Business School Announces the 2022-2023 Blavatnik Fellows
the Bay Area at Lucira Health and Roche Molecular Diagnostics, where he managed clinical operations and regulatory affairs for point-of-care diagnostic devices including COVID-19 testing. Shardule earned his PhD from Emory University in...
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- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
President & Chief Executive Officer Starbucks Coffee Company Return to Alumni Achievement Awards main page Earlier Education University of Washington, 1965 B.A., Finance, Economics, Accounting, and Statistics Other Jobs Touche Ross & Co., 1969-77, 1980-85 State of...
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- 01 Mar 2006
- News
Drive-In Nation
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or...
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- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
is senior editor of Harvard Business School Working Knowledge. [Image: cerro_photography] Related Reading The Right Way to Manage Churn for Maximum Profit Your Customers Have Changed. Here's How to Engage...
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- 11 Aug 2009
- First Look
First Look: August 11, 2009
their size in their fourth year, while churning entrants were no larger. Our results suggest that the banking deregulations had two distinct effects on the product market. On the one hand, they allowed entrants to compete more effectively...
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Martha Lagace
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining indirect revenue from a...
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- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
pricing and the merits of billing over time. Also, see an excerpt from a recent Harvard Business Review article by Gourville and collaborator Dilip Soman. Mahoney: What are some first steps managers can take once they have decided to...
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by Manda Mahoney
- 21 Oct 2014
- First Look
First Look: October 21
Publications October 2014 Harvard Business Review Press Aligning Strategy and Sales: The Choices, Systems, and Behaviors That Drive Effective Selling By: Cespedes, Frank V. Abstract—There are many books that provide strategy advice and selling methodologies. But...
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Sean Silverthorne
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or...
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- 01 Jun 2018
- News
Up by the Roots
revolutionizing everything from online payments and wealth management to cybersecurity and insurance through digital technologies as diverse as blockchain and artificial intelligence. Despite being the world’s financial capital and home...
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- 08 Jan 2008
- First Look
First Look: January 8, 2008
distribution, where new startups fail within the first three years following entry. This churning emphasizes a new mechanism through which financial sector reforms impact product markets. It is not exclusively better ex ante allocation of...
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Martha Lagace
- Web
Online Digital Marketing Strategy Course | HBS Online
excellent for anyone who wishes to learn more about a particular subject area or further develop their career." Corina Cristea LavoieCorporate Services Manager at Debevoise & Plimpton LLP Design and implement strategies to launch or grow...
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- 09 Feb 2017
- News
Turning Disorder into Opportunity
abilities, it makes sense to find a way to integrate them into the workforce, Fieldhouse explains. “Information from our research indicated the employment churn rate for people on the spectrum is extremely high—around 50 percent within...
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Jennifer Myers
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
flavors like Cookies ’N Cream, invented a proprietary process that in 1987 produced the first “light” ice cream, and launched the first line of frozen yogurt sold in half-gallon containers. (Slow Churned ice cream, with half the fat and...
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- 06 Dec 2021
- News
New Wave
islands.) But the delays and costs involved nearly killed the company, which survived only with support from the WPTO. Capital expenditures for sources of marine energy are another stumbling block. The equipment that is required to capture tidal and wave energy can’t...
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