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Show Results For
-
All HBS Web
(2,123)
- People (4)
- News (684)
- Research (899)
- Events (51)
- Multimedia (30)
- Faculty Publications (503)
- December 1992 (Revised June 1993)
- Case
ACTC Customer Service Department
Focuses on the young general manager of a new cable TV system and on its customer service department. Jeanne LaFrance, the general manager, has an uneasy feeling about the way in which the department is being managed. She sees symptoms of what she suspects are serious...
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Keywords:
Management;
Problems and Challenges;
Planning;
Customer Focus and Relationships;
Performance Evaluation;
Telecommunications Industry
Roberts, Michael J. "ACTC Customer Service Department." Harvard Business School Case 393-056, December 1992. (Revised June 1993.)
- September 2020
- Case
Disrupting Justice at RightNow: Persevere, Pivot or Perish
By: Shikhar Ghosh and Amir Reza Rezvani
The case examines the focus of an early stage company, and how an unexpected external incidence can threaten or void the business model. It encompasses issues such as defining and pivoting a business model, organizational requirements for a pivot, investor relations,...
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Keywords:
Legal Aspects Of Business;
Startup;
Teams;
Pivot;
Financing;
Entrepreneurship;
Law;
Venture Capital;
Business Startups;
Financing and Loans;
Business Model;
Organizational Change and Adaptation;
Legal Services Industry;
Germany
Ghosh, Shikhar, and Amir Reza Rezvani. "Disrupting Justice at RightNow: Persevere, Pivot or Perish." Harvard Business School Case 821-027, September 2020.
- 18 Jul 2021
- News
Harvard Business School Summer Reader List Highlights Social Justice
- January 2006 (Revised June 2008)
- Case
Lehman Brothers (A): Rise of the Equity Research Department
By: Ashish Nanda, Boris Groysberg and Lauren Prusiner
Under Jack Rivkin's leadership, Shearson Lehman's research department rose from relative obscurity to the highest ranking research department on Wall Street within three years. When Rivkin is promoted to head of equity, he wonders how to succeed in his new position. A...
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Keywords:
Talent and Talent Management;
Leadership;
Service Operations;
Organizational Culture;
Research;
Alignment
Nanda, Ashish, Boris Groysberg, and Lauren Prusiner. "Lehman Brothers (A): Rise of the Equity Research Department." Harvard Business School Case 906-034, January 2006. (Revised June 2008.)
- February 2015 (Revised August 2019)
- Case
Equality of Opportunity and Outcome in the U.S.
By: Matthew Weinzierl and Alastair Su
Equality of opportunity is endorsed universally even though, or more likely because, it can mean such different things to different people. What definition of equality of opportunity ought to figure into policy decisions? How close, or far, is the United States from...
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Keywords:
Equality Of Opportunity;
Justice;
Opportunities;
Equality and Inequality;
Policy;
United States
Weinzierl, Matthew, and Alastair Su. "Equality of Opportunity and Outcome in the U.S." Harvard Business School Case 715-028, February 2015. (Revised August 2019.)
- 27 Mar 2019
- HBS Seminar
Caitlin Rosenthal, UC Berkeley, Department of History
- July 2001 (Revised January 2007)
- Case
Lehman Brothers (C): Decline of the Equity Research Department
By: Ashish Nanda and Boris Groysberg
This case tracks the rapid decline of Lehman Brothers' equity research department from August 1992, when, beset by declining ranking, low morale, and high turnover, firm management decides to clean house and reinvest in building the department.
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Keywords:
Organizational Change and Adaptation;
Business or Company Management;
Leadership;
Human Resources;
Financial Services Industry
Nanda, Ashish, and Boris Groysberg. "Lehman Brothers (C): Decline of the Equity Research Department." Harvard Business School Case 902-003, July 2001. (Revised January 2007.)
- 14 Aug 2012
- News
Shoes are the heart of department stores
- 06 Feb 2019
- HBS Seminar
Judith Judson, Massachusetts Department of Energy Resources
- December 2011
- Article
Alchemy of Evidence: Mau Mau, the British Empire, and the High Court of Justice
By: Caroline Elkins
Restorative justice in various forms is a phenomenon that has swept across the globe over the last three decades. Most recently, it is unfolding in the High Court of Justice in London where five Kenyans have filed a claim against the British government, alleging that...
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Elkins, Caroline. "Alchemy of Evidence: Mau Mau, the British Empire, and the High Court of Justice." Journal of Imperial and Commonwealth History 39, no. 5 (December 2011): 731–748.
- 31 Jan 2014
- Working Paper Summaries
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
- 21 Mar 2016
- HBS Seminar
Jacob Feygin, University of Pennsylvania, Department of History
- March 2016
- Module Note
Government Policy and Distributive Justice
This note introduces the second of two main modules in the HBS elective curriculum course, The Role of Government in Market Economies (RoGME). This module is focused on policies, such as taxes, that change the distribution of economic outcomes. Like the...
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Weinzierl, Matthew. "Government Policy and Distributive Justice." Harvard Business School Module Note 716-072, March 2016.
- 10 Dec 2014
- HBS Seminar
Ben Olken, Professor of Economics, MIT Department of Economics
- 06 Mar 2019
- HBS Seminar
Adam Isen, U.S. Department of the Treasury
- 2014
- Case
New York City Department of Parks and Recreation
By: Y. Grushka-Cockayne
Grushka-Cockayne, Y. "New York City Department of Parks and Recreation." University of Virginia, Darden School of Business Case UVA-QA-0815, 2014.
- 10 Oct 2023
- HBS Seminar
Jonathan Kanter, U.S. Department of Justice, Antitrust Division
- 02 Dec 2015
- HBS Seminar