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All HBS Web
(266)
- News (102)
- Research (136)
- Multimedia (2)
- Faculty Publications (52)
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
not a meaningful, let alone actionable, comparison. Similarly, although the cost of serving a customer who is purchasing clothing from a Wal-Mart store is likely far below the same cost for an Armani store, Armani would probably not...
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- 01 Mar 2018
- News
Every Trick in the Book
beloved,” she says. But beloved didn’t pay the bills, and by 2015, after decades of pressure from big chains and the internet, the small, independent store was on the verge of closing. That’s when Brody, a New Yorker who spends her...
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April White
- 12 Feb 2021
- News
How Dunkin’ Donuts Took Over the World
by the External Relations department at Harvard Business School and edited by Craig McDonald. It is available at iTunes and wherever you get your favorite podcasts. For more information or to find archived episodes, visit...
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- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
she set store standards, instituted training programs, and rejuvenated performance. Due to her success in operations over the next two years, this manager received two more challenging assignments. First, she became director of sales for...
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by Linda Hill
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
standard for workers in construction, farming, and other professions that require strenuous outdoor labor. SMI built a successful national sales base from its headquarters in Massachusetts by establishing channels with large department...
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- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
programs has gone far beyond the marketing department to infuse everything the museum does, making it unique among its peers, says Jill Avery, senior lecturer in the General Management unit at Harvard Business School. The Magic Tate Ball...
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- 13 Oct 2009
- Research & Ideas
7 Lessons for Navigating the Storm
like after the crisis requires a keen understanding of the changing needs of your customers. One example from the current crisis is the extent to which consumers have shifted from expensive luxury goods to more practical items. That's why high-end View Details
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by Martha Lagace
- Web
Jewish American & AAPI Heritage Month | Baker Library | Bloomberg Center | Harvard Business School
the papers of numerous Jewish American business people and families who were greatly involved in philanthropic affairs in the 19th and 20th centuries. These include the investment banker Felix M. Warburg, Boston department View Details
- 21 Jul 2022
- News
How Sumner Feldberg Helped Transform Retail
Courtesy of the Feldberg Family Courtesy of the Feldberg Family Sumner Feldberg (MBA 1949), who died on July 1, 2022, was remembered in an obituary in the Wall Street Journal as an innovator in the field of retail. He grew up in Newton, Mass., the child of Jewish...
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- 10 May 2020
- Blog Post
Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers
time. This helps me prioritize the most important events, and not feel guilty about the many HBS activities I need to decline. Best Mama Hack: Get a running stroller! Even if you don't run, they're more nimble than a normal stroller (maneuver around a grocery View Details
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
president and CEO of Estée Lauder International Inc. "Ted's writings taught me that relationship management is particularly relevant in a global business," she adds. "I knew every single department View Details
- 01 Jun 2012
- News
Faculty Research Online
in the number of “functional” managers for crowding in the C-suite. Is J.C. Penney’s Makeover the Future of Retailing? The stuffy department store chain has become emboldened under new CEO Ron Johnson (MBA...
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- 04 Sep 2019
- News
Clicks and Mortar
while they’re shopping. How do you compete against Amazon? You make something happen in physical stores that can’t happen online. If you think about the history of the department View Details
- 01 Mar 2010
- News
Eric Schiffer
we are experimenting a bit in our Texas stores by selling produce by the pound. For example, there are only a few times a year when we can offer an entire pineapple for 99.99 cents, but we can sell it for 69.99 cents a pound year-round....
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- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
locate their goods in high-traffic locations, where consumers felt free to make on-the-spot "impulse" purchases. This meant the surroundings must be beautiful, exclusive, and comfortable for consumers. Department View Details
- 01 Jun 2011
- News
A Former Buyer Turns Designer
(MBA ’05) first line of women’s clothing, AMMARA, won’t hit department stores until this fall, she’s already landed in Women’s Wear Daily for bringing fashionable apparel to mature customers at a lower price...
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Isaac Gimbel
In 1909, Gimbel built a Gimbel Brothers Department Store in New York City, which became a huge success. Building upon this success, Gimbel purchased a 16-story building in New York, to which he added three...
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Retail
- 01 Mar 2012
- News
Shop Talk, Different Avenues
supply. In 2009 we started shaping the kind of inventory we needed and partnered with brands in the same way department stores do to make sure that we’re not left empty-handed when we have surges in demand....
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Fred R. Lazarus, Jr.
Through acquisitions and organic growth, Lazarus, Jr. created the largest department store operation in the United States (including Filene’s, Bloomingdale’s, and Bullocks). Lazarus targeted the middle class...
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Retail
Marshall Field
Field was one of the early pioneers in the retail industry. Moving to Chicago when it was still a vastly unsettled western outpost, Field built one of the largest department stores in the world. His View Details
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Retail