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All HBS Web
(3,418)
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- News (734)
- Research (1,879)
- Events (23)
- Multimedia (31)
- Faculty Publications (962)
Show Results For
-
All HBS Web
(3,418)
- People (5)
- News (734)
- Research (1,879)
- Events (23)
- Multimedia (31)
- Faculty Publications (962)
- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients...
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Keywords:
Health Care and Treatment;
Customer Satisfaction;
Outcome or Result;
Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- Web
Podcast - Managing the Future of Work
Podcast Podcast Harvard Business School Professors Bill Kerr and Joe Fuller talk to leaders grappling with the forces reshaping the nature of work. Apple Podcasts Spotify Amazon More Ways to Listen iHeartRadioPlayer.fmAudacyCastboxPocket...
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- Article
Dismantling Knowledge Boundaries at NASA: The Critical Role of Professional Identity in Open Innovation
By: Hila Lifshitz - Assaf
Using a longitudinal in-depth field study at NASA, I investigate how the open, or peer-production, innovation model affects R&D professionals, their work, and the locus of innovation. R&D professionals are known for keeping their knowledge work within clearly defined...
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Keywords:
Innovation;
Knowledge Boundaries;
Boundary Work;
Professional Identity;
Open Innovation;
Identity Work;
Technological Change;
Nasa;
Innovation and Invention;
Knowledge;
Science;
Technology;
Engineering;
Change;
Aerospace Industry;
North and Central America
Lifshitz - Assaf, Hila. "Dismantling Knowledge Boundaries at NASA: The Critical Role of Professional Identity in Open Innovation." Administrative Science Quarterly 63, no. 4 (December 2018): 746–782.
- 01 Dec 2016
- News
Is Cash the Best Form of Charity?
and deliver those dollars directly to people in need, no strings attached. The initial response to the idea was lukewarm. GiveDirectly and a handful of other groups experimenting with cash payments were a direct challenge to both the...
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Keywords:
April White
- 2014
- Case
Microfinance Services in Rural Areas--Farmers' Self-reliance Branch of CFPA Microfinance in Shangyi County
By: F. Warren McFarlan, Siqun Yang and Meihua Shen
Microfinance is introduced into China in the 1990s. It had gone through 3 phases since the beginning, namely the pilot phase when all Microfinance practices are sponsored by charity funds based on projects, the promotion phase when the government subsidized some...
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McFarlan, F. Warren, Siqun Yang, and Meihua Shen. "Microfinance Services in Rural Areas--Farmers' Self-reliance Branch of CFPA Microfinance in Shangyi County." 2014.
- 12 Oct 1999
- Research & Ideas
Decoding the DNA of the Toyota Production System
rules, individuals are repeatedly conducting experiments, testing in operation the hypotheses built into the designs of individual work activities, customer-supplier connections, pathways, and improvement...
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- 14 Jan 2009
- Working Paper Summaries
Smart Money: The Effect of Education, Cognitive Ability, and Financial Literacy on Financial Market Participation
- Web
Podcast - Managing the Future of Work
computers right now. People have not taken for granted the way their parents and grandfather worked. People are willing to leave their jobs if it’s not in according to their principles and their way of View Details
- 01 Sep 2005
- News
London Forum Highlights the Best of HBS
Worldwide. Moore described the lengths to which Time Inc. goes to probe for insights into the ever-changing mindset of consumers. The company conducts more than 1,000 research projects a year. But insights...
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- August 2022
- Article
Availability of New Medicines in the U.S. and Germany From 2004 to 2018
By: Katharina Blankart, Huseyin Naci and Amitabh Chandra
Importance: Germany's unique approach to coverage determination and pricing has ensured that effective medicines remain on the market, often at prices reduced through negotiation. However, less is known about trade-offs of this approach with regard to initial...
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Keywords:
Market Entry and Exit;
Price;
Market Timing;
Governing Rules, Regulations, and Reforms;
Pharmaceutical Industry;
United States;
Germany
Blankart, Katharina, Huseyin Naci, and Amitabh Chandra. "Availability of New Medicines in the U.S. and Germany From 2004 to 2018." e2229231. JAMA Network Open 5, no. 8 (August 2022).
- 2013
- Article
Is It All about the Self? The Effect of Self-control Depletion on Ultimatum Game Proposers
By: Eliran Halali, Yoella Bereby-Meyer and Axel Ockenfels
In the ultimatum-game, as in many real-life social exchange situations, the selfish motive to maximize own gains conflicts with fairness preferences. In the present study we manipulated the availability of cognitive-control resources for ultimatum-game proposers to...
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Halali, Eliran, Yoella Bereby-Meyer, and Axel Ockenfels. "Is It All about the Self? The Effect of Self-control Depletion on Ultimatum Game Proposers." Frontiers in Human Neuroscience 7 (2013): 240.
- 21 Aug 2006
- Research & Ideas
How Europe Wrote the Rules of Global Finance
developing countries. His article, "Writing the Rules of Global Finance: France, Europe, and Capital Liberalization," appeared in the Review of International Political Economy in February 2006. Ann...
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Keywords:
by Ann Cullen
- Web
Podcast - Managing the Future of Work
terms of lines of code written. So there’s no restraint that we need to be in a physical space in order to do great work and that a job shouldn’t define where your kids go to...
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- 05 Aug 2014
- Blog Post
Leverage the Power of Alumni Networks in Recruiting
talent pipeline will inevitably expand. Additionally, leveraging employees to spread awareness of opportunities at your firm can be an effective way to recruit students. Last year, our office conducted a...
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- Web
Podcast - Managing the Future of Work
they develop a history there. Maybe they learn how to break the code on the specific requirements. And then they get a privileged place at the job fair or privileged dates on the recruiting calendar. And then that whole process just...
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- 08 Mar 2019
- Blog Post
Reclaiming Feminism: A Celebration of International Women’s Day
and realizing that others may make different ones - and both are right. Feminism is rejoicing in every aspect of womanhood, switching off (hopefully smoothly) between soothing a crying baby and conducting a...
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- Web
Podcast - Managing the Future of Work
are difficult things for us to capture. There’s also a data-collection process that we rely on for our information about talent, but that is usually a national-level process. So, the United States conducts a census View Details
- 10 Oct 2018
- Blog Post
6 Lessons Learned from a Summer of Entrepreneurship
model, our hypotheses, and our assumptions. 5. Be patient really patient. One of the most difficult lessons we learned was that things take a very long time to develop and transpire. Whether it’s designing and View Details
Keywords:
Entrepreneurship
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
deeply satisfying and personally challenging inspires the highest levels of creativity, whether it's in the arts, sciences, or business," she says. Dear Diary As a way to delve deeper into the link between motivation and creativity,...
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- Web
Podcast - Managing the Future of Work
way up to computer coding skills. So there were five levels, sort of the mid-level was basic workforce productivity. So as we go forward, we see an increasing opportunity to expand what we’re doing in that...
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