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Show Results For
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All HBS Web
(6,319)
- People (5)
- News (1,860)
- Research (3,563)
- Events (19)
- Multimedia (108)
- Faculty Publications (1,964)
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management...
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Susan Young
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
the lessons of the past are being used to educate the business leaders of the future. Why Employers Favor Men Ruth comments: The race factor is important to be considered. In Latin America I have seen quite...
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by Sean Silverthorne
- 15 Nov 2016
- First Look
November 15, 2016
increase the quality of employee-company matches (measured through employee departures of newly hired employees, store-level View Details
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Sean Silverthorne
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
behavior, according to by Francesca Gino and colleagues. The good news: businesses can do something about it. Need to Solve a Problem? Take a Break From Collaborating (34,516) Organizations spend a lot of money enabling View Details
- February 2015
- Other Article
Evaluating the Impact of the Baby-Friendly Hospital Initiative on Breast-feeding Rates: A Multi-state Analysis
By: Summer Sherburne Hawkins, Ariel Dora Stern, Christopher F. Baum and Matthew W. Gillman
Objectives: Despite the passage of state laws promoting breast feeding, a formal evaluation has not yet been conducted to test whether and/or what type of laws may increase breast feeding. The enactment of breastfeeding laws in different states in the USA creates a...
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Hawkins, Summer Sherburne, Ariel Dora Stern, Christopher F. Baum, and Matthew W. Gillman. "Evaluating the Impact of the Baby-Friendly Hospital Initiative on Breast-feeding Rates: A Multi-state Analysis." Public Health Nutrition 18, no. 2 (February 2015): 189–197. (Selected as Nutrition Society Paper of the Month, July 2014.)
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments...
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- Web
Financial Management of Smaller Firms - Course Catalog
employees of larger firms, and we explore those differences through numerous guests and a few cases that focus on the advantages and disadvantages of the career choice. Click...
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- 29 Dec 2019
- Research & Ideas
Read Our Most Popular Research Stories of 2019
Our most popular stories are those that help readers become better managers and outstanding leaders. Here are our most-read stories and faculty research papers in 2019. Tell us in the comment section below what you thought were the most interesting business trends...
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by Sean Silverthorne
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
earned on fixed costs), the brick-and-mortar retailer finds itself with shrinking margins. Online retailers' lower cost structures are driven by a variety of cost efficiencies. From an employee perspective,...
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- 02 Feb 2004
- What Do You Think?
Leadership: A Matter of Sustaining or Eliminating Groupthink?
who are able to speak out. Lynn Offerman