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- All HBS Web (681)
- Faculty Publications (605)
- August 1978 (Revised April 1987)
- Supplement
Assistant Professor Graham and Ms. Macomber (C)
By: C. Roland Christensen
Supplements the (A) case.
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Keywords:
Conflict Management;
Interpersonal Communication;
Leadership Style;
Emotions;
Education Industry
Christensen, C. Roland. "Assistant Professor Graham and Ms. Macomber (C)." Harvard Business School Supplement 379-022, August 1978. (Revised April 1987.)
- July 2008 (Revised June 2012)
- Case
Corruption in Germany
By: Rawi E. Abdelal, Rafael Di Tella and Jonathan Schlefer
Why do managers become corrupt? Does corruption ever pay? When do friendly relations cross into bribery? How can CEOs manage and prevent outbreaks of corruption? These and other questions are raised by three short case studies of corruption in Germany: at the global...
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Abdelal, Rawi E., Rafael Di Tella, and Jonathan Schlefer. "Corruption in Germany." Harvard Business School Case 709-006, July 2008. (Revised June 2012.)
- May 2001 (Revised December 2002)
- Exercise
Alphexo Corporation: Confidential Negotiation Information
A two-party, multiple-issue dollar-scoring negotiation exercise dealing with the formation and terms of an IT-industry joint venture. Subordinates have made some progress on several issues but have reached an impasse. Division heads will now attempt to reach a...
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Keywords:
Negotiation Types;
Joint Ventures;
Conflict Management;
Information Technology;
Information Technology Industry
Sebenius, James K. "Alphexo Corporation: Confidential Negotiation Information." Harvard Business School Exercise 801-418, May 2001. (Revised December 2002.)
- April 1996 (Revised November 1997)
- Case
Background and Agreements on Foreign Direct Investment
By: Louis T. Wells Jr. and Courtenay Sprague
A brief history of foreign direct investment (FDI) is explored, emphasizing conflicts, developments in the legal framework governing FDI, and international agreements and nonbinding principles formulated to resolve disputes brought in by FDI. Propositions provide a...
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Wells, Louis T., Jr., and Courtenay Sprague. "Background and Agreements on Foreign Direct Investment." Harvard Business School Case 796-148, April 1996. (Revised November 1997.)
- May 2008
- Journal Article
Future Lock-in: Future Implementation Increases Selection of 'Should' Choices
By: Todd Rogers and Max Bazerman
People often experience tension over certain choices (e.g., they should reduce their gas consumption or increase their savings, but they do not want to). Some posit that this tension arises from the competing interests of a deliberative “should” self and an affective...
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Rogers, Todd, and Max Bazerman. "Future Lock-in: Future Implementation Increases Selection of 'Should' Choices." Organizational Behavior and Human Decision Processes 106, no. 1 (May 2008): 1–20.
- December 2003 (Revised April 2004)
- Case
Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament
By: Ashish Nanda
Sherif Mityas, recently promoted as project manager at A.T. Kearney, faced a client service challenge in his very first project experience. Mityas had been working closely for six weeks with the management team of the U.S. subsidiary of a Japan-headquartered consumer...
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Keywords:
Management;
Conflict of Interests;
Business Subsidiaries;
Trust;
Consumer Products Industry;
Japan;
United States
Nanda, Ashish, and Kelley Elizabeth Morrell. "Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament." Harvard Business School Case 904-031, December 2003. (Revised April 2004.)
- 2012
- Working Paper
Level II Negotiations: Helping the Other Side Meet Its 'Behind the Table' Challenges
A long analytic tradition explores the challenge of productively synchronizing "internal" with "external" negotiations, especially focusing on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work is...
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Keywords:
Negotiation;
Conflict Management;
Agreements and Arrangements;
Government and Politics;
Mathematical Methods;
United States;
Germany
Sebenius, James K. "Level II Negotiations: Helping the Other Side Meet Its 'Behind the Table' Challenges." Harvard Business School Working Paper, No. 13-004, July 2012.
- 2011
- Chapter
Cognitive, Affective, and Special-interest Barriers to Policy Making
By: Lisa L. Shu, Chia-Jung Tsay and Max Bazerman
- September 1984
- Case
Henkel Corp.: International Sealants Brand SISTA (B)
By: Robert J. Dolan
Describes the outcome of implementation of the standardized plan described in Henkel (A).
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Keywords:
Marketing Strategy;
Globalization;
Expansion;
Profit;
Conflict Management;
Outcome or Result;
Consumer Products Industry;
Construction Industry;
Europe;
West Germany
Dolan, Robert J. "Henkel Corp.: International Sealants Brand SISTA (B)." Harvard Business School Case 585-100, September 1984.
