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Show Results For
-
All HBS Web
(11,075)
- People (41)
- News (3,259)
- Research (5,033)
- Events (53)
- Multimedia (125)
- Faculty Publications (3,300)
- 2021
- Book
The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World
Society and democracy are ever threatened by the fall of fact. Rigorous analysis of facts, the hard boundary between truth and opinion, and fidelity to reputable sources of factual information are all in alarming decline. A 2018 report published by the RAND Corporation...
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Hoffman, Andrew J. The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World. Stanford University Press, 2021. (Winner of the 2022 Responsible Research in Business Management Award.)
- 31 Jan 2022
- News
Michael Trejo Brings Business Back to the Valley of the Sun
bring back to my community,” he explained to the magazine. “It was time to come home.” Trejo is now president and CEO of Standard Printing Company, a commercial trade printer located in an industrial Hispanic neighborhood View Details
- 2020
- Working Paper
Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 6 The Value Structure of Technologies, Part 1: Mapping Functional Relationships
Organizations are formed in a free economy because an individual or group perceives value in carrying out a technical recipe that is beyond the capacity of a single person. Technology specifies what must be done, what resources must be assembled, what actions taken in...
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Baldwin, Carliss Y. "Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 6 The Value Structure of Technologies, Part 1: Mapping Functional Relationships." Harvard Business School Working Paper, No. 21-039, September 2020.
- 21 Aug 2000
- Lessons from the Classroom
Under the Magnifying Glass: The Benefits of Being a Case Study
What is it really like to be the subject of a case study? According to top executives of four Latin American enterprises that have been held under the magnifying glass, the case study process can hasten a...
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Keywords:
by Martha Lagace
- December 2018 (Revised October 2020)
- Case
Shiseido: Reinvesting in Brand
By: Jill Avery and Nobuo Sato
Shiseido was in the midst of a six year corporate turnaround, trying to reverse the effects of decades of under-investment in R&D and marketing which had led to a cycle of declining customer support and brand value. Would the CEO’s VISION 2020 plan, centered on four...
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Keywords:
Brand Management;
Brand Value;
Turnaround;
Brand Portfolio;
Brand Communication;
Global Brands;
Digital Marketing;
Return On Investment;
Marketing ROI;
Internet Marketing;
Marketing;
Marketing Strategy;
Brands and Branding;
Value;
Growth and Development Strategy;
Investment Return;
Consumer Behavior;
Beauty and Cosmetics Industry;
Consumer Products Industry;
Japan;
Asia
Avery, Jill, and Nobuo Sato. "Shiseido: Reinvesting in Brand." Harvard Business School Case 519-026, December 2018. (Revised October 2020.)
- 01 Jun 2005
- News
School’s Entrepreneurial Spirit Runs Deep
the form of hugely successful companies like Staples and Orbital Sciences) and indirectly (for example, through the venture capital industry). “These stories are about restless academics who can’t quite stay...
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- March 2017 (Revised April 2021)
- Module Note
Responsibilities to Society
By: Nien-hê Hsieh
This module note for students outlines an approach to help managers deliver on their responsibilities in relation to society. The approach frames these responsibilities in terms of potential harms to third parties beyond investors, customers, and employees. The...
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Keywords:
Corporate Political Activity;
Corporate Social Responsibility;
Human Rights;
Role Of Business In Society;
Corporate Social Responsibility and Impact;
Ethics;
Business and Community Relations;
Rights;
Society
Hsieh, Nien-hê. "Responsibilities to Society." Harvard Business School Module Note 317-065, March 2017. (Revised April 2021.)
- 2022
- Working Paper
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service...
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Keywords:
Anxiety;
Self-service;
Empirical Operations;
Behavioral Operations;
Customers;
Emotions;
Service Delivery;
Interpersonal Communication;
Customer Satisfaction;
Trust
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Harvard Business School Working Paper, No. 19-089, February 2019. (Revised November 2023.)
- 24 Jul 2000
- Research & Ideas
Something Ventured, Something Gained: A European View of Venture Capital
Venture capital is a tale of two continents, HBS professor Josh Lerner (coauthor of the book The Venture Capital Cycle) explained in his opening remarks at a Global Alumni Conference panel titled...
