Show Results For
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All HBS Web
(3,679)
- Faculty Publications (733)
Show Results For
-
All HBS Web
(3,679)
- Faculty Publications (733)
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Teaching Interest
Marketing Strategies for Profitable Growth—China
- Forthcoming
- Article
No Line Left Behind: Assortative Matching Inside the Firm
- Teaching Interest
Overview
He also coordinates and teaches the Doctoral Seminar in Technology and Operations Management to help... View Details
- Teaching Interest
Overview
Students are required to prepare a business plan, which employs the framework of this course, to explore an entrepreneurial opportunity in health care, and to evaluate their classmates' plans.
Career Focus
For... View Details
- Research Summary
Overview
- Research Summary
Overview
- Research Summary
Overview
He decomposes the electoral cycle into four essential steps: the factors affecting voter... View Details
- Research Summary
Research Summary
There has been tremendous change in the workplace — ubiquitous technology, 24/7 globalization, hyper-efficiency and now significant changes in work location. Professor Perlow’s research focuses on the implications for the ways we work and live, and what we can do to... View Details
- Teaching Interest
Social Entrepreneurship and Innovation
- Research Summary
The Architecture of the Integrated Organization
- Research Summary
Trust
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
- Research Summary
Workforce Change
This research encompasses layoffs, furloughs and restructuring, global practices that affect millions of employees and thousands of companies every year. In this work I aim to replace bad practice that damages trust with good (or at least better) practice through... View Details
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