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Show Results For
-
All HBS Web
(11,115)
- People (41)
- News (3,285)
- Research (5,043)
- Events (53)
- Multimedia (125)
- Faculty Publications (3,307)
- 2021
- Book
The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World
Society and democracy are ever threatened by the fall of fact. Rigorous analysis of facts, the hard boundary between truth and opinion, and fidelity to reputable sources of factual information are all in alarming decline. A 2018 report published by the RAND Corporation...
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Hoffman, Andrew J. The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World. Stanford University Press, 2021. (Winner of the 2022 Responsible Research in Business Management Award.)
- 24 Apr 2014
- News
Committed to a goal of 'zero harm' in the mining industry
As chief executive of Anglo American, one of the world’s largest mining companies, Cynthia Carroll (MBA 1989) worked to improve safety. True to her word, Anglo American’s mine fatalities decreased by nearly...
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- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
Business executives regularly use sly tactics to get a better deal during negotiations—often making statements that are technically true, but are purposely skewed to mislead the other side. It’s a distinct form View Details
Keywords:
by Dina Gerdeman
- 27 Mar 2019
- News
German Family to Give $11M After Learning Extent of Nazi Past
support of Adolf Hitler,” the family-run company’s previous heads, Albert Reimann Sr. and Albert Reimann Jr., “used Russian civilians and French POWs as forced laborers,” according to an Associated Press report. Today, JAB Holding is one...
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- 2009
- Working Paper
Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy
When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details
Keywords:
Decision Making;
Cross-Cultural and Cross-Border Issues;
Corporate Governance;
Negotiation Process;
Organizational Culture;
Business and Government Relations
Sebenius, James K. "Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy." Harvard Business School Working Paper, No. 10-050, December 2009.
- 2011
- White Paper
Brands Are People Too! Harnessing the Power of Brand Warmth and Competence
By: Chris Malone, Jill Avery and S. T. Fiske
Research in customer behavior has revealed that the way humans respond to brands is simply an extension of the way they instinctively perceive, judge, and behave towards one another. Understanding how consumers judge brands using social processes akin to those used in...
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Keywords:
Brands;
Brand Management;
Customer Relationship Management;
CRM;
Brand Positioning;
Brand Equity;
Customers;
Customer Focus and Relationships;
Customer Satisfaction;
Brands and Branding;
Marketing;
Marketing Communications;
Marketing Strategy;
Consumer Products Industry
Malone, Chris, Jill Avery, and S. T. Fiske. "Brands Are People Too! Harnessing the Power of Brand Warmth and Competence." White Paper Series, Relational Capital Group, Newtowne Square, PA, 2011.
- 2000
- Article
Georgia Regional Transportation Authority: A Case Study of an Innovative Regional Planning Institution
By: Brian Trelstad
The Georgia Regional Transportation Authority (GRTA), a new regional planning institution, is a governor-appointed body of 15 regional leaders with broad authority over land use and transportation planning throughout the state. Created in the summer of 1999, GRTA...
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Trelstad, Brian. "Georgia Regional Transportation Authority: A Case Study of an Innovative Regional Planning Institution." Berkeley Planning Journal 14 (2000): 23–45.
- 2022
- Working Paper
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service...
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Keywords:
Anxiety;
Self-service;
Empirical Operations;
Behavioral Operations;
Customers;
Emotions;
Service Delivery;
Interpersonal Communication;
Customer Satisfaction;
Trust
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Harvard Business School Working Paper, No. 19-089, February 2019. (Revised November 2023.)
- 08 Nov 2021
Military Student Panel followed by Breakout Rooms by Branch of Service
Join a panel of current HBS students from the Military to hear how they have advanced their skills to enter a variety of industries and even to start their own companies. MBA Admissions and the HBS Armed...
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- 24 Jul 2000
- Research & Ideas
Something Ventured, Something Gained: A European View of Venture Capital
Venture capital is a tale of two continents, HBS professor Josh Lerner (coauthor of the book The Venture Capital Cycle) explained in his opening remarks at a Global Alumni Conference panel titled...
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- Web
Tools of the Trade | Social Enterprise | Harvard Business School
Tools of the Trade As executive director of Boston Collegiate Charter School (BCCS), Shannah Varón (MBA 2009) uses her MBA skillset “all day, every day,” whether the task at hand involves structuring a...
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- 2011
- Chapter
The World Bank and Democratic Accountability: The Role of Civil Society
By: Alnoor Ebrahim and Steve Herz
- 2009
- Working Paper
Opening Up or Shutting Down? The Effects of Multiple Identities on Problem Solving
Across three studies, I investigate the distinct effects of multiple identity conflict and enhancement within people on two crucial aspects of resolving problems with others: integrative behavior and openness. The results of two studies support the hypotheses that...
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- Web
Aaron Sabin (MS/MBA 2023): Engineering a Climate Change Solution by Cutting the Cost of Carbon Capture - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st...
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- 07 Aug 2015
- Research & Ideas
Obama’s Clean Power Plan: Can Nuclear Power Beat the Global Threat of Coal?
offers incentives - in the form of credits or allowances - for states that either meet their goals early or exceed the reduction requirements. Nuclear power plays a role in the Clean Power Plan, along with...
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- March 2017 (Revised April 2021)
- Module Note
Responsibilities to Society
By: Nien-hê Hsieh
This module note for students outlines an approach to help managers deliver on their responsibilities in relation to society. The approach frames these responsibilities in terms of potential harms to third parties beyond investors, customers, and employees. The...
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Keywords:
Corporate Political Activity;
Corporate Social Responsibility;
Human Rights;
Role Of Business In Society;
Corporate Social Responsibility and Impact;
Ethics;
Business and Community Relations;
Rights;
Society
Hsieh, Nien-hê. "Responsibilities to Society." Harvard Business School Module Note 317-065, March 2017. (Revised April 2021.)
- 01 Aug 1998
- News
Year-End Roundup: Dean's Award, Other Honors Conferred as Class of '98 Graduates
Tiller. The three were cited for their role in forming and leading the Harbus Foundation, a grant-making organization established under the auspices of the Harbus News Corporation to support local View Details