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All HBS Web
(2,132)
- People (4)
- News (684)
- Research (903)
- Events (51)
- Multimedia (30)
- Faculty Publications (506)
- Web
Great American Business Leaders of the 20th Century - Leadership
bailout Chrysler bailout Breakup of AT&T Influence: Medium-Low 901990 Family and Medical Leave Act Americans with Disabilities Act Welfare reform Antitrust action initiated against Microsoft Influence: Medium-Low 190019 Fewer than 500,000...
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- 01 Sep 2015
- News
State of the Unions
succumbed to ongoing protests, announcing in February that it would up the base salary of its employees to at least $9 an hour. Despite statistics that show that unions are in decline throughout the country—the US View Details
- 31 Dec 2012
- Research & Ideas
Most Popular Stories of 2012
The following articles were the most read pieces on Harvard Business School Working Knowledge in 2012. Now two questions for you. What do you think was the most important business issue of the year? Fiscal cliff? China's slowdown? Also...
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by Staff
- 11 Jun 2021
- News
The Power of Resilience
On her newborn’s one-week birthday, Somani learned she was in the early stages of a particularly invasive and aggressive form of cancer. Her maternity leave suddenly turned into a medical leave to...
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- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
litigations on firm strategy. Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time This study of ultrasound...
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by Staff
- 05 Apr 2011
- Working Paper Summaries
The Power of Political Voice: Women’s Political Representation and Crime in India
- 01 Oct 2002
- News
The Class of 1977
companies do business in China to stay competitive in a global economy. He has been Class Secretary for the Class of 1977 since 1981. Twenty-five years ago, members of the Class View Details
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Desmond Wong
- Article
Paradise Lost (and Restored?): A Study of Psychological Safety over Time
By: Derrick P. Bransby, Michaela Kerrissey and Amy C. Edmondson
Although prior research indicates that psychological safety can fluctuate, questions about when and why remain. To gain insights into the emergence and temporal dynamics of psychological safety, we explored longitudinal data representing more than 10,000 health care...
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Keywords:
Analytics and Data Science;
Research;
Attitudes;
Working Conditions;
Well-being;
Health Industry
Bransby, Derrick P., Michaela Kerrissey, and Amy C. Edmondson. "Paradise Lost (and Restored?): A Study of Psychological Safety over Time." Academy of Management Discoveries (in press). (Pre-published online March 14, 2024.)
- 21 Apr 2017
- News
Good Riddance to Big Insurance Mergers
- 07 Apr 2014
- Research & Ideas
Excerpt: ‘The Art of Negotiation’
jazz department at the University of Michigan, says that the trick for musicians is to be 80 percent in their comfort zone, 20 percent outside of it. A player who is completely...
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Re: Michael A. Wheeler
- 2022
- Article
Becoming a Learning Organization While Enhancing Performance: The Case of LEGO
By: Thomas Borup Kristensen, Henrik Saabye and Amy Edmondson
Purpose - The purpose of this study is to empirically test how problem-solving lean practices, along with
leaders as learning facilitators in an action learning approach, can be transferred from a production context to a
knowledge work context for the purpose...
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Kristensen, Thomas Borup, Henrik Saabye, and Amy Edmondson. "Becoming a Learning Organization While Enhancing Performance: The Case of LEGO." International Journal of Operations & Production Management 42, no. 13 (2022): 438–481.
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
materials that enables impoverished Mexican families to build their own housing; or in Brazil, with Kodak's no-frills camera/film packages, or the department store Magazine Luiza's merchandise, payment plans, and customer service, all...
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by Garry Emmons
- 13 Dec 2022
- HBS Seminar
Christine Beckman, USC Price School of Public Policy
- 13 Jan 2003
- Research & Ideas
The Subconscious Mind of the Consumer (And How To Reach It)
unconscious mind to identify new product opportunities. Using metaphor-elicitation techniques, firms providing farming supplies, home appliances, office systems, and beauty care have identified important unmet needs. R&D departments...
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by Manda Mahoney
- 13 Aug 2008
- Research & Ideas
The Inner Life of Leaders
of California and at Harvard Business School, where he became a member of the HBS faculty. McNamara was a devotee of managerial control, an expertise he applied in his work at...
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by Martha Lagace
- January 2018 (Revised May 2018)
- Case
AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century
By: Daniel P. Gross and William R. Kerr
By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that...
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Keywords:
AT&T;
Bell Telephone;
Phone Lines;
Phone Operators;
Mechanical Switching;
Layoffs;
Technological Change;
Transition;
History;
Innovation and Invention;
Technological Innovation;
Information Technology;
Disruption;
Change Management;
Communications Industry;
Telecommunications Industry;
United States
Gross, Daniel P., and William R. Kerr. "AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century." Harvard Business School Case 718-486, January 2018. (Revised May 2018.)
- 07 Dec 2006
- News
There's Nothing Wrong with Sharing
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
Jaffe of the Harvard University Department of Economics. Key concepts include: For retailers, discount vouchers provide price discrimination, letting merchants reach customers...
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by Staff
- 27 May 2015
- Research & Ideas
Build 'Scaffolds' to Improve Performance of Temporary Teams
southeastern United States, was an early adopter of a team-focused structure that many emergency departments are now implementing. The research showed that temporary teams mimic the behaviors View Details
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
aims to make a one-time sale and hence can be quite insistent. This is the door-to-door salesman and the canvasser. Then there is the relationship-oriented salesperson. The classic instance of this was the traveling salesman who worked...
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