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Show Results For
-
All HBS Web
(2,147)
- People (4)
- News (686)
- Research (899)
- Events (51)
- Multimedia (30)
- Faculty Publications (502)
- December 1992 (Revised June 1993)
- Case
ACTC Customer Service Department
Focuses on the young general manager of a new cable TV system and on its customer service department. Jeanne LaFrance, the general manager, has an uneasy feeling about the way in which the department is being managed. She sees symptoms of what she suspects are serious...
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Keywords:
Management;
Problems and Challenges;
Planning;
Customer Focus and Relationships;
Performance Evaluation;
Telecommunications Industry
Roberts, Michael J. "ACTC Customer Service Department." Harvard Business School Case 393-056, December 1992. (Revised June 1993.)
- September 2020
- Case
Disrupting Justice at RightNow: Persevere, Pivot or Perish
By: Shikhar Ghosh and Amir Reza Rezvani
The case examines the focus of an early stage company, and how an unexpected external incidence can threaten or void the business model. It encompasses issues such as defining and pivoting a business model, organizational requirements for a pivot, investor relations,...
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Keywords:
Legal Aspects Of Business;
Startup;
Teams;
Pivot;
Financing;
Entrepreneurship;
Law;
Venture Capital;
Business Startups;
Financing and Loans;
Business Model;
Organizational Change and Adaptation;
Legal Services Industry;
Germany
Ghosh, Shikhar, and Amir Reza Rezvani. "Disrupting Justice at RightNow: Persevere, Pivot or Perish." Harvard Business School Case 821-027, September 2020.
- Research Summary
Managers and Employees: Justice at Work
By: Nien-he Hsieh
The employment relationship represents another significant area for managerial decision making. While much of what managers and employees owe one another depends upon mutual agreement, not all of the terms can be specified in advance. Given these conditions, what... View Details
- 18 Jul 2021
- News
Harvard Business School Summer Reader List Highlights Social Justice
- July 2001 (Revised January 2007)
- Case
Lehman Brothers (C): Decline of the Equity Research Department
By: Ashish Nanda and Boris Groysberg
This case tracks the rapid decline of Lehman Brothers' equity research department from August 1992, when, beset by declining ranking, low morale, and high turnover, firm management decides to clean house and reinvest in building the department.
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Keywords:
Organizational Change and Adaptation;
Business or Company Management;
Leadership;
Human Resources;
Financial Services Industry
Nanda, Ashish, and Boris Groysberg. "Lehman Brothers (C): Decline of the Equity Research Department." Harvard Business School Case 902-003, July 2001. (Revised January 2007.)
- 27 Mar 2019
- HBS Seminar
Caitlin Rosenthal, UC Berkeley, Department of History
- 21 Mar 2016
- HBS Seminar
Jacob Feygin, University of Pennsylvania, Department of History
- February 2015 (Revised August 2019)
- Case
Equality of Opportunity and Outcome in the U.S.
By: Matthew Weinzierl and Alastair Su
Equality of opportunity is endorsed universally even though, or more likely because, it can mean such different things to different people. What definition of equality of opportunity ought to figure into policy decisions? How close, or far, is the United States from...
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Keywords:
Equality Of Opportunity;
Justice;
Opportunities;
Equality and Inequality;
Policy;
United States
Weinzierl, Matthew, and Alastair Su. "Equality of Opportunity and Outcome in the U.S." Harvard Business School Case 715-028, February 2015. (Revised August 2019.)
- 14 Aug 2012
- News
Shoes are the heart of department stores
- 06 Feb 2019
- HBS Seminar
Judith Judson, Massachusetts Department of Energy Resources
- 06 Mar 2019
- HBS Seminar
Adam Isen, U.S. Department of the Treasury
- December 2011
- Article
Alchemy of Evidence: Mau Mau, the British Empire, and the High Court of Justice
By: Caroline Elkins
Restorative justice in various forms is a phenomenon that has swept across the globe over the last three decades. Most recently, it is unfolding in the High Court of Justice in London where five Kenyans have filed a claim against the British government, alleging that...
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Elkins, Caroline. "Alchemy of Evidence: Mau Mau, the British Empire, and the High Court of Justice." Journal of Imperial and Commonwealth History 39, no. 5 (December 2011): 731–748.
- 31 Jan 2014
- Working Paper Summaries
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
- 10 Dec 2014
- HBS Seminar
Ben Olken, Professor of Economics, MIT Department of Economics
- March 2016
- Module Note
Government Policy and Distributive Justice
This note introduces the second of two main modules in the HBS elective curriculum course, The Role of Government in Market Economies (RoGME). This module is focused on policies, such as taxes, that change the distribution of economic outcomes. Like the...
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Weinzierl, Matthew. "Government Policy and Distributive Justice." Harvard Business School Module Note 716-072, March 2016.
- 2014
- Case
New York City Department of Parks and Recreation
By: Y. Grushka-Cockayne
Grushka-Cockayne, Y. "New York City Department of Parks and Recreation." University of Virginia, Darden School of Business Case UVA-QA-0815, 2014.
- November 2005 (Revised December 2005)
- Case
County Department of Public Health: Organizing for Emergency Preparedness and Response
By: Lynda M. Applegate, Ajay Vinze and Minu Ipe
The anthrax attacks of 2001 exposed serious inadequacies in the response of the U.S. public health system to meet such grave threats. The public health infrastructure required rebuilding to respond to any type of large-scale health emergency. The Public Health...
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Keywords:
Information Technology;
Change Management;
Crisis Management;
Health Care and Treatment;
Infrastructure;
Public Administration Industry;
Health Industry;
United States
Applegate, Lynda M., Ajay Vinze, and Minu Ipe. "County Department of Public Health: Organizing for Emergency Preparedness and Response." Harvard Business School Case 806-089, November 2005. (Revised December 2005.)
- 04 Nov 2015
- HBS Seminar