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- Faculty Publications (28)
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- All HBS Web (505)
- Faculty Publications (28)
- February 2011 (Revised November 2012)
- Case
Product Development at OPOWER
By: Thomas Eisenmann and Rob Go
OPOWER, a software startup that helps utilities engage their customers in ways that reduce energy consumption, is scaling rapidly. The company's new head of product management has designed a system to address a point of constant tension: whether to build custom...
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Keywords:
Business Startups;
Customer Relationship Management;
Entrepreneurship;
Growth Management;
Product Development;
Sales;
Customization and Personalization;
Energy Conservation;
Environmental Sustainability;
Information Technology Industry;
Utilities Industry
Eisenmann, Thomas, and Rob Go. "Product Development at OPOWER." Harvard Business School Case 811-075, February 2011. (Revised November 2012.)
- February 2015
- Case
BlackRock: Diversity as a Driver for Success
By: Boris Groysberg and Katherine Connolly
In July 2014, the Global Executive Committee (GEC) for BlackRock, the world's largest asset manager, held a two-day offsite to discuss the state of talent within the firm. A year prior, in 2013, Chairman and CEO Laurence (Larry) Fink had asked Global Head of HR Jeff...
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Keywords:
Women And Leadership;
Diversity;
General Management;
Leadership;
Change Management;
Human Capital;
Leading Change;
Management Practices and Processes;
Organizational Culture;
Financial Services Industry;
United States
Groysberg, Boris, and Katherine Connolly. "BlackRock: Diversity as a Driver for Success." Harvard Business School Case 415-047, February 2015.
- August 2022
- Case
In-Q-Tel: Innovation On A Mission
By: Joshua Lev Krieger and Josh Lerner
In 2022, the leaders of In-Q-Tel (IQT) considered what was next for the unique mission-driven organization. Since 1999, IQT had one mission: to be the most sophisticated source of strategic technical knowledge and capabilities to the U.S. government and its allies. IQT...
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Keywords:
Mission and Purpose;
National Security;
Technological Innovation;
Research;
Geopolitical Units;
Risk Management;
Recruitment;
Growth and Development Strategy;
Venture Capital;
Knowledge Management;
Information Industry;
Banking Industry
Krieger, Joshua Lev, and Josh Lerner. "In-Q-Tel: Innovation On A Mission." Harvard Business School Case 823-031, August 2022.
- Web
Introducing LivelyHood, A Volunteer Nonprofit Founded in Response to COVID-19 - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year...
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- September 2010 (Revised January 2012)
- Case
BP's Macondo: Spill and Response
By: Julio J. Rotemberg
This case starts by reporting various factors that may have contributed to the massive Macondo oil spill, noting that BP, its partners and the government all made decisions that helped cause the accident. It then discusses the response to this spill by BP and the...
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Keywords:
Safety;
Metals and Minerals;
Crisis Management;
Infrastructure;
Trade;
Pollutants;
Risk and Uncertainty;
Business and Government Relations;
Finance;
Multinational Firms and Management;
Governing Rules, Regulations, and Reforms;
Technology Adoption;
Energy Industry;
Mining Industry;
United Kingdom;
United States
Rotemberg, Julio J. "BP's Macondo: Spill and Response." Harvard Business School Case 711-021, September 2010. (Revised January 2012.)
- January 2006 (Revised December 2006)
- Case
Wal-Mart's Business Environment
In 2004, Wal-Mart Stores, Inc. proposed to build a new supercenter in Inglewood, a low-income community near Los Angeles. The proposal was a part of Wal-Mart's strategy to bring its supercenter format to California. Introduced in the late 1980s, supercenters added a...
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Keywords:
Goals and Objectives;
Expansion;
Market Entry and Exit;
Corporate Strategy;
Labor Unions;
Conflict and Resolution;
Retail Industry;
Los Angeles
Oberholzer-Gee, Felix. "Wal-Mart's Business Environment." Harvard Business School Case 706-453, January 2006. (Revised December 2006.)
