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Show Results For
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All HBS Web
(999)
- People (2)
- News (281)
- Research (607)
- Events (2)
- Multimedia (34)
- Faculty Publications (522)
- 03 Oct 2023
- News
10 Pitfalls That Destroy Organizational Trust
Samuel M. Vauclain
States and its World War I allies, including Russia, France and Britain. Combining his vision for Baldwin with his support of post-war rehabilitation in Europe, Vauclain expanded Baldwin into 12 countries, allowing it to become one of the...
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Keywords:
Transportation
- 30 Oct 2023
- News
Frei And Morriss On How To Move Fast And Drive Big Change
- 24 Oct 2023
- News
10 Beliefs That Get in the Way of Organizational Change
- 17 Oct 2023
- News
10 Emotions That Are Undervalued in the Workplace
- 03 Oct 2019
- News
Driven
- 02 Jun 2020
- News
Risking Authenticity in the Digital Age
- 05 Jun 2020
- News
FT business books: April to June edition
- 19 Oct 2023
- News
Storytelling That Drives Bold Change
- 09 Oct 2023
- News
Accelerating Excellence With Trust
- 01 Jun 2016
- News
Faculty Q&A: That’s Classic
Lead to Rome, a one-off elective course team-taught by HBS professor Frances Frei (left) and Harvard history and classics professor Emma Dench (right), juxtaposed ancient texts by Julius Caesar, Seneca, Tacitus, and others with...
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Julia Hanna
- 01 Jun 2011
- News
Faculty Think Tank
(director, MBA Student and Academic Services), and Clayton Rose. Felix Oberholzer-Gee has his back to the camera, and Youngme Moon, chair of the MBA Program, is connected via speaker phone. Not present are Frances Frei (head of the design...
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FIELD program
- Research Summary
Women's Leadership
By: Frances X. Frei
This research studies how orgnaizations can more effectively create the conditions for women to thrive in equal proportion to men.
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- Research Summary
Managing the Operating Role of Customers
By: Frances X. Frei
Customers in operating roles introduce considerable variability into the production environment including differences in the demands they impose on the environment and the unpredictability of those demands. When customers are the source of production variability, the...
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- March 2008
- Exercise
Exercise: Challenging Operational Assumptions
By: Frances X. Frei
This exercise provides students with an opportunity to thoroughly test an operating assumption. Students state an assumption as a testable hypothesis, collect and analyze relevant data, and communicate the results. At HBS, it is incorporated in a second-year elective...
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Keywords:
Customers;
Employees;
Knowledge Acquisition;
Knowledge Use and Leverage;
Service Operations;
Performance Improvement
Frei, Frances X. "Exercise: Challenging Operational Assumptions." Harvard Business School Exercise 608-128, March 2008.
- April 2008
- Exercise
Exercise: Customer-Operator Letter Writing
By: Frances X. Frei
The exercise involves having students write letters to an organization of their choice describing their operating experience at a detailed level. The companies' responses are paired with the students' letters and the entire collection is made available to the class....
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Keywords:
Customer Relationship Management;
Customer Satisfaction;
Customer Value and Value Chain;
Knowledge Sharing;
Knowledge Use and Leverage;
Performance Improvement
Frei, Frances X. "Exercise: Customer-Operator Letter Writing." Harvard Business School Exercise 608-126, April 2008.