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All HBS Web
(123)
- News (46)
- Research (50)
- Multimedia (1)
- Faculty Publications (8)
- 31 Jul 2023
- News
Striving for Imperfection
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Since he left HBS in 1990, Charles Conn (MBA 1990) has built a full and varied portfolio career. Early on, he was a partner at McKinsey and then a tech executive, founding Ticketmaster-Citysearch. Today,...
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- Web
Curriculum - Business & Environment
Acquisitions, Value Creation Under Polman's leadership, Unilever focused on long-term shareholder value accretion with a multi-stakeholder approach that emphasized global growth in revenues and earnings through deep penetration in rapidly growing emerging markets and...
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition...
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- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when...
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- Web
Departments - Employment
optimism, and humor. Attributes of Successful Staff Members A business mindset balanced by an appreciation for working in a nonprofit institution Ability to work collaboratively in teams Very strong customer service orientation...
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- 30 Jan 2019
- Blog Post
The Life and Role of a CEO
the team, not the other way around.” “Being CEO is like being a parent. You give unconditional love and strict limits.” The fact that they always used the word “we” instead of “I” when they talked about their experiences reflected their View Details
- 01 Jun 2022
- What Do You Think?
Is Stakeholder Management Facing New Headwinds?
trained primarily to serve shareholders? Is stakeholder management facing new headwinds? What do you think? Share your thoughts in the comments below. Editor's note: Heskett explores the leader's role in his book, Win From Within: Build Organizational Culture for View Details
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by James Heskett
- 05 Feb 2019
- News
The First Five Years: Karan Shah (MBA 2016)
mother always told me), and 2) work outside the family business for at least a few years. Working outside of your comfort zone with a ‘real’ boss who is not a family member is an experience that I benefitted greatly from. The ‘outside’ job can help bring in a...
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- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
stimulates them.” She finds it “challenging to implement our ‘flexible’ mindset to our clients’ employees because upper management has not embraced it themselves.” Remote work can help some avoid a toxic culture. Alison Leuders comments,...
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by James Heskett
- 18 Nov 2014
- First Look
First Look: November 18
nondiscriminatory basis. The CEO has transformed Indus from a struggling startup with a monopolistic mindset into a customer-centric organization. He now wants to grow Indus. To achieve this, however, he needs to reconcile conflicting...
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Sean Silverthorne
- 01 Mar 2023
- News
Step Change
At Consoleya, a coworking space in Cairo’s former French Consulate, multiple levels of meeting rooms and workspaces operate at capacity, from a ground-floor café to a rooftop deck. The scene—coders bent over laptops, concepts scrawled on whiteboards, clusters of people...
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- 12 Dec 2019
- Research & Ideas
How to Turn Down the Boil on Group Conflict
business as well. “In the context of teams or negotiations, adopting a competitive mindset can lead to undue pessimism about how others feel,” Lees says. “These inaccurate beliefs can lead to missed business...
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by Michael Blanding
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
competitive by integrating activities and coordinating resources across national borders. At the same time, they also need to be sensitive and responsive to national differences in consumer tastes and government requirements, for example....
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by Cynthia Churchwell
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
addressed by optimized global actions. Business leaders, even those running small businesses, typically have a global mindset and can comprehend the global nature of the problem and solution. Specifically, business leaders can play the...
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- 01 Feb 1997
- News
Doing It Your Way
observes, however, that while large companies often find it easy to identify opportunities and needs for new product ideas, "they find it difficult to shift into an entrepreneurial mindset that creates new products and turns them into...
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- 02 Oct 2013
- What Do You Think?
Is Leadership an Increasingly Difficult Balancing Act?
leadership needed to meet it. Eric Reis, a successful entrepreneur, has pointed out that winning competitors in the future will be those that "fast-adapt," practicing continuous deployment of ideas to find the ones that offer at least fleeting View Details
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by James Heskett
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
business applications, aimed at empowering teams to better respond to changing customer and competitive threats, are already au fait with this idea of using military strategy to guide project decision-making. Many Agile-immersion...
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by Euvin Naidoo
- 03 Jan 2019
- Research & Ideas
Everyone Knows Innovation is Essential to Business Success—Except Board Directors
period of intense reflection, Cisco’s board determined that they would need a more innovative mindset to compete in a rapidly changing industry, and leapfrogged over the company’s two presidents to name the head of sales its new CEO....
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by Michael Blanding
- 19 Mar 2019
- Blog Post
Leadership Fellow Ming Min Hui: Figuring Out Her Mission
recognized that Leadership Fellows is great for this kind of work – everyone benefits. The organization gets financial support from HBS for the first-year salary, and a pipeline of talent they wouldn’t have access to themselves. Students get a guaranteed View Details
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Nonprofit / Government
- Portrait Project
Stephanie Belcher
outfits, to exploring the world beyond my backyard by participating in every free community program — hustling has helped me thrive, regardless of limited resources. Living life with this mindset keeps me humble. I will pick up the penny...
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