- June 2019 (Revised February 2020)
- Case
Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (A)
By: Tsedal Neeley, Paul Leonardi and Michael Norris
Eric Hawkins, director of engineering at AppFolio—a digital technology firm that offered cloud-based business software to small and medium sized companies—was shocked by an unusual request from his senior leadership team. Could Hawkins and one of his agile teams build...
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Keywords:
Values;
Agile;
Vision;
Corporate Culture;
Leadership;
Values and Beliefs;
Organizational Culture;
Decision Choices and Conditions;
Digital Transformation;
Technology Industry;
United States;
California
Neeley, Tsedal, Paul Leonardi, and Michael Norris. "Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (A)." Harvard Business School Case 419-066, June 2019. (Revised February 2020.)
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
indicate education levels. In their emails, the researchers asked the same question: “Do you have local restaurant recommendations?” "It wasn't just whether people responded to the requests that we sent; it’s that the quality of the...
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Keywords:
by Pamela Reynolds
- September 2013 (Revised June 2017)
- Supplement
IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners
By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
IBM's Corporate Citizenship office created an innovation in public education through a business-school partnership for widespread replication and diffusion. In 2012, while P-TECH (Pathways in Technology Early College High School) was still in its first year operating,...
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Keywords:
Social Enterprise;
Partnerships;
Innovation;
Entrepreneurship;
Organizational Change and Adaptation;
Leadership;
Partners and Partnerships;
Social Entrepreneurship;
Education;
Business and Community Relations;
Innovation and Invention;
Growth Management;
Chicago;
Idaho
Kanter, Rosabeth Moss, and Ai-Ling Jamila Malone. "IBM and the Reinvention of High School (B): Replicating & Scaling P-TECH and Partners." Harvard Business School Supplement 314-050, September 2013. (Revised June 2017.)
- May 2022
- Case
Thinking Outside the Wine Box (A): Mekanism and the Franz for Life Campaign
This case provides an overview of “Franz for Life,” an advertising campaign that independent advertising agency Mekanism created and executed to revitalize the brand image of Franzia, a low-cost boxed wine. For several years, Franzia’s popularity declined among...
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Keywords:
Marketing;
Brands and Branding;
Marketing Strategy;
Digital Marketing;
Social Marketing;
Marketing Communications;
Product Positioning;
Food and Beverage Industry;
Advertising Industry;
United States
Amano, Tomomichi, Elie Ofek, Mengjie Cheng, and Amy Klopfenstein. "Thinking Outside the Wine Box (A): Mekanism and the Franz for Life Campaign." Harvard Business School Case 522-055, May 2022.
- April 2009 (Revised August 2010)
- Case
Buro Happold
By: Robert G. Eccles and Kerry Herman
Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where it was constrained by a structure of having each...
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Keywords:
Training;
Entrepreneurship;
Leadership Development;
Growth and Development Strategy;
Management Skills;
Organizational Culture;
Programs
Eccles, Robert G., and Kerry Herman. "Buro Happold." Harvard Business School Case 409-021, April 2009. (Revised August 2010.)
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
requests out of concern for having to meet everyone’s demands. Sharing information allows employees who didn’t know they could have flexibility, gain it. Transparency can help increase fairness and reduce...
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Keywords:
by Kristen Senz
- 30 Nov 2015
- Research & Ideas
Donors Are Turned Off by Overhead Costs. Here’s What Charities Can Do
donors in this study: some 40,000 recipients of a donation request letter, which asked them to give $20, $50, or $100 toward a new project. The letter recipients were divided into four groups. In the “control” group, recipients simply...
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Keywords:
by Carmen Nobel
- 2020
- Case
Building Transparency within the Sustainable Apparel Coalition: The Road to Successful Pre-Competitive Collaboration
The Sustainable Apparel Coalition (SAC) was founded in 2010 to develop a common set of sustainability standards for the apparel, footwear, and home textile industries. The organization was an example of pre-competitive collaboration, a strategy in which companies...
