Show Results For
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All HBS Web
(1,273)
- Faculty Publications (193)
Show Results For
-
All HBS Web
(1,273)
- Faculty Publications (193)
- October 1982 (Revised May 1992)
- Case
Johnson & Johnson: The Tylenol Tragedy
- 1979
- Chapter
Preventive Health Care and Consumer Behavior: Towards a Broader Perspective
- Forthcoming
- Article
Chatbots and Mental Health: Insights into the Safety of Generative AI
- Research Summary
Consumerism and the Distributed Delivery of Health Care
- Research Summary
Current Research
Professor John is a behavioral scientist who uses both laboratory and field experiments to investigate questions that are at the intersection of marketing, organizational behavior, and public policy.
Professor John’s work has been published in leading... View Details
- Research Summary
Evolution of the Global Beauty Industry
This research examines the global beauty industry, which includes cosmetics, deodorants, fragrances, hair care, oral hygiene and skin care. Today global sales of cosmetics and toiletries are in excess of U.S. $380 billion. This research examines the growth of this... View Details
- Forthcoming
- Article
From Bupkis to Sechel in Health Care
- Forthcoming
- Article
Inflation with COVID Consumption Baskets
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Teaching Interest
Overview
Students are required to prepare a business plan, which employs the framework of this course, to explore an entrepreneurial opportunity in health care, and to evaluate their classmates' plans.
Career Focus
For... View Details
- Research Summary
Overview
- Research Summary
Overview
- Article
True Costs of Uterine Artery Embolization: Time-Driven Activity-Based Costing in Interventional Radiology Over a 3-Year Period
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