- July 1997
- Case
Graffs, The (B)
By: Carl S. Sloane and Gregory C. Rogers
Supplements the (A) case.
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Sloane, Carl S., and Gregory C. Rogers. "Graffs, The (B)." Harvard Business School Case 498-003, July 1997.
- April 1992 (Revised February 1993)
- Supplement
Otis South Africa (B)
By: Michael Beer
Covers a June 1990 Social Responsibility Conference held by George David to evaluate the progress of his new management team in increasing the pace of nonwhite advancement. The U.S. CEO and the managing director of Otis South Africa disagree over the suitability of...
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Keywords:
Conflict Management;
Race;
Corporate Social Responsibility and Impact;
Management Teams;
South Africa
Beer, Michael. "Otis South Africa (B)." Harvard Business School Supplement 492-050, April 1992. (Revised February 1993.)
- 13 Oct 2010
- First Look
First Look: October 13, 2010
contractual detail affects the type of dispute resolution approach that is adopted when conflict arises, and that different approaches are associated with different costs for resolving the dispute. We also...
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Keywords:
Sean Silverthorne
- January 1985
- Case
Revitalizing Businesses: Shareholder/Work Force Conflicts, Course Module
Fruhan, William E., Jr. "Revitalizing Businesses: Shareholder/Work Force Conflicts, Course Module." Harvard Business School Case 985-004, January 1985.
- November 2012 (Revised January 2018)
- Teaching Note
Chris and Alison Weston (A), (B), (C)
By: Sandra J. Sucher
Teaching Note for Chris and Alison Weston(A), (B) and (C) cases.
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- January 2009
- Case
Wolf Elmore Brewer, Inc.
By: John A. Davis
This case describes how Alex Wolf, the founder of a small architecture and urban planning firm based in Portland, Oregon, decides to offer partnership to two trusted colleagues, and then how strains develop in their relationship. It asks what can be done to improve...
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Keywords:
Business Startups;
Interpersonal Communication;
Entrepreneurship;
Partners and Partnerships;
Conflict Management
Davis, John A. "Wolf Elmore Brewer, Inc." Harvard Business School Case 809-098, January 2009.
- May 2001 (Revised May 2015)
- Case
Compagnie Lyonnaise de Transport (A)
By: Michael Tushman and Michael J. Roberts
Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized and financially driven culture, and the centralized service is used unequally, setting up a conflict.
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Keywords:
Business Divisions;
Organizational Culture;
Relationships;
Conflict Management;
Balance and Stability;
Transportation Industry;
France
Tushman, Michael, and Michael J. Roberts. "Compagnie Lyonnaise de Transport (A)." Harvard Business School Case 401-040, May 2001. (Revised May 2015.)
- August 2019 (Revised April 2021)
- Case
Unifying Divisions: Joro's Mission to Preserve the Planet
By: Shikhar Ghosh and Marilyn Morgan Westner
The case focuses on the initial startup team and Founders’ agreements. In March 2018, Sanchali Pal proposed renegotiating the informal founders’ agreement and equity split she and her co-founders had drafted the previous spring. They had been working together for over...
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Keywords:
Founders' Agreements;
Business Startups;
Climate Change;
Agreements and Arrangements;
Conflict Management
Ghosh, Shikhar, and Marilyn Morgan Westner. "Unifying Divisions: Joro's Mission to Preserve the Planet." Harvard Business School Case 820-032, August 2019. (Revised April 2021.)
- December 2000 (Revised November 2001)
- Case
Adobe Systems Incorporated
Examines Adobe's battle with Microsoft to establish de facto standards in the emerging eBook space.
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Keywords:
Conflict and Resolution;
Product Design;
Technology;
Information Technology Industry;
United States
Tripsas, Mary. "Adobe Systems Incorporated." Harvard Business School Case 801-199, December 2000. (Revised November 2001.)
- 2020
- Working Paper
Arbitration with Uninformed Consumers
By: Mark Egan, Gregor Matvos and Amit Seru
This paper studies the impact of the arbitrator selection process on consumer outcomes by examining roughly 9,000 consumer arbitration cases in the securities industry. Securities disputes present a good laboratory: arbitration is mandatory for all disputes,...
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Keywords:
Arbitration;
Financial Advisers;
Financial Advisors;
Brokers;
Consumer Finance;
Financial Misconduct;
Fraud;
Personal Finance;
Conflict and Resolution;
Information;
Fairness
Egan, Mark, Gregor Matvos, and Amit Seru. "Arbitration with Uninformed Consumers." Harvard Business School Working Paper, No. 19-046, October 2018. (Revise and Resubmit at the Review of Economic Studies. Revised May 2020. NBER Working Paper Series, No. 25150, October 2018)