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Keywords:
Environmental Sustainability;
Cooperation;
Social Issues;
Governing and Advisory Boards;
Corporate Social Responsibility and Impact;
Performance Evaluation;
Apparel and Accessories Industry
Hoffman, Andrew J. "Building Transparency within the Sustainable Apparel Coalition: The Road to Successful Pre-Competitive Collaboration." William Davidson Institute Case 8-059-399, 2020.
How Gender and Status Shape Productivity-related Negotiations
Employees frequently engage in negotiations outside of formal settings like salary negotiations, and for resources other than money. Employees must negotiate their roles, negotiate for work-life accommodations, and negotiate for resources such as the time, staff, and...
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- September 2011
- Module Note
Orientation to Leadership Intelligence Days, 2011
By: Joshua D. Margolis and Anthony J. Mayo
Julie Bornstein, senior vice president of Sephora Direct, is seeking to double her budget for social media and other digital marketing initiatives for 2011. A number of digital efforts implemented in the past two years seem to be bearing fruit and there is a desire to...
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Keywords:
Budgets and Budgeting;
Borrowing and Debt;
Investment Return;
Resource Allocation;
Marketing Communications;
Marketing Strategy;
Consumer Behavior;
Online Technology;
Beauty and Cosmetics Industry
Margolis, Joshua D., and Anthony J. Mayo. "Orientation to Leadership Intelligence Days, 2011." Harvard Business School Module Note 412-057, September 2011.
- April 2012
- Article
The Impact of Relative Standards on the Propensity to Disclose
By: Alessandro Acquisti, Leslie John and George Loewenstein
Two sets of studies illustrate the comparative nature of disclosure behavior. The first set investigates how divulgence is affected by signals about others' readiness to divulge. Study 1A shows a "herding" effect, such that survey respondents are more willing to...
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Keywords:
Rights;
Surveys;
Management Practices and Processes;
Ethics;
Corporate Disclosure;
Judgments;
Consumer Behavior;
Standards
Acquisti, Alessandro, Leslie John, and George Loewenstein. "The Impact of Relative Standards on the Propensity to Disclose." Journal of Marketing Research (JMR) 49, no. 2 (April 2012): 160–174.
- Web
Harvard Business School Online Courses & Learning Platforms
Strategy Professor Sunil Gupta Develop digital marketing strategies that reach and retain customers. 6 weeks, 6-7 hrs/weekApply by March 18$1,750Certificate 3 Courses Credential of Readiness (CORe) Designed to help you achieve fluency in...
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- June 2012
- Case
Buro Happold (Abridged)
By: Robert G. Eccles and Ryan Johnson
In 1996, Ted Happold, the founder of the engineering services firm Buro Happold, passed away, and Padraic Kelly became the firm's new managing director (MD). One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current...
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Keywords:
Learning And Development;
Managing Growth;
Organizational Design;
Diversification;
Client Management;
Leadership Skills;
Entrepreneurship;
Growth and Development Strategy;
Leadership Development;
Management Skills;
Training;
Programs;
Customer Relationship Management
Eccles, Robert G., and Ryan Johnson. "Buro Happold (Abridged)." Harvard Business School Case 412-123, June 2012.
- December 2023 (Revised December 2023)
- Case
Research In Motion: Launching and Scaling the World's First Smartphone Empire (A)
By: Tatiana Sandino and Samuel Grad
In 2005, Research In Motion’s (RIM) BlackBerry smartphone was a sensation. After its launch in 1999, the groundbreaking BlackBerry had captured the hearts and minds of corporate America through its secure wireless email service. The device was so addictive and...
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Keywords:
Business Growth and Maturation;
Decision Choices and Conditions;
Mobile and Wireless Technology;
Innovation and Management;
Technological Innovation;
Business or Company Management;
Management Style;
Product Development;
Managerial Roles;
Growth and Development Strategy;
Technology Industry;
United States;
Canada