Show Results For
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All HBS Web
(1,031)
- Faculty Publications (385)
Show Results For
-
All HBS Web
(1,031)
- Faculty Publications (385)
France →
- May 1988 (Revised September 1988)
- Case
French Telecommunications in the 1980s (A)
- April 1988 (Revised May 1992)
- Case
Gaz de France
- May 1986 (Revised October 1993)
- Case
Moet-Hennessy Group
- November 1984 (Revised March 1985)
- Case
Restructuring European Petrochemicals: French Companies and the French Government
- March 1983 (Revised February 1985)
- Teaching Note
Ideal Standard France: Pat Paterson, Teaching Note
- March 1983 (Revised January 1984)
- Case
Merloni Group
- Teaching Interest
Field Immersion Experiences in Leadership Development
- Research Summary
How to Manage Customers for Increased Profits and Customer Satisfaction
- Research Summary
Individual Effectiveness
- Teaching Interest
Leading Difference
Leading Difference fundamentally challenges our view of the type of leadership that is needed in a world that is increasingly divided and in organizations that are increasingly diverse. Inclusion, in such a world, is an organizational advantage that is fundamental... View Details
- Research Summary
Managing Customer Information
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Research Summary
Managing Service Operations Course Development
- Research Summary
Managing the Operating Role of Customers
- Research Summary
Organizational Effectiveness
- Research Summary
Overview
- Research Summary
Service Excellence by Design
- Teaching Interest
Strategy
The objective of this course is to help students develop the skills for formulating strategy. It provides an understanding of:
- A firm's operative environment and how to sustain competitive advantage.
- How to generate superior... View Details