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- Faculty Publications (107)
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- All HBS Web (484)
- Faculty Publications (107)
- 2008
- Thesis
Being B-Boys: Style, Identity, and Respect Among New England and Miami Street Dancers
By: Curtis K. Chan
This study examines the phenomenon of a street dance known as "b-boying" to explore how dancers locate, negotiate, and perform identities, as well as the tensions that occur concomitantly. Drawing on data from participant-observation, interviews, and diverse archival...
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- March 2015
- Case
Clifford Chance: Women at Work
By: Boris Groysberg, Katherine Connolly and Stephanie Marton
It was October 2013, and global law firm Clifford Chance was coming under fire for the second time in less than a year for reputedly failing to provide a supportive work environment for its female associates. A memo entitled "Speaking Effectively" was just issued to...
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Keywords:
Women;
Law;
Fairness;
Employee Relationship Management;
Retention;
Human Capital;
Organizational Culture;
Performance Expectations;
Work-Life Balance;
Public Opinion;
Problems and Challenges;
Legal Services Industry;
United States
Groysberg, Boris, Katherine Connolly, and Stephanie Marton. "Clifford Chance: Women at Work ." Harvard Business School Case 415-038, March 2015.
- Article
Red Light States: Who Buys Online Adult Entertainment?
By: Benjamin Edelman
This paper studies the adult online entertainment industry, particularly the consumption side of the market. In particular, it focuses on the demographics and consumption patterns of those who subscribe to adult entertainment websites. On the surface, this business...
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Keywords:
Online Technology;
Segmentation;
Film Entertainment;
Demographics;
Web Sites;
Competition;
Governing Rules, Regulations, and Reforms;
Demand and Consumers;
Legal Liability;
Culture;
Religion;
Entertainment and Recreation Industry;
United States
Edelman, Benjamin. "Red Light States: Who Buys Online Adult Entertainment?" Journal of Economic Perspectives 23, no. 1 (Winter 2009): 209–220.
- 12 Oct 2006
- First Look
First Look: October 12, 2006
legally astute manager can use legal tools to assess opportunities, develop the firm's value proposition, and select and perform the activities in the value chain. Also, explains the social context in which business operates. Purchase...
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Keywords:
Sean Silverthorne
- 14 Jul 2023
- Blog Post
What You Can Do to Create an Anti-Racist Organization
and recommendations for action steps that will guide companies in creating anti-racist cultures within their organizations. STRATEGIES FOR BEING ACTIVELY ANTI-RACIST Manso-Brown’s anti-racism workshops offer three key elements for...
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Keywords:
All Industries
- 2019
- Article
When Gender Diversity Makes Firms More Productive
By: Stephen Turban, Dan Wu and Letian Zhang
Does diversity make a company more productive? Many say yes—some researchers argue that gender diversity leads to more innovative thinking and signals to investors that a company is competently run. Others say no—conflicting research indicates that gender diversity can...
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Turban, Stephen, Dan Wu, and Letian Zhang. "When Gender Diversity Makes Firms More Productive." Harvard Business Review (website) (February 11, 2019).
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,...
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Keywords:
Customer Satisfaction;
Customer Experience;
Customer Service;
Customer-centric;
Emerging Market;
Customer Focus;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Turkasset;
Collections Agency;
NPL;
Call Center;
Financial Services;
Borrowing and Debt;
Customer Focus and Relationships;
Organizational Culture;
Operations;
Management;
Service Operations;
Quality;
Competitive Advantage;
Cost vs Benefits;
Financial Services Industry;
Turkey
- April 2001 (Revised July 2002)
- Case
Martha Stewart Living Omnimedia (A)
By: Susan M. Fournier, Kerry Herman, Laura Winig and Andrea Carol Wojnicki
Martha Stewart Living Omnimedia (MSLO), a branded and integrated content and media company dedicated to "elevating the role of the homemaker," went public on October 19, 1999, creating a company with a market value of $1.73 billion, and a stake for Stewart worth $1.2...
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Keywords:
Management;
Media;
Identity;
Personal Characteristics;
Brands and Branding;
Media and Broadcasting Industry
Fournier, Susan M., Kerry Herman, Laura Winig, and Andrea Carol Wojnicki. "Martha Stewart Living Omnimedia (A)." Harvard Business School Case 501-080, April 2001. (Revised July 2002.)
