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- 15 May 2012
- First Look
First Look: May 15
followed a series of events that seriously damaged ChuoAoyama's reputation. We use these events to provide evidence on the importance of auditors' reputation for quality in a setting where litigation plays essentially no role. Around one quarter of ChuoAoyama's clients...
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Carmen Nobel
- 07 Dec 2010
- First Look
First Look: Dec. 7
why consumers desire unusual and novel consumption experiences and voluntarily choose leisure activities, vacations, and celebrations that are predicted to be less pleasurable. For example, consumers sometimes choose to stay at freezing...
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Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a...
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Sean Silverthorne
- 29 Jun 2007
- First Look
First Look: June 29, 2007
Abstract Stigmatized minorities may have an advantage in persuading majority group members during some face-to-face interactions due to the greater self-presentational demands such interactions elicit. In contrast to models which predict...
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Martha Lagace
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
rules of the game? Companies like to know what the rules are and they like stability in those rules. I believe that businesses will welcome a higher level of certainty and predictability that I expect will come with the new...
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by Dina Gerdeman
- 06 Nov 2012
- First Look
First Look: November 6
five months-cut defects by half, reduced inventory by 20%, and raised output by 10%. A control group saw no such gains. The authors' global data set suggests that implementing good management at schools and hospitals yields change more...
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Sean Silverthorne