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All HBS Web
(1,378)
- People (17)
- News (552)
- Research (411)
- Events (3)
- Multimedia (1)
- Faculty Publications (237)
- 01 Mar 2008
- News
Community Partners Program Honored for Service to Nonprofits
The HBS clubs' Community Partners program, which provides free consulting services to nonprofits, has received the Volunteer Service Award from the President’s Council on View Details
- Web
Other Research Computing Environments - Research Computing Services
compute resources than are available at HBS. There are costs associated with using these resources. Please contact RCS if you have questions or for a consultation before signing on for a FASRC account and resources. If you already have a...
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- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit...
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Keywords:
Customer Satisfaction;
Organizational Change and Adaptation;
Customer Ownership;
Employee Ownership;
Competitive Advantage;
Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- June 2006 (Revised March 2013)
- Supplement
Phase Zero: Introducing New Services at IDEO (B)
By: Amy C. Edmondson and Kathryn S. Roloff
Keywords:
Consulting Industry
Edmondson, Amy C., and Kathryn S. Roloff. "Phase Zero: Introducing New Services at IDEO (B)." Harvard Business School Supplement 606-123, June 2006. (Revised March 2013.)
- March 2022
- Supplement
Winning Business at Russell Reynolds (B)
By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and...
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Keywords:
Compensation;
Collaboration;
Executive Search Firms;
Consulting Firms;
Compensation and Benefits;
Restructuring;
Human Resources;
Human Capital;
Management Practices and Processes;
Organizational Culture;
Organizational Change and Adaptation;
Social and Collaborative Networks;
Recruitment;
Selection and Staffing;
Talent and Talent Management;
Consulting Industry;
Consulting Industry;
Asia;
Europe;
Latin America;
Middle East;
North and Central America;
South America;
Oceania
Bernstein, Ethan, and Cara Mazzucco. "Winning Business at Russell Reynolds (B)." Harvard Business School Supplement 422-046, March 2022.
- August 2004 (Revised December 2004)
- Case
Keane's Acquisition of Metro Information Services (B)
By: Francisco de Asis Martinez-Jerez
Supplements the (A) case.
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Martinez-Jerez, Francisco de Asis. "Keane's Acquisition of Metro Information Services (B)." Harvard Business School Case 105-026, August 2004. (Revised December 2004.)
- March 2015
- Teaching Note
McKinsey & Co.—Protecting its Reputation (A) and (B)
By: Jay Lorsch and Emily McTague
McKinsey & Co—Protecting its Reputation (A&B) is a field case written from the perspective of the Firm's Managing Director Dominic Barton. The two cases describe the actions McKinsey & Co took to protect the firm's reputation after the Rajat Gupta matter.
The... View Details
The... View Details
Keywords:
Consulting Firms;
Leadership & Corporate Accountability;
Leadership And Change Management;
Leadership And Managing People;
Leading A Global Business;
Corporate Culture;
Professional Service Firms;
Professional Service Firm;
Leadership;
Corporate Accountability;
Corporate Governance;
Organizational Culture;
Organizational Change and Adaptation;
Consulting Industry;
United States
- October 2004
- Teaching Note
Keane's Acquisition of Metro Information Services (A) and (B) TN
By: Francisco de Asis Martinez-Jerez
Teaching Note to (9-103-042) and (9-105-026).
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- Web
Services for Alumni | Baker Library | Bloomberg Center | Harvard Business School
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- Web
Services for Executive Education Participants | Baker Library | Bloomberg Center | Harvard Business School
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- 01 Sep 2013
- News
Who Are We?
he continues. "But I'll never make equity doing this. That's not the purpose. The purpose is to prove it's possible to create an economically, socially, and environmentally sustainable operation. I truly believe the best way to make a big difference is on a small...
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Keywords:
Garry Emmons; Julia Hanna; Dan Morrell;
social media,;
Twitter;
SodaStream;
consulting;
consultant;
CEO;
farming;
News, Library, Internet, and Other Services;
News, Library, Internet, and Other Services;
News, Library, Internet, and Other Services;
News, Library, Internet, and Other Services;
News, Library, Internet, and Other Services;
News, Library, Internet, and Other Services;
News, Library, Internet, and Other Services
- Web
Services for Visiting Researchers | Baker Library | Bloomberg Center | Harvard Business School
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Services for Doctoral Students | Baker Library | Bloomberg Center | Harvard Business School
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- 01 Mar 2023
- News
The Latest Model
Cathy Barrera (PHDBE 2014), cofounder of the economic consulting firm Prysm Group, was looking for something new to do. She had just left a tenure-track position at Cornell, where her research focused on the intersection of economics and...
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- Web
Research & Data Services | Baker Library | Bloomberg Center | Harvard Business School
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Services for MBA Students | Baker Library | Bloomberg Center | Harvard Business School
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Services for Faculty & Staff | Baker Library | Bloomberg Center | Harvard Business School
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- 01 Apr 2002
- News
New Director of MBA Career Services Focuses on Power of Alumni Network
interview Merrick immediately; both offered him jobs. After graduation, he accepted a position at Parson Group, a Chicago-based consulting firm he learned of through a previous contact. That was then, this is now, but Merrick's approach -...
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- Web
Data Deposit Service | Baker Library | Bloomberg Center | Harvard Business School
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- 28 Sep 2023
- News
Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive
Clubs News Clubs News Guided by Harvard Business School’s mission to educate leaders who make a difference in the world, the HBS Global Alumni Clubs & Associations Network provides thousands of opportunities to create and strengthen connections among and between HBS...
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