- 2016
- Chapter
Wrong Paths to Right: Defining Morality With or Without a Clear Red Line
By: Ryann Elizabeth Manning and Michel Anteby
The extensive literature on organizational wrongdoing tends to assume that a clear red line divides the moral terrain. However, many organizations function not as moral orders, but as moral pursuits in which there is intentionally no explicit definition of right and...
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Keywords:
Organizational Behavior;
Organizational Theory;
Sociology Of Ethics And Morality;
Morality;
Organizational Culture;
Culture;
Ethics;
Africa;
North and Central America
Manning, Ryann Elizabeth, and Michel Anteby. "Wrong Paths to Right: Defining Morality With or Without a Clear Red Line." In Organizational Wrongdoing: Key Perspectives and New Directions, edited by Donald Palmer, Kristen Smith-Crowe, and Royston Greenwood, 47–71. Cambridge Companions to Management. Cambridge, UK: Cambridge University Press, 2016.
- 03 Jul 2012
- First Look
First Look: July 3
and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentional-in short, more conversational. Order the book:...
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Keywords:
Sean Silverthorne
- 2017
- Working Paper
Business History, the Great Divergence and the Great Convergence
By: Geoffrey Jones
This working paper provides a business history perspective on debates about the Great Divergence, the rise of the income gap between the West and the Rest, and the more recent Great Convergence, which has seen a narrowing of that gap. The literature on the timing and...
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Keywords:
Business History;
Economics;
History;
Wealth and Poverty;
Developing Countries and Economies;
Economic Growth
Jones, Geoffrey. "Business History, the Great Divergence and the Great Convergence." Harvard Business School Working Paper, No. 18-004, July 2017.
- 03 Dec 2007
- Research & Ideas
Authenticity over Exaggeration: The New Rule in Advertising
functionality and status. Cultural exchanges. While advertising has always been part of popular culture, technology has increased the rate of exchange and competition for buzz. In addition to Dove's campaign, Deighton cites BMW's...
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George Serafeim
George Serafeim is the Charles M. Williams Professor of Business Administration at Harvard Business School, where he co-leads the Climate and Sustainability Impact Lab in the Digital, Data, and Design Institute. He teaches the course "Risks, Opportunities and... View Details
Keywords:
asset management;
insurance industry;
automobiles;
industrial goods;
fashion;
food;
green technology
- 05 Jul 2023
- HBS Case
What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment
based on their past experience ... and then the context shifts, and they try to apply the same recipe, and it fails.” The analysis stems from one of Raffaelli’s core research interests: the qualities of leaders who successfully reinvent...
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Keywords:
by Ben Rand
- Web
Design Thinking Course | HBS Online
and dynamic) to identify new pain points and make new solutions possible 6-8 hrs Module 2 Project Week – Clarify Practice researching the innovation context and empathizing with users through structured tools. Highlights Project Week...
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- May 1993 (Revised May 1994)
- Case
Managing for Integrity: Three Vignettes
By: Lynn S. Paine
Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and...
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Keywords:
Growth Management;
Ethics;
Decision Making;
Organizational Culture;
Financial Management;
Sales;
Organizational Change and Adaptation
Paine, Lynn S. "Managing for Integrity: Three Vignettes." Harvard Business School Case 393-154, May 1993. (Revised May 1994.)
- 27 Sep 2019
- Blog Post
Learning the Language of Product at Duolingo
about (again, see above). As part of my recruiting, I was able to meet on campus with Conor Walsh, Duolingo PM and MBA 2018. Conor gave me context on what it was like to work at Duolingo as well as on the role of a PM on a day-to-day...
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Keywords:
Technology
- 03 Oct 2023
- What Do You Think?
Do Leaders Learn More From Success or Failure?
leaders most effectively to enter the real world. I can add a personal experience to those that Edmondson cites. In 1990, a colleague, HBS Professor John Kotter, and I began a study of the impact of an organization’s culture on its...
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Keywords:
by James Heskett
Rakesh Khurana
Rakesh Khurana is the Marvin Bower Professor of Leadership Development at the Harvard Business School. He is also Professor of Sociology at Harvard University, co-Master of Cabot House at Harvard College, and the Danoff Dean of Harvard College.
Professor... View Details
Keywords:
executive search
- Web
Business Fundamentals Course - CORe | HBS Online
business and management.” Jan HammondBusiness Analytics Jesse Philips Professor of Manufacturing and Senior Associate Dean for Culture and Community at Harvard Business School “In this world of big data, basic data literacy—the ability to...
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