Filter Results
:
(999)
Show Results For
-
All HBS Web
(999)
- People (2)
- News (281)
- Research (607)
- Events (2)
- Multimedia (34)
- Faculty Publications (522)
Show Results For
-
All HBS Web
(999)
- People (2)
- News (281)
- Research (607)
- Events (2)
- Multimedia (34)
- Faculty Publications (522)
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
matters at hand, and demonstrating their willingness to listen. Leadership experts Frances Frei, the UPS Foundation Professor of Service Management at HBS, and Anne Morriss note that trust has three factors: authenticity, logic, and...
View Details
- August 1992 (Revised June 1993)
- Case
Euro Disney: The First 100 Days
By: Gary W. Loveman and Leonard A. Schlesinger
The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment. The formula has proven successful in Japan, as well as the United States. With the controversial opening of...
View Details
Keywords:
Multinational Firms and Management;
Service Operations;
Service Delivery;
Corporate Strategy;
Customer Focus and Relationships;
Service Industry;
Entertainment and Recreation Industry;
Japan;
France;
United States
Loveman, Gary W., and Leonard A. Schlesinger. "Euro Disney: The First 100 Days." Harvard Business School Case 693-013, August 1992. (Revised June 1993.)
- 06 Jun 2008
- What Do You Think?
Why Don’t Managers Think Deeply?
(deep thinking) needs to be learned." This raises the question of whether it can be taught. Frances Pratt comments, "To get deep we must be deep." The issue is complicated by uncertainties about just what "deep...
View Details
Keywords:
by Jim Heskett
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
Africa, Italy, France U.K., Germany, South Korea, Canada, China, U.S., Japan, and India) which were all in the midst of battling the novel coronavirus’s surge across the globe, to understand how consumers are responding to brand’s...
View Details
Keywords:
by Jill Avery and Richard Edelman
- 05 Nov 2021
- Op-Ed
Is the Business World Finally Ready for the Wisdom of Shibusawa?
Eiichi Shibusawa continues to gain influence in Japan—even though he died almost a century ago. Japan’s government announced earlier this year that the 19th century business leader would be the face on 10,000 yen ($90) bank notes—the highest value denomination in...
View Details
- Web
Organizational Behavior Awards & Honors - Faculty & Research
Technology Management. 2009 Julie Battilana: Selected by the French-American Foundation as one of 20 participants (10 French and 10 American) in the 2009 Young Leader program. The French-American Foundation is the principal non-governmental organization linking View Details
- September 2021 (Revised December 2023)
- Case
On the Bubble: Startup Bootstrapping
By: Jeffrey J. Bussgang, Tom Quinn and Annelena Lobb
Bubble was a software company in the low-code/no-code market, making tools that allowed users without traditional programming backgrounds or technical skills to build software. The case covers cofounder Joshua Haas’s engineering background, as he experienced a high...
View Details
Keywords:
Business Startups;
Business Growth and Maturation;
Business Model;
Business Plan;
Disruption;
Transformation;
Trends;
Customer Focus and Relationships;
Customer Relationship Management;
Cost vs Benefits;
Decisions;
Entrepreneurship;
Venture Capital;
Equity;
Executive Compensation;
Recruitment;
Selection and Staffing;
Disruptive Innovation;
Technological Innovation;
Job Interviews;
Growth and Development Strategy;
Ownership Stake;
Opportunities;
Applications and Software;
Technology Adoption;
Technology Industry;
Web Services Industry;
New York (city, NY);
California;
France
Bussgang, Jeffrey J., Tom Quinn, and Annelena Lobb. "On the Bubble: Startup Bootstrapping." Harvard Business School Case 822-033, September 2021. (Revised December 2023.)
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
By Rick Zedník (MBA 2002) “Good morning,” our professor, Frances Frei, greeted us at 8:40 a.m. on September 12, 2001. Slowly pacing at the front of the lecture hall, lip quivering, she followed those two words with twenty seconds of...
View Details
- 17 Apr 2015
- News
A Driving Force for a Sustainable World
Fabienne Herlaut (MBA 1984) has strived for sustainability in the greater world and in her own life. The founder and managing partner of Ecomobilité Ventures, a 25 million multi-corporate venture fund based in France and committed to...
View Details
- 01 Sep 2007
- News
Former French Finance Minister Joins HBS Faculty
Thierry Breton, former French finance minister, has joined the HBS faculty as a senior lecturer and will teach the first-year Leadership and Corporate Accountability course this fall. Breton is well-known in France as former chairman of...
View Details
- 01 Dec 2016
- News
Vive la Madeleine!
usual domain. A couple of months earlier, in February 2014, Viana had read an article in the newspaper Le Parisien about Biscuiterie Jeannette, a company founded in Caen in 1850 and known across France for its madeleines—the shell-shaped...
View Details
- 04 May 2015
- News
Alumni in Paris Connect Around a ‘Vision’ for the New HBS
Alumni young and old gathered in Paris on May 4 to celebrate and socialize. Alumni and friends of Harvard Business School from across France gathered in Paris on May 4, 2015 to celebrate and connect with each other as the School hosted “A...
View Details
- 07 Mar 2017
- News
From Harvard to INSEAD: Change Management in a Disruptive World
dean of INSEAD: “It actually started five or six years after my return to France, in 1956/1957. Professor Georges Doriot, a French-born American WWI-veteran and one of the star professors at Harvard back then, and who wanted to create in View Details
Keywords:
Educational Services
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services customers...
View Details
- 01 Mar 2015
- News
Feedback
for a while, but I was blown away. Just what I need: another must-read magazine in my life. God only knows where I ever found time to hold a job. —Perry Miles (MBA 1972) via alumni.hbs.edu Frozen Assets Re: French revolution Great initiative. We live in View Details
- 01 Sep 2009
- News
Home from the Sea
France and is dominated by French sailors — is like no other event on this earth. In an age of celebrity “heroes” and “reality” TV shows, Wilson and his fellow Vendée participants (this year including two women) engage in a competition as...
View Details
- 22 Nov 2022
- News
Alumni Summit Explores Leadership for a Sustainable Future
Clubs News Clubs News The HBS Club of France hosted 250 alumni and guests at the Institut de France for the HBS European Alumni Summit, held October 21–23. The conference, titled Re.Invent: Leadership for...
View Details
Keywords:
Margie Kelley
- 02 May 2016
- Research & Ideas
Why People Don’t Vote--and How a Good Ground Game Helps
argument that if you want to motivate immigrants you need a more targeted campaign—that’s often the way it’s done in the United States for example with Latinos, but in France it’s not possible to do this,” explains Pons. “It would reflect...
View Details
- 21 Feb 2019
- Research & Ideas
Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)
and entirely done by the state, in the US (as well as France and a few other countries) it remains the responsibility of citizens. While the process has recently been simplified, my research and others' suggests that remaining...
View Details
Keywords:
by Sean Silverthorne
- 19 Oct 2023
- News