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Show Results For
-
All HBS Web
(5,993)
- People (28)
- News (2,509)
- Research (1,625)
- Events (3)
- Multimedia (15)
- Faculty Publications (702)
- April 2018
- Article
Elite Strategies and Incremental Policy Change: The Expansion of Primary Education in India
By: Akshay Mangla
This article analyzes India’s recent enactment of universal primary education. This programmatic policy change is puzzling given the clientelistic features of Indian democracy. Drawing on interviews and official documents, I demonstrate the catalytic role of committed...
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Keywords:
Education;
Policy Change;
Policy Elites;
Institutions;
India;
Early Childhood Education;
Policy;
Education Industry;
India
Mangla, Akshay. "Elite Strategies and Incremental Policy Change: The Expansion of Primary Education in India." Governance 31, no. 2 (April 2018): 381–399.
- 29 Jul 2021
- News
Support System
for-profit B2C company that offers fair wages and provides education and retirement funds to its 7,500 registered pickers in the region. She later launched Mother’s Shea. As they have landed in retailers like Anthropologie, Credo Beauty,...
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- 01 Sep 2013
- News
Remarkable Support
Fiscal year 2013 proved to be another successful year of fundraising thanks to the generosity of more than 12,000 alumni and friends—along with the help of over 1,300 dedicated volunteers. Here are a few of the highlights from the year, which ended on June 30, 2013....
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- December 2012
- Case
Delwarca Software Remote Support Unit
By: Roy D. Shapiro and Paul E. Morrison
Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise...
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Keywords:
Service Operations;
Service Delivery;
Mathematical Methods;
Applications and Software;
Problems and Challenges;
Customer Satisfaction;
Information Technology Industry
Shapiro, Roy D., and Paul E. Morrison. "Delwarca Software Remote Support Unit." Harvard Business School Brief Case 913-541, December 2012.
- TeachingInterests
Managing Service Operations
By: Frances X. Frei
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- 17 Jul 2020
- News
Support System
mother’s B2B business, and built Eu’Genia Shea and Mother’s Shea—B2C, for-profit shea-butter brands. Akuete’s brands maintained her mother’s original mission of improving the lives of shea-nut pickers in Ghana. “My mom—on a very, very casual level—had been View Details
Keywords:
Maureen Harmon
- September 1993 (Revised January 1996)
- Case
Kumon Educational Institute USA
The vice president of operations at Kuman Educational Institute USA is faced with the pressures of transferring a successful Japanese educational service concept to the United States. Kumon, a for-profit after-school supplementary educative center, specializes in...
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Loveman, Gary W. "Kumon Educational Institute USA." Harvard Business School Case 694-032, September 1993. (Revised January 1996.)
- 01 Mar 2016
- News
Expressions of Support
put to use immediately where they are most needed, whether to support financial aid, educational innovation, global understanding, or pathbreaking research. Support for the HBS...
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- 01 Mar 2008
- News
Supporting the Troops
Kohlberg Photo Courtesy Kohlberg Foundation Iraq and Afghanistan veterans are uncertain not only about their long-term health-care benefits, but also about the education benefits that were an inducement for many to enlist. The GI Bill,...
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- 25 May 2016
- News
Supporting Critical Initiatives
Elizabeth Raun Schlesinger (MBA 2005) The School’s commitment to educating women leaders was a key reason Liz Raun Schlesinger (MBA 2005) made a 10th Reunion gift to the HBS Fund for Leadership and Innovation. The fund View Details
- Blog
The Chao Center: The Heart of HBS Executive Education
Opened in 2016, the Ruth Mulan Chu Chao Center serves as a vibrant hub of campus life for those attending HBS Executive Education programs, complementing our classroom buildings and residences. Here, executives can be welcomed to campus,...
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- 02 May 2000
- Research & Ideas
Leading Professional Service Firms
The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It provides a forum for participants...
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- Web
Services for Executive Education Participants | Baker Library | Bloomberg Center | Harvard Business School
Research & Data Services Curriculum See all... Service Audience Faculty Doctoral Students MBA Students Alumni Executive Education Staff Visiting Researchers Ask Us Ask a...
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- 23 Jan 2024
- Research & Ideas
How to Keep Employees Productive: Support Caregivers
workers; transportation subsidies might not matter to remote employees. Shrewd organizations tailor benefits to workers’ roles and demographics. An essential frontline urban worker needs different support than a remote, rural one. Audit...
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Keywords:
by Kara Baskin
- 01 May 2015
- News
Celebrating and Supporting Leadership
ask you for your support in this important work." Referring to the School's five "I's" priorities, Nohria explains how the Campaign will promote progress in each of these areas: Innovation—Redefining management View Details
Keywords:
Educational Services
- 01 Jun 2013
- News
Education Innovation
CHILDRESS (MBA 2000) Illustration by Peter Hoey Related Links 5 Bright Ideas Charter Revolution Redux Lesson Plans Minding the Gap In an article for Harvard Business Review last year, former HBS lecturer Stacey Childress (MBA 2000) offered a rather stark assessment of...
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- 03 Feb 2003
- Research & Ideas
Web Services
will be customizable anyhow." "Web services are perfectly situated to support multiple presentation layers," agreed O'Donnell. "Customers will support...
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- June 2000
- Supplement
SCORE! Educational Centers
Contains three segments. In the first segment, Alan Tripp, founder of SCORE!, discusses his experience creating and growing SCORE!. Designed to be used with the (A), (B), and (C) cases. In the second segment, Tripp and Rob Waldron, current president of SCORE! (now a...
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Keywords:
Organizational Change and Adaptation;
Entrepreneurship;
Service Industry;
Service Industry
Burton, M. Diane. "SCORE! Educational Centers." Harvard Business School Video Supplement 400-504, June 2000.
- 18 Aug 2008
- Research & Ideas
How Disruptive Innovation Changes Education
How can schools around the world educate their students better? What does the future hold? Most researchers who study these questions in the field of education peer through the lenses of sociology and public...
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- 28 Apr 2023
- Blog Post
How Employers Can Support LGBTQ+ Employees
If your company is actively asking the question “How can we best support our LGBTQ+ employees?” then you are already part of this important conversation. But it’s important to directly answer this question with concrete steps you can take...
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Keywords:
All Industries