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Show Results For
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All HBS Web
(2,834)
- People (3)
- News (504)
- Research (1,957)
- Events (2)
- Multimedia (24)
- Faculty Publications (1,295)
- Program
Transforming Customer Experiences
understanding of how to serve your customer base Develop a customer experience strategy Respond nimbly to market shifts and emerging competition Ensure consistent, high-quality service delivery Improve the culture of service execution in...
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- February 2023 (Revised May 2023)
- Case
Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive
By: Linda A. Hill, Emily Tedards and Lydia Begag
In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for...
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Keywords:
Organizational Change and Adaptation;
Organizational Culture;
Organizational Design;
Organizational Structure;
Management;
Strategy;
Technology Adoption;
Information Infrastructure;
Financial Management;
Financial Strategy;
Technological Innovation;
Digital Marketing;
Digital Strategy;
Digital Transformation;
Global Strategy;
Globalized Markets and Industries;
Banks and Banking;
Corporate Finance;
Leadership;
Leadership Development;
Leadership Style;
Financial Services Industry;
Technology Industry;
Banking Industry;
Middle East;
Singapore;
London;
United Arab Emirates;
Dubai
Hill, Linda A., Emily Tedards, and Lydia Begag. "Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive." Harvard Business School Case 423-064, February 2023. (Revised May 2023.)
Anthony Mayo
Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational Behavior Unit of Harvard Business School (HBS). He currently teaches and serves as the course head for... View Details
- November 2007 (Revised May 2008)
- Case
Haier Hefei Electronics Co. (A)
By: Lynn Sharp Paine
The Haier Group, the first mainland Chinese company to make the Financial Times list of Asia's "most admired companies," attributes its success in large measure to the new value system it has sought to instill throughout the organization. However, when Haier takes over...
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Keywords:
Public Ownership;
Business and Government Relations;
Organizational Culture;
Transformation;
Ethics;
Labor and Management Relations;
Business or Company Management;
Contracts;
Electronics Industry;
China
Paine, Lynn Sharp. "Haier Hefei Electronics Co. (A)." Harvard Business School Case 308-075, November 2007. (Revised May 2008.)
Stephen A. Greyser
Stephen A. Greyser is Richard P. Chapman Professor (Marketing/Communications) Emeritus, of the Harvard Business School, specializes in brand marketing, advertising, corporate communications, the business of sports, and nonprofit management. A... View Details
Keywords:
sports
- 20 Apr 2015
- Blog Post
India Conference 2015
The India conference is an annual event organized by Harvard students. The conference has in the past focused on a plethora of issues related to India. Though the structure of the conference has remained constant in the past, the content...
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- 22 Aug 2005
- Research & Ideas
Balancing the Future Against Today’s Needs
navigate conflicts both external and internal. Today, more than ever, markets exert continual pressure on organizations to cut costs and return capital to the bottom line, but building value demands that much of that same capital be...
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Keywords:
by Paul Michelman
- 12 PM – 1 PM EDT, 02 May 2017
- Webinars: Career
Finding Your Fit: The 6 Essential Elements You Need to Thrive at Work
Research shows that only 30 percent of Americans, and an even lower percentage of employees around the world, strongly agree that they have a chance to do what they do best every day at work. There is much talk about organizational culture, authenticity and well-being,...
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- July 2013 (Revised June 2014)
- Case
Collaborating for Growth: Duane Morris in a Turbulent Legal Sector
By: Heidi K. Gardner and Annelena Lobb
By the late 2000s, the law firm Duane Morris had transformed itself from a growing U.S. law firm to a significant global player. The firm's uniquely collaborative organizational culture, which featured a transparent, data-driven compensation system, practice-group...
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Keywords:
Professional Service Firm;
Collaboration;
Performance Management;
Risk and Uncertainty;
Competition;
Management Practices and Processes;
Organizational Structure;
Groups and Teams;
Organizational Culture;
Performance;
Cooperation;
Globalized Firms and Management;
Compensation and Benefits;
Volatility;
Growth and Development Strategy;
Legal Services Industry;
United States
Gardner, Heidi K., and Annelena Lobb. "Collaborating for Growth: Duane Morris in a Turbulent Legal Sector." Harvard Business School Case 414-022, July 2013. (Revised June 2014.)
