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(6,851)
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- Research (4,173)
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- Faculty Publications (2,828)
Show Results For
-
All HBS Web
(6,851)
- News (1,149)
- Research (4,173)
- Events (88)
- Multimedia (60)
- Faculty Publications (2,828)
- March 2018
- Article
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn....
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Ascarza, Eva, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift. "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions." Special Issue on 2016 Choice Symposium. Customer Needs and Solutions 5, nos. 1-2 (March 2018): 65–81.
- 16 Jan 2013
- Research & Ideas
The Messy Link Between Slave Owners and Modern Management
of capitalism. Slave owners were able to collect data on their workforce in ways that other business owners couldn't because they had complete control over their workers. They didn't have to worry about turnover or recruiting new workers,...
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Keywords:
by Katie Johnston
- Forthcoming
- Article
Redemption Mechanisms in Poison Pills: Evidence on Pill Design and Law Firm Effects
By: Olivier Baum and Guhan Subramanian
We present the first evidence on the incidence of “trip wire” versus “last look” poison pills. Using a hand-collected data set of 130 poison pills implemented and/or amended between January 1, 2020 and March 31, 2023, we find that pills are almost evenly divided...
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- March–April 2012
- Article
The Rise and Fall of Small Worlds: Exploring the Dynamics of Social Structure
By: Ranjay Gulati, Maxim Sytch and Adam Tatarynowicz
This paper explores the interplay between social structure and economic action by examining some of the evolutionary dynamics of an emergent network that coalesces into a small-world system. The study highlights the small-world system's evolutionary dynamics at both...
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Keywords:
Culture;
System;
Relationships;
Globalization;
Industry Clusters;
Information;
Networks;
Competitive Strategy;
Computer Industry
Gulati, Ranjay, Maxim Sytch, and Adam Tatarynowicz. "The Rise and Fall of Small Worlds: Exploring the Dynamics of Social Structure." Organization Science 23, no. 2 (March–April 2012): 449–471.
- August 2023
- Case
Beamery: Using Skills and AI to Modernize HR
By: Boris Groysberg, Alexis Lefort, Susan Pinckney and Carolina Bartunek
Unicorn human relationships startup Beamery evaluates it's growth versus depth strategy as its strategic partners and customers could become future competitors in a quickly changing AI based human resources and talent management industry
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Keywords:
Acquisition;
Business Growth and Maturation;
Business Startups;
Competency and Skills;
Experience and Expertise;
Talent and Talent Management;
Customers;
Nationality;
Learning;
Entrepreneurship;
Employee Relationship Management;
Recruitment;
Retention;
Selection and Staffing;
Values and Beliefs;
Cross-Cultural and Cross-Border Issues;
Analytics and Data Science;
Applications and Software;
Disruptive Innovation;
Technological Innovation;
Job Offer;
Job Search;
Job Design and Levels;
Employment;
Human Capital;
Europe;
United Kingdom;
United States
Groysberg, Boris, Alexis Lefort, Susan Pinckney, and Carolina Bartunek. "Beamery: Using Skills and AI to Modernize HR." Harvard Business School Case 424-004, August 2023.
- 19 Feb 2007
- Research & Ideas
Inexperienced Investors and Market Bubbles
interpretation, the trend-chasing behavior of young managers reflects their attempts to learn and extrapolate from the little data they have experienced in their career." Did the young fund managers...
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- April 2014
- Article
Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management
By: Maria Guadalupe, Hongyi Li and Julie Wulf
Top management structures in large U.S. firms have changed significantly since the mid-1980s. While the size of the executive team—the group of managers reporting directly to the CEO—doubled during this period, this growth was driven primarily by an increase in...
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Keywords:
Communication;
Functions;
Centralization;
M-form;
Hierarchy;
Top Management Team;
C-Suite;
Activities;
Organizational Change and Adaptation;
Diversification;
Managerial Roles;
Organizational Design;
Information Technology;
Organizational Structure;
Management Teams;
United States
Guadalupe, Maria, Hongyi Li, and Julie Wulf. "Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management." Management Science 60, no. 4 (April 2014): 824–844.
- February 1985 (Revised August 1985)
- Supplement
Computervision-Japan (C)
Presents sales data for 1983 and 1984.
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Moriarty, Rowland T., Jr. "Computervision-Japan (C)." Harvard Business School Supplement 585-157, February 1985. (Revised August 1985.)
- 04 Dec 2008
- Working Paper Summaries
Local Industrial Conditions and Entrepreneurship: How Much of the Spatial Distribution Can We Explain?
