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Show Results For
-
All HBS Web
(6,083)
- People (23)
- News (1,439)
- Research (3,259)
- Events (11)
- Multimedia (36)
- Faculty Publications (1,334)
- 20 Nov 2017
- Research & Ideas
How Independent Bookstores Have Thrived in Spite of Amazon.com
Related Reading: Reinventing Retail: The Novel Resurgence of Independent Bookstores Technology Reemergence: Creating New Value for Old Innovations Faber-Castell Doubles Down on the Pencil Has Apple...
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- 29 Sep 2010
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; ―A Strategy for Health Care Reform—Toward a Value-Based System, New England Journal of Medicine, June...
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Porter, Michael E. "Value-Based Health Care Delivery." Medical Care and the Corporation, Tuck School of Business Administration, Hanover, NH, September 29, 2010.
- 1 Oct 2010
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; "A Strategy for Health Care Reform—Toward a Value-Based System," New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." Harvard Business School Alumni Reunion, Boston, MA, October 1, 2010.
- 29 Oct 2010
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; "A Strategy for Health Care Reform—Toward a Value-Based System," New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." Harvard Kennedy School, Center for Public Leadership, Cambridge, MA, October 29, 2010.
- 1 Nov 2010
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; "A Strategy for Health Care Reform—Toward a Value-Based System," New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." Arion Bank, Reykjavik, Iceland, November 1, 2010.
- 18 Jan 2011
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; "A Strategy for Health Care Reform—Toward a Value-Based System," New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." Rethinking Malaria: A Leadership Forum, January 18, 2011.
- 1 Feb 2011
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; "A Strategy for Health Care Reform—Toward a Value-Based System," New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." Innovation in Healthcare Symposium, Merrimack Pharmaceuticals, February 1, 2011.
- 8 May 2012
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; ―A Strategy for Health Care Reform—Toward a Value-Based System, New England Journal of Medicine, June...
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Porter, Michael E. "Value-Based Health Care Delivery." American Psychiatric Association, Philadelphia, PA, May 8, 2012.
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
different value proposition to a new market context that did not need all of the raw performance offered by the incumbent. They all created massive growth; to flip Joseph Schumpeter's famous phrase, creative...
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- October 2021 (Revised December 2021)
- Case
Customer-Centric Design with Artificial Intelligence: Commonwealth Bank
By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer...
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Keywords:
Artificial Intelligence;
Customer-centricity;
Banks and Banking;
Customer Focus and Relationships;
Technological Innovation;
Transformation;
Organizational Change and Adaptation;
Performance;
AI and Machine Learning;
Financial Services Industry;
Australia
Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October 2021. (Revised December 2021.)
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we...
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Keywords:
by Ranjay Gulati
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
to reshape their companies, and explored how they can put data to work for them in ways that create value for their own businesses. The data advantage in sports Big data is already being used heavily in the...
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Keywords:
by Dina Gerdeman
- 27 Sep 2010
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; "A Strategy for Health Care Reform—Toward a Value-Based System," New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." Vanguard Vision Conference, Chicago, IL, September 27, 2010.
- 22 Jun 2011
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; ―A Strategy for Health Care Reform—Toward a Value-Based System, New England Journal of Medicine, June...
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Porter, Michael E. "Value-Based Health Care Delivery." Resident Leadership Forum, American Orthopaedic Association, Boston, MA, June 22, 2011.
- 18 Oct 2012
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; "A Strategy for Health Care Reform—Toward a Value-Based System," New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." HBS Healthcare Alumni Association Annual Conference, Boston, MA, October 18, 2012.
- TeachingInterests
Leading Change and Organizational Renewal
Market-leading organizations habitually innovate, adjust quickly to new business conditions, and seize emerging opportunities before competitors do. They perform efficiently today while continuing to explore new sources of value for tomorrow. Such companies don't just...
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- 17 Jun 2010
- Other Presentation
Value-Based Health Care Delivery
This presentation draws on Michael E. Porter and Elizabeth Olmsted Teisberg: Redefining Health Care: Creating Value-Based Competition on Results, Harvard Business School Press, May 2006, and Porter, Michael E. "A Strategy for Health Care Reform." New England Journal of...
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Porter, Michael E. "Value-Based Health Care Delivery." Philips Healthcare Leader Roundtable, Harvard Business School, Boston, MA, June 17, 2010.
- 08 Sep 2014
- News
What You Don’t Know About Sales Can Hurt Your Strategy
- Clubs
Greater China Club
HBS Online: Negotiation Mastery
Michael Wheeler, working with the HBS Online team, created Negotiation Mastery: Unlocking Value in the Real World. It is a flexible, highly-interactive online course which prepares participants to close deals that might otherwise be dead-locked, maximize value... View Details