- 11 May 2017
- News
Uber - A Paradigm Shifting Unicorn: Do The Rules Not Apply?
- December 2020 (Revised January 2022)
- Supplement
Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)
By: Linda A. Hill and Emily Tedards
In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone three large-scale mergers and acquisitions. As Ku and his new leadership team set out to build a proactive, end-to-end, digital and physical clinical...
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Keywords:
Digital Technology;
Customer-centricity;
Innovation;
Customer Focus;
Talent;
Talent Management;
Leadership;
Innovation and Invention;
Transformation;
Organizational Culture;
Customer Focus and Relationships;
Change Management;
Talent and Talent Management;
Supply Chain;
Mission and Purpose
Hill, Linda A., and Emily Tedards. "Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)." Harvard Business School Supplement 421-037, December 2020. (Revised January 2022.)
- September 2002 (Revised November 2002)
- Case
Transformation at the IRS
By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change...
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Keywords:
Service Delivery;
Service Operations;
Organizational Structure;
Taxation;
Organizational Culture;
Transformation;
Public Administration Industry;
United States
Edmondson, Amy C., Frances X. Frei, and Corey B. Hajim. "Transformation at the IRS." Harvard Business School Case 603-010, September 2002. (Revised November 2002.)
- Web
Positions - Faculty & Research
Faculty Faculty Positions Positions Harvard Business School seeks candidates in all fields for full time positions. Candidates with strong records in PhD or DBA programs are encouraged to apply. Harvard Business School values diversity among its faculty, is committed...
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- 08 Mar 2016
- First Look
March 8, 2016
choices. Evaluating a natural experiment in which different results were shown to users who performed similar searches, they find that Google's prominent placement of its Flight Search service increased the clicks on paid advertising listings by more than half while...
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Keywords:
Sean Silverthorne
- 17 Jul 2019
- News
Leading with Trust
- April 2008 (Revised April 2009)
- Case
Heidrick & Struggles International, Inc.
By: Robert G. Eccles and David Lane
As CEO of leading executive search firm Heidrick & Struggles for the past 18 months, Kevin Kelly was pleased with his accomplishments so far but concerned about threats he perceived to Heidrick's position at the highest levels of the executive search business. In...
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Keywords:
Business Model;
Recruitment;
Disruptive Innovation;
Organizational Change and Adaptation;
Organizational Culture;
Competition;
Competitive Strategy;
Employment Industry;
Service Industry
Eccles, Robert G., and David Lane. "Heidrick & Struggles International, Inc." Harvard Business School Case 408-066, April 2008. (Revised April 2009.)
- 08 Jul 2008
- First Look
First Look: July 8, 2008
the quality of research. Does Familiarity Breed Trust? Revisiting the Antecedents of Trust Authors:Ranjay Gulati and Maxim Sytch Periodical:Managerial and Decision Economics 29 (March - April 2008): 165-190 Abstract This paper investigates how the history of...
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Keywords:
Martha Lagace
- 26 Oct 2021
- News
The Time Facebook Contemplated Life Without Zuckerberg
- Program
Leading Change and Organizational Renewal
innovation and agility across your organization Diagnose organizational problems that hinder innovation Embed new ways of doing things within your corporate culture Build a shared vision of success around...
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- May 2013
- Case
Yammer (A)
By: Mikolaj J. Piskorski, Kerry Herman and Aaron Smith
In Spring 2012, Yammer was on track to become a highly successful standalone company. Yammer was a leading Enterprise Social Network (ESN), providing companies a private social network in which employees could collaborate securely and efficiently. However, later that...
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Keywords:
Information Infrastructure;
Opportunities;
Applications and Software;
Organizational Culture;
Problems and Challenges;
Management Teams;
Integration;
Decision Choices and Conditions;
Social and Collaborative Networks;
Acquisition;
Information Technology Industry
Piskorski, Mikolaj J., Kerry Herman, and Aaron Smith. "Yammer (A)." Harvard Business School Case 713-407, May 2013.