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Show Results For
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All HBS Web
(227)
- News (83)
- Research (80)
- Events (1)
- Multimedia (11)
- Faculty Publications (27)
- 17 Apr 2019
- News
Give It to Me Straight
quadrant, where we do show our colleagues that we care about them. Because we're so concerned about their short-term feelings, we fail to challenge them directly. That's what I call ruinous empathy. The Bob story is the classic ruinous View Details
- 15 May 2020
- Research & Ideas
Find Your Pragmatic Path through Radical Uncertainty
not the same as agreeing with them or even being sympathetic. Empathy involves considering a serious question: “How can I act without increasing the uncertainty in the lives of others?” Wearing a mask won’t guarantee your safety but it...
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- 21 Mar 2017
- First Look
First Look at New Research, March 21
Transformational Customer Experiences Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or View Details
Keywords:
Sean Silverthorne
- 16 Nov 2020
- Research & Ideas
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.
urging corporate and political leaders to pay more attention to feelings and culture, I think those will now be very much on the radar screen. It’s not “touchy-feely” (a long-standing put-down) for a leader to show empathy at an...
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by Sean Silverthorne
- 25 May 2021
- Blog Post
The Surprising Power of Nostalgia at Work
social conflicts. We also observed that when people are experiencing higher levels of nostalgia, they’re more interested in working on tasks with others, and nostalgia has been shown to increase empathy for others and prosocial behavior...
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All Industries
- 10 Mar 2021
- Blog Post
COVID Killed the Traditional Workplace
ways to be more human-centric and sensitive to the needs of those around them. Linda A. Hill (@linda_a_hill) is the Wallace Brett Donham Professor of Business Administration at and chair of the school's Leadership Initiative. Rosabeth Moss Kanter: Lead with View Details
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All Industries
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
companies, on communities, and, most of all, on employees. "The initial drive was to build empathy around the decisions that are so core on a human level," Sucher says. "They wanted people to learn about that." Green...
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- 11 Feb 2021
- Blog Post
Good Leadership Is an Act of Kindness
as if little has changed. Their employees are responding to their expectations by working themselves even harder. Enough." "Thank you." Say it with sincerity and say it often. Along with empathy and emotional intelligence, kindness is one...
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All Industries
- 31 Jan 2023
- News
Female Founders' Dilemmas; UK Tech Startups
panelists said the ability to anticipate is critical, as is recognizing the need to adopt different management styles as you are scaling your company. Careful attention to hiring—and authentic empathy in letting early team members go—are...
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Margie Kelley
- Web
Meet the Team | Information Technology
producer, video editor, and project manager. She has assisted HBS faculty in the production and writing of multimedia cases and supplements including Entrepreneurship Through Acquisition: Brian’s Journey, Debbie Millman: Designing a Meaningful Life, Matt Higgins:...
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- Web
Commencement 2015 Address | About
and to have the empathy that is so vital for productive relationships. While very few of us may be able to obtain a firsthand view of life on Earth from outer space, the point remains: It’s important to change your Perspective from time...
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- 19 Aug 2022
- Blog Post
Climate Stories Episode #8: The Role of Solar and Wind Farming (and Other Tools) in the United States’ Clean Energy Future
develop 25 gigawatts of solar power by 2025. “It takes empathy to do this work, to work with different stakeholders and make sure they are heard. The work is very challenging, complicated and sometimes frustrating. But the tangible...
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- 19 Feb 2021
- News
A Playbook for Progress
the team. I do think that this notion of empathy and compassion is going to rise as a part of a new aspect of inclusive leadership, which will include cultural intelligence, the CQ. You will absolutely have to understand more about...
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- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
create a unique teaching atmosphere. Throughout Teaching by Heart, DeLong discusses why empathy and authenticity matter. When teachers embrace this mindset, students have the opportunity to have a unique learning experience. Teachers and...
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- 18 Oct 2011
- First Look
First Look: October 18
attempt to answer the latter question by attempting to institutionalize empathy as part of its delivery of care. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/612031-PDF-ENG China or the World? A Financial Reporting Strategy...
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Sean Silverthorne
- 15 Nov 2011
- First Look
First Look: November 15
institutionalize empathy as part of its delivery of care. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/611015-PDF-ENG GoodGuide George Serafeim, Robert G. Eccles, and Tiffany A. ClayHarvard Business School Case 112-031...
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Sean Silverthorne
- 22 Sep 2017
- News
The Epicenter of Miami’s Vice
times. And I was even ready several times. I told my brother, these are my GPS coordinates, I'm getting a rental car, and then, finally, I met him. He wanted to meet me at a cockfight in the Everglades. They wanted to see how strong I was to do this. So I really had to...
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- 11 Sep 2012
- First Look
First Look: September 11
decreases the compassion that individuals express to others in need, that this effect is mediated by dampened feelings of empathy and heightened perceptions of unprofessionalism, and that it is circumscribed to bad news that has economic...
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Sean Silverthorne
- 07 Sep 2021
- News
Immelt in the Hot Seat: Episode 2
scar tissue. And I wondered first, what that looked like to you and how you noticed it. And then a little bit about why you think empathy, that characteristic, is so important for leaders. JI: I think empathy is being really able to see...
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- 12 Apr 2023
- News
Step Change
human aspect of how work gets done is more than clinical. When asked, anyone who has worked closely with Enan mentions her strong sense of empathy and skills as a communicator and connector. When James Harmon, chairman of the...
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Julia Hanna;
entrepreneurship;
women;
venture capital;
Egypt;
developing economies;
Finance