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- All HBS Web (108)
- Faculty Publications (30)
Show Results For
- All HBS Web (108)
- Faculty Publications (30)
- Program
Transforming Customer Experiences
inside sales teams, or other functions central to service delivery Executives in marketing, data analysis, or operations management Human resources executives concerned with driving internal service culture While individuals are invited to attend, View Details
- Web
Curriculum - MBA
Year 2, students split their time between SEAS and HBS, enrolling in electives at each school. As a cohort, they also take the Designing Technology Ventures course during the fall term, and, during the January and spring terms, complete the Capstone course, in which...
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- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
growth, offering organizations unprecedented opportunities to develop new products and services, and even reimagine their businesses. In mid-2020, we set out to understand the challenges of leading in the digital era. Teaming with the...
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- 01 Dec 2023
- News
The Imposter Among Us
in charge of a cross-functional team in St. Gallen, although I spoke no German. I was practically embarrassed to do my job. Most of the team could speak quite acceptable...
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- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
encourages the psychological safety necessary for cultivating a growth mindset among employees. To nurture that sense of shared purpose, as well as customer-centric thinking, participants described how they sent cross-functional or...
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- Web
How to Create a Psychologically Safe Workplace - Recruiting
groups, cross-functional teams charged with solving problems, peer-to-peer learning, digital suggestion boxes, and organizing staff meetings to leave time for everyone’s input. Responding Proactively A...
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- 09 Nov 2023
- News
From the Brink
Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a...
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Ralph Ranalli
- Web
Entrepreneurial Management Curriculum - Faculty & Research
Business Model. Designing organizational structures and processes that allocate responsibilities, promote cross-functional integration, recruit/develop/promote employees, acquire critical resources and financing, and budget/monitor...
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Benson P. Shapiro
Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details
Keywords:
apparel;
banking;
beauty products;
brokerage;
chemical;
computer;
consulting;
e-commerce industry;
electrical equipment;
electronics;
financial services;
food;
high technology;
industrial goods;
information;
information technology industry;
internet;
investment banking industry;
manufacturing;
marketing industry;
metals;
plastics;
printing;
professional services;
software;
steel;
telecommunications;
wholesale
- Web
HBS Entrepreneurship Summit - Alumni
OKRs From Individual Contributor to Manager - Adapting Your Work Style Hiring Fast and Firing Faster Making Decisions with Imperfect Data Managing Cross-Functional Teams Managing Pivots and Setbacks Managing...
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David A. Thomas
David Thomas is H. Naylor Fitzhugh Professor of Business Administration at Harvard Business School. His research addresses issues related to executive development, cultural diversity in organizations, leadership and organizational change. He recently served as a... View Details
- 25 Jun 2020
- Blog Post
Harvard Business School Class of 2021 Student Profiles
Health Care Club, Co-President, PRIDE Club, Soccer Club, Tech Club, Management Consulting Club Christina Byrd “While working on cross-functional and strategic initiatives at Uber,” says Christina, “I realized how important it was to speak...
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- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
effort to educate its employees about the benefits of an outside-in perspective (it even launched a "customer- centricity university" for employees) and, second, a monumental effort to mobilize action. From building View Details
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
behaviors, and values of a legacy organization, changing a business model from paper to digital, capitalizing on huge brand awareness and international presence, and promoting cross-functional and cross-divisional collaboration....
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- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
improvement and innovation. Below are three suggestions for enabling continuous improvement in your company: Call on cross-functional teams to help solve problems In order to achieve greater efficiency, one...
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- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND PERSONAL MANAGEMENT Tip: Guide your team to create new norms, protocols, and purpose. Leaders need to...
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by Sean Silverthorne
- Web
Departments - Employment
from a variety of disciplines (education, economics, information science, journalism, librarianship, management, statistics, etc.) focused on supporting Harvard Business School's mission by enabling the creation and exchange of ideas, expertise, and information. Our...
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- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
fundamental organizational changes: an experimental culture, data analytics-driven mindset, and more openness towards uncertainties. As a founder, you should help cross-functional teams understand how ML...
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by Rocio Wu
- 01 Nov 2016
- First Look
First Look - November 1, 2016
of costing systems in organizations, the relationship between costing and strategy, and the facilitating role of costing with respect to cross-functional coordination. Purchase this case:...
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Sean Silverthorne
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
only have to use more data in their selling activities, but there's more cross-functional coordination required. "Improving sales productivity ... affects growth, civic discourse, and the lives of millions of people." If a buyer has a...
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by Kristen Senz