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- Faculty Publications (30)
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- 02 Sep 2014
- First Look
First Look: September 2
https://pubwww.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While services already...
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Sean Silverthorne
- 14 Dec 2010
- First Look
First Look: Dec. 14
research on firm entry into new domains by examining heterogeneity in firms' framing and feature-level entry choices. Download the paper: http://www.hbs.edu/research/pdf/11-007.pdf Modularity for Value Appropriation—How to Draw the...
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Sean Silverthorne
- 08 Jun 2010
- First Look
First Look: June 8
extract maximum value from technologies such as point-of-sale scanners and customer loyalty cards. Highly readable and compelling, The New Science of Retailing is your playbook for turning all that data into a wellspring for new profits...
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Martha Lagace
- 14 May 2013
- First Look
First Look: May 14
flexible random coefficients aggregate discrete choice model that accommodates heterogeneity in preferences for school quality and athletic success, and an extensive set of school fixed effects to control for unobserved quality in...
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Sean Silverthorne
- 30 Mar 2010
- First Look
First Look: March 30
role of angel funding for the growth, survival, and access to follow-on funding of high-growth start-up firms. We use a regression discontinuity approach to control for unobserved heterogeneity between firms that obtain funding and those...
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Sean Silverthorne
- Web
Podcast - Managing the Future of Work
diversity in every way you can measure than 15 years ago.Kerr: And if you think about the leadership for consulting firms with that heterogeneity of employees and, likewise, for a number of your clients that are also attempting to have a...
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- 05 Jan 2010
- First Look
First Look: January 5
externalities, two traditionally under-emphasized forces, exert consistently strong effects. Within each macro network, there is a large heterogeneity across subsidiaries. Subsidiaries with greater size and higher productivity attract...
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Martha Lagace
- 28 Oct 2014
- First Look
First Look: October 28
"food deserts"-areas with limited access to affordable and nutritious food. In pursuit of these initiatives, the company's rapid entry into a heterogeneous set of new markets necessitated a reexamination of its store format,...
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Carmen Nobel
- 02 Jul 2013
- First Look
First Look: July 2
heterogeneous impacts of a common network characteristic across votes. We find that the effect of alumni networks is close to 60% as large as the effect of state-level considerations. The network effects we identify are stronger for more...
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Anna Secino
- 04 Apr 2017
- First Look
First Look at New Research, April 4
does that experience change the slant and bias of their contributions over time? Despite heterogeneity in contributors and their contributions, we find an overall trend towards less segregated conversations. Contributors tend to edit...
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Sean Silverthorne
- 26 Sep 2017
- First Look
First Look at New Research and Ideas, September 26, 2017
firm and industry heterogeneity and quasi-exogenous meteorological and sport events. The evidence suggests that family CEOs value—or can pursue—leisure activities relatively more than professional CEOs. Publisher's link:...
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Sean Silverthorne
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
externalities, two traditionally under-emphasized forces, exert consistently strong effects. Within each macro network, there is a large heterogeneity across subsidiaries. Subsidiaries with greater size and higher productivity attract...
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Martha Lagace
- Web
Podcast - Managing the Future of Work
area, you can select, you can kind of customize it, you can look for particular degrees, you can look overall, you can look at the time trend, and it’s really quite intuitive. So for those of you who are listening, I recommend that you...
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- 06 Mar 2012
- First Look
First Look: March 6
among the first empirical evidence characterizing heterogeneous responses by those mandated to disclose information. We find particularly rapid improvement among establishments located close to their headquarters and among establishments...
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Sean Silverthorne
- Web
Print View - Course Catalog
deployed in market 2. Mix media modeling fundamentals 3. Introduction to incrementality Module 14: Retention and Personalization Upon successful completion of this week, you should be able to: 1. Customer View Details
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