Show Results For
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All HBS Web
(1,595)
- Faculty Publications (220)
Show Results For
-
All HBS Web
(1,595)
- Faculty Publications (220)
- April 1995 (Revised April 1995)
- Case
Pillsbury: Customer Driven Reengineering
- April 1995 (Revised December 1997)
- Case
Silicon Graphics, Inc. (A)
- March 1995 (Revised April 1997)
- Case
Co-operative Bank, The
- October 1994 (Revised November 1994)
- Case
British Airways: Using Information Systems to Better Serve the Customer
- September 1994 (Revised October 2002)
- Case
Citibank: Launching the Credit Card in Asia Pacific (A)
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
- March 1993 (Revised April 1995)
- Case
IBM After-Sales Service
- July 1990 (Revised October 1997)
- Case
Siemens Electric Motor Works (A) (Abridged)
- March–April 1979
- Article
How Competitive Forces Shape Strategy
- Research Summary
Background
- Research Summary
Competitive Strategy
Porter is engaged in a major new body of work on the theoretical foundations of competitive positioning and the underpinnings of sustainable competitive advantage. This research highlights the distinction between positioning and operational effectiveness; the... View Details
- Research Summary
Customer-Centricity as a Vehicle for Organic Growth
- Research Summary
Design Driven Innovation
Firms, managers and scholars have often balanced between two approaches to innovation: user centered (where incremental innovation is pulled by the market) and technology push (where innovation comes from breakthrough development in technologies). However there is a... View Details
- Research Summary
Lean Startup Management Practices
Many information technology startups have embraced "lean startup" management practices. Lean startups confront high levels of uncertainty about both customer problems and product solutions: the strength of demand for new... View Details
- Research Summary
Managing Product Development in Rapidly Changing Environments
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
- Forthcoming
- Article
Sampling Bias in Entrepreneurial Experiments
- Teaching Interest
Strategy Execution
This course takes strategy as given and teaches what students need to know to execute and win in highly competitive markets. Using fundamental building blocks based on accountability systems and structures, this course is divided into seven modules:
1....
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