- 05 Jul 2006
- Working Paper Summaries
A Survey-Based Procedure for Measuring Uncertainty or Heterogeneous Preferences in Markets
- October 2014 (Revised June 2016)
- Case
MasterCard: Driving Financial Inclusion
By: Sunil Gupta, Rajiv Lal and Natalie Kindred
MasterCard CEO Ajay Banga was investing significant time and attention to increase financial inclusion among individuals with historically no access to banking or financial services in countries around the world with large underserved populations. The effort included...
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Keywords:
Marketing;
Financial Services;
Financial And Social Return;
Financial Inclusion;
Strategic Management;
South Africa;
Nigeria;
Ajay Banga;
Marketing Strategy;
Social Marketing;
Financial Services Industry;
Banking Industry;
South Africa;
Nigeria
Gupta, Sunil, Rajiv Lal, and Natalie Kindred. "MasterCard: Driving Financial Inclusion." Harvard Business School Case 515-035, October 2014. (Revised June 2016.)
- September 2018
- Article
Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia
By: Shane Greenstein and Feng Zhu
Organizations today can use both crowds and experts to produce knowledge. While prior work compares the accuracy of crowd-produced and expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective,...
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Keywords:
Online Community;
Collective Intelligence;
Wisdom Of Crowds;
Bias;
Wikipedia;
Britannica;
Knowledge Production;
Knowledge Sharing;
Knowledge Dissemination;
Prejudice and Bias
Greenstein, Shane, and Feng Zhu. "Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia." MIS Quarterly 42, no. 3 (September 2018): 945–959.
- 31 Oct 2022
- Research & Ideas
Why the Largest Minority Group Faces the Most Hate—and How to Push Back
matters Tabellini and colleagues looked at US hate crimes against four racial and ethnic minority groups: Blacks, Hispanics/Latinx, Asians, and Arabs between 1990 View Details
Keywords:
by Pamela Reynolds
- Web
Cluster Studies - Institute For Strategy And Competitiveness
foundational work on cluster mapping that Prof. Michael E. Porter has led at the Institute for Strategy and Competitiveness (ISC), Harvard Business School over the last two decades. He launched the U.S. Cluster Mapping Initiative in the...
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- Fast Answer
Forecasts: economic, industry, and country
selection(s). In Step 4, choose desired years for the forecast(s) and add the selection. Click View Data. Bloomberg Provides two years of forecast data for 42 countries. Type...
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- 27 Jul 2011
- Working Paper Summaries
With a Little Help from My (Random) Friends: Success and Failure in Post-Business School Entrepreneurship
Keywords:
by Josh Lerner & Ulrike Malmendier
Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management
Top management structures in large US firms have changed significantly since the mid-1980s. While the size of the executive team—the group of managers reporting directly to the CEO—doubled during this period, this growth was driven primarily by an... View Details
- April 2012
- Article
Big BRICs, Weak Foundations: The Beginning of Public Elementary Education in Brazil, Russia, India, and China
By: Latika Chaudhary, Aldo Musacchio, Steven Nafziger and Se Yan
Our paper provides a comparative perspective on the development of public primary education in four of the largest developing economies circa 1910: Brazil, Russia, India, and China (BRIC). These four countries encompassed more than 50% of the world's population in...
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Keywords:
Perspective;
Growth and Development;
Middle School Education;
Developing Countries and Economies;
Data and Data Sets;
Geographic Location;
Public Administration Industry;
Brazil;
Russia;
India;
China
Chaudhary, Latika, Aldo Musacchio, Steven Nafziger, and Se Yan. "Big BRICs, Weak Foundations: The Beginning of Public Elementary Education in Brazil, Russia, India, and China." Explorations in Economic History 49, no. 2 (April 2012): 221–240.
- 2012
- Working Paper
Big BRICs, Weak Foundations: The Beginning of Public Elementary Education in Brazil, Russia, India, and China
By: Latika Chaudhary, Aldo Musacchio, Steven Nafziger and Se Yan
Our paper provides a comparative perspective on the development of public primary education in four of the largest developing economies circa 1910: Brazil, Russia, India and China (BRIC). These four countries encompassed more than 50% of the world's population in 1910,...
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Keywords:
History;
Middle School Education;
Data and Data Sets;
Residency;
Integration;
Perspective;
Surveys;
Geographic Location;
Welfare or Wellbeing;
Government and Politics;
Developing Countries and Economies;
Growth and Development;
China;
India;
Brazil;
Russia
Chaudhary, Latika, Aldo Musacchio, Steven Nafziger, and Se Yan. "Big BRICs, Weak Foundations: The Beginning of Public Elementary Education in Brazil, Russia, India, and China." NBER Working Paper Series, No. 17852, February 2012.