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Show Results For
-
All HBS Web
(5,242)
- People (68)
- News (1,334)
- Research (2,720)
- Events (14)
- Multimedia (57)
- Faculty Publications (1,601)
- 23 Feb 2015
- Video
LGBT Student Association
- Research Summary
Secrets of Succession (Financial Times, December 6, 2002, with Nicholas Carr)
By: Rakesh Khurana
Boards often choose a new chief executive in response to outside pressures, skewed perceptions and simple convenience. In this extended essay, we argue for a return to objectivity and rigour in the selection process.
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- February 1995 (Revised June 1999)
- Case
Chemical Bank: Implementing the Balanced Scorecard
By: Robert S. Kaplan and Norman Klein
The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups....
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Keywords:
Balanced Scorecard;
Adoption;
Growth and Development Strategy;
Communication Strategy;
Customer Relationship Management;
Management Systems;
Performance Evaluation;
Banks and Banking;
Measurement and Metrics;
Banking Industry
Kaplan, Robert S., and Norman Klein. "Chemical Bank: Implementing the Balanced Scorecard." Harvard Business School Case 195-210, February 1995. (Revised June 1999.)
- 2019
- Working Paper
Managing Churn to Maximize Profits
By: Aurelie Lemmens and Sunil Gupta
Customer defection threatens many industries, prompting companies to deploy targeted, proactive customer retention programs and offers. A conventional approach has been to target customers either based on their predicted churn probability, or their responsiveness to a...
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Keywords:
Churn Management;
Defection Prediction;
Loss Function;
Stochastic Gradient Boosting;
Customer Relationship Management;
Consumer Behavior;
Profit
Lemmens, Aurelie, and Sunil Gupta. "Managing Churn to Maximize Profits." Harvard Business School Working Paper, No. 14-020, September 2013. (Revised December 2019. Forthcoming at Marketing Science.)
- 18 Feb 2014
- News
A Better Path to Corporate Tax Reform
- August 2010 (Revised October 2010)
- Case
Patagonia
By: Ramon Casadesus-Masanell, Hyunjin Kim and Forest L. Reinhardt
Patagonia was deeply committed to the environment. This commitment, at times, conflicted with the company's goal to create the most innovative products in its industry. Patagonia's founder and executives welcomed imitation of both its environmental commitment and its...
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Keywords:
Business History;
Environmental Sustainability;
Business Model;
Business Strategy;
Expansion;
Consumer Products Industry
Casadesus-Masanell, Ramon, Hyunjin Kim, and Forest L. Reinhardt. "Patagonia." Harvard Business School Case 711-020, August 2010. (Revised October 2010.)
- 11 May 2018
- Video
Latam Club
- Article
Optimizing Organic Waste to Energy Operations
By: Baris Ata, Deishin Lee and Mustafa H. Tongarlak
A waste-to-energy firm that recycles organic waste with energy recovery performs two environmentally beneficial functions: it diverts waste from landfill and it produces renewable energy. At the same time, the waste-to-energy firm serves and collects revenue from two...
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Keywords:
Business Ventures;
Energy Generation;
Renewable Energy;
Revenue;
Customers;
Strategy;
Corporate Governance;
Wastes and Waste Processing;
Environmental Sustainability;
Governing Rules, Regulations, and Reforms;
Cost Management;
Urban Scope
Ata, Baris, Deishin Lee, and Mustafa H. Tongarlak. "Optimizing Organic Waste to Energy Operations." Manufacturing & Service Operations Management 14, no. 2 (Spring 2012): 231–244.
- 23 Jun 2015
- Video
General Management Club
- 11 May 2018
- Video
Entertainment & Media Club
- 23 Jun 2015
- Video
Entertainment & Media Club
- March 1988
- Case
Richardson-Vicks--1985 (B)
Considers takeover defenses erected by Richardson-Vicks. The objective is to determine whether these defenses can by breached by a determined suitor, like Unilever.
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Rock, Kevin F. "Richardson-Vicks--1985 (B)." Harvard Business School Case 288-049, March 1988.
- 23 Aug 2017
- Video
Leadership & Human Capital Club
- 12 PM – 1:15 PM EST, 14 Feb 2024
- Webinars: Career
Career Check-Up
You give your automobile regular maintenance check-ups. Why not do the same with your career? Too often, days lead to months and years without reflecting on what is working in your career and what isnt. Using a very simple framework, this program will leave you with an...
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- September 2020 (Revised July 2021)
- Case
Moderna (A)
By: Marco Iansiti, Karim R. Lakhani, Hannah Mayer and Kerry Herman
In summer 2020, Stephane Bancel, CEO of biotech firm Moderna, faces several challenges as his company races to develop a vaccine for COVID-19. The case explores how a company builds a digital organization, and leverages artificial intelligence and other digital...
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Keywords:
COVID-19;
Vaccine;
Digital Organizations;
Organizational Structure;
Operations;
Management;
Health Pandemics;
Research and Development;
Goals and Objectives
Iansiti, Marco, Karim R. Lakhani, Hannah Mayer, and Kerry Herman. "Moderna (A)." Harvard Business School Case 621-032, September 2020. (Revised July 2021.)
- 11 Jul 2019
- Blog Post
Meet the MBA Class of 2020
Michael Macfarlane “I WANT TO WORK ON BUSINESS DEVELOPMENT AND STRATEGY TO SCALE THE BEST IDEAS AS RAPIDLY AND EFFECTIVELY AS POSSIBLE.” HOME REGION Vancouver, Canada UNDERGRAD EDUCATION Middlebury College,...
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Edward H. Chang
Edward Chang (he/him/his) is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. He teaches Inclusion in the MBA required curriculum and Negotiations in the MBA elective curriculum.
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- 03 Nov 2015
- News
How to not get sidetracked
- 11 May 2018
- Video
Retail & Luxury Goods Club
- 11 May 2018
- Video