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- Faculty Publications (2,381)
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All HBS Web
(10,293)
- Faculty Publications (2,381)
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Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
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Performance Pricing and Business Strategy
- Forthcoming
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Political Elite Cues and Attitude Formation in Post-Conflict Contexts
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Product Policy and Pricing
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Public Policy and Markets
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Renovating Democratic Capitalism
This in-process work focuses on how best to address the declining public trust and confidence in democratic capitalism, which many citizens consider to be a cornerstone of our national ideology and identity? While the answer to this question is not entirely clear, I... View Details
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How can actors – be they individuals or organizations – diverge from deeply-seated norms and develop new ones, when their beliefs and actions are shaped by these very norms? This question lies at the heart of Professor Battilana’s research. To address it, she... View Details
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Eddie Riedl's research focuses on two primary topics: fair value accounting, and international accounting settings.
Regarding fair value accounting, his research examines both the critical reporting choices that managers make, as well as... View Details
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There has been tremendous change in the workplace — ubiquitous technology, 24/7 globalization, hyper-efficiency and now significant changes in work location. Professor Perlow’s research focuses on the implications for the ways we work and live, and what we can do to... View Details
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Resource-Based Entrepreneurship
- Forthcoming
- Article