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Harvard Business School Online: Leading with Finance
Leading with Finance is a flexible, 6-week, highly-interactive online course which is designed to provide participants with a thorough understanding of the principles of finance – a toolkit for making smart financial decisions and the confidence to clearly... View Details
- June 1994
- Background Note
The Development and Strategic Use of Organizational Capabilities: Business Policy Seminar Outline and Reading List
By: Clayton M. Christensen
Christensen, Clayton M. "The Development and Strategic Use of Organizational Capabilities: Business Policy Seminar Outline and Reading List." Harvard Business School Background Note 394-235, June 1994.
- November 2012 (Revised August 2013)
- Case
A Politician in a Leather Suit and the Paradox of Japanese Capitalism
By: Karthik Ramanna and Matthew Shaffer
Two lost decades later, capitalism in Japan embodies peculiar contradictions—preserving wealth and social stability in the face of declining economic power. Scant transparency in Japanese corporate practices plays an important role in this phenomenon. Sometimes...
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Keywords:
Crime and Corruption;
Economic Systems;
Economic Slowdown and Stagnation;
Fairness;
Values and Beliefs;
Corporate Accountability;
Corporate Governance;
Civil Society or Community;
Japan;
Tokyo
Ramanna, Karthik, and Matthew Shaffer. "A Politician in a Leather Suit and the Paradox of Japanese Capitalism." Harvard Business School Case 113-026, November 2012. (Revised August 2013.)
- Web
Attract additional Black talent to all parts of the HBS community. - Advancing Racial Equity
communities of color prior to enrolling at HBS. The Recognizing Individuals Seeking Equity (RISE) Fellowships—each totaling $20K over two years—will be awarded on top of...
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- 2009
- Working Paper
Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy
When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details
Keywords:
Decision Making;
Cross-Cultural and Cross-Border Issues;
Corporate Governance;
Negotiation Process;
Organizational Culture;
Business and Government Relations
Sebenius, James K. "Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy." Harvard Business School Working Paper, No. 10-050, December 2009.
- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
Business executives regularly use sly tactics to get a better deal during negotiations—often making statements that are technically true, but are purposely skewed to mislead the other side. It’s a distinct form View Details
Keywords:
by Dina Gerdeman
- 24 Apr 2014
- News
Committed to a goal of 'zero harm' in the mining industry
As chief executive of Anglo American, one of the world’s largest mining companies, Cynthia Carroll (MBA 1989) worked to improve safety. True to her word, Anglo American’s mine fatalities decreased by nearly...
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- 2011
- White Paper
Brands Are People Too! Harnessing the Power of Brand Warmth and Competence
By: Chris Malone, Jill Avery and S. T. Fiske
Research in customer behavior has revealed that the way humans respond to brands is simply an extension of the way they instinctively perceive, judge, and behave towards one another. Understanding how consumers judge brands using social processes akin to those used in...
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Keywords:
Brands;
Brand Management;
Customer Relationship Management;
CRM;
Brand Positioning;
Brand Equity;
Customers;
Customer Focus and Relationships;
Customer Satisfaction;
Brands and Branding;
Marketing;
Marketing Communications;
Marketing Strategy;
Consumer Products Industry
Malone, Chris, Jill Avery, and S. T. Fiske. "Brands Are People Too! Harnessing the Power of Brand Warmth and Competence." White Paper Series, Relational Capital Group, Newtowne Square, PA, 2011.
- September 2013 (Revised June 2017)
- Case
IBM and the Reinvention of High School (A): Proving the P-TECH Concept
By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
IBM's Corporate Citizenship office created a social and organizational innovation in public education through a business-school partnership. IBM's Stanley Litow was the key architect in designing Pathways in Technology Early College High School, known as P-TECH. The...
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Keywords:
Innovation;
Partnerships;
Leadership;
Partners and Partnerships;
Education;
Business and Community Relations;
Change;
Innovation and Invention;
Education Industry
Kanter, Rosabeth Moss, and Ai-Ling Jamila Malone. "IBM and the Reinvention of High School (A): Proving the P-TECH Concept." Harvard Business School Case 314-049, September 2013. (Revised June 2017.)