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All HBS Web
(6,682)
- Faculty Publications (2,094)
Show Results For
-
All HBS Web
(6,682)
- Faculty Publications (2,094)
Consumer →
- Teaching Interest
Executive Education
Shawn Cole regularly teaches executive education. He has taught in the ACCION microfinance in the HBS-ACCION Microfinance Program on Strategic Leadership,
- Forthcoming
- Article
From Bupkis to Sechel in Health Care
- Forthcoming
- Article
How Artificial Intelligence Constrains Human Experience
- Forthcoming
- Article
In the Red: Overdrafts, Payday Lending and the Underbanked
- Forthcoming
- Article
Inflation with COVID Consumption Baskets
- Forthcoming
- Article
Information Spillovers in Experience Goods Competition
- Research Summary
Innovations in Logistics: The Impact of Channel Coordination
- Teaching Interest
Investment Managment for Professional and Personal Investors
- Research Summary
Managing Marketspace Service Interfaces
Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Teaching Interest
Managing Turbulence
- 2015
- Other Teaching and Training Material
Marketing Reading: Digital Marketing
- 2023
- Chapter
Marketing Through the Machine’s Eyes: Image Analytics and Interpretability
- Teaching Interest
MBA Elective Curriculum-- Competing Through Business Models
The words “business model” are inescapable in our daily fare of business news. These two ubiquitous words seemed to effortlessly rise up to prominence during the dot-com boom of the late 1990s. When businesspeople, journalists, academics, and other... View Details
- Research Summary
Mediation and Alternative Dispute Resolution
Disputes between organizations and among individuals are an all-too-familiar feature of modern life. Lengthy court proceedings consume resources, damage relationships, and often yield outcomes that do not fully satisfy the real needs of the litigants. As a result,... View Details
- Research Summary
Moving Beyond Direct-to-Consumer
Changing consumer behaviors have redefined what it means to be direct to consumer ("DTC"). What once began online a decade ago as a distribution and disintermediation strategy has since evolved into a multifaceted approach for the modern-day brand.
The... View Details
- Research Summary
New Technologies and the Future of Food and Nutrition
- Teaching Interest
Overview
- Teaching Interest