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- All HBS Web (133)
- Faculty Publications (24)
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Thomas Stemberg | Baker Library | Bloomberg Center | Harvard Business School
to rely on expensive and inconvenient “mom and pop” stores for these. Thus Stemberg’s Staples was born: a new kind of supermarket specializing in office supplies, where customers wheeled their own carts through aisles of View Details
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
authors wrote. Additionally, the researchers found that under a contingent free shipping policy, a promotional discount in a particular product category becomes more attractive to shoppers. The reason: the product View Details
- 04 Dec 2007
- First Look
First Look: December 4, 2007
Working PapersThe "Fees Savings" Link, or Purchasing Fifty Pounds of Pasta Authors:Michael I. Norton and Leonard Lee Abstract Many consumers have had the experience of entering discount membership clubs to make a few...
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Martha Lagace
- 02 Apr 2008
- Research & Ideas
Four Companies that Conquered America
retailer, to enter the U.S. market with the new Fresh & Easy chain of discount grocery stores. Avoiding geographies where Wal-Mart is entrenched, Tesco has so far opened 50 stores in the growth markets...
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by John Quelch
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
as low-fat latte and Frappuccino(r). Starbucks, the Seattle-based company that started in 1971 as a retailer of bulk coffee, tea, and spices, is largely responsible for this new state of coffee consciousness. Today, the company operates nearly six thousand View Details
- 01 Jun 2013
- News
Brick by Brick
founder. Under his management, product demand was so high at times that executives actually found themselves discussing ways to slow sales. That all changed in the early 1990s as seismic shifts pounded the toy market. Big-box toy View Details
- Profile
Jeremy Burnham
purchasers would be key. The team regrouped, modifying their exchange model with a twist: The old shoes wouldn’t be used to make new shoes, but interesting trinkets instead. The trinkets (such as wallets, pouches, and key fobs) and the View Details
- 25 Oct 2016
- First Look
October 25, 2016
https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=51759 forthcoming American Economic Journal: Economic Policy When Discounts Raise Costs: The Effect of Copay Coupons on Generic Utilization By: Dafny, Leemore S., Christopher Ody, and Matt...
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Sean Silverthorne
- 14 Feb 2017
- First Look
First Look at New Research: February 14
competition effects to dominate within store categories—especially among discount and midscale stores—but positive agglomeration effects to exist across store categories....
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Sean Silverthorne
- 19 Mar 2008
- Research & Ideas
Finding Success in the Middle of the Market
at least seven different store formats, from convenient Tesco Express outlets at one end of the spectrum to full assortment hypermarkets at the other. But, within all its stores, Tesco implements the same merchandising principles: Better,...
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- 16 May 2017
- Blog Post
Making the Move into Digital Health and Software Engineering
project off the ground, and Ummo turned into something bigger than any of us expected. Our app got picked up in The New York Times, Business Insider, LifeHacker and many other publications. Somehow Apple found out about it, and showcased Ummo in the App View Details
- 26 Feb 2008
- First Look
First Look: February 26, 2008
similar behavior following periods of poor financial performance. In addition to offering promotions more frequently, we find that firms offer deeper price discounts to manage earnings during these periods. Furthermore, our results...
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Martha Lagace
- 01 Sep 2004
- News
A Market-Based Prescription
physicians’ services? Health-care providers are as constrained by managed care as consumers. Other industries enjoy much greater freedom. Grocery retailers, for example, serve a variety of customers in outlets ranging from discount clubs...
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- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
promotions to control the flow of shoppers inside stores to meet social distancing requirements. Many started offering Black Friday deals in early November. Discounts appear to be larger than ever this year,...
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- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
them, and the notion of writing a check at the corner store to get money in a pinch suggests a scene from a Norman Rockwell painting. It is only a matter of time, online banking enthusiasts say, before the process of writing a check,...
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by Susan Young
- 01 Feb 2000
- News
Financial Services 24/7
odd to them, and the notion of writing a check at the corner store to get money in a pinch suggests a scene from a Norman Rockwell painting. It is only a matter of time, online banking enthusiasts say, before the process of writing a...
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Susan Young
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
percent "thank you" discount offered on the total purchases at Tesco. The more a consumer spends in the store, the more information the store is collecting about consumer tastes and shopping...
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- 20 Feb 2013
- News
Thanking Veterans Online
Veterans Affairs benefits, Hall and fellow Army Ranger Matthew Thompson (MBA 2010) sought to create a business that would help veterans receive the benefits they deserve. The result was TroopSwap, an online source for discounts and other...
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- 01 Jan 2002
- News
Marjorie M.T. Yang (MBA '76)
to try to improve the livelihood of every member of the company." When you go into a store looking for a stylish, well-made shirt, the designer brands jump out at you-names like Hugo Boss, Tommy Hilfiger, and Ralph Lauren. So do the...
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- 01 Apr 1997
- News
Manager's Notebook
customer information. But now, conveniences such as Web browsers and "smart cards" (which today are used to store electronic money in several European markets and, in the future, could record an individual's daily transaction information)...
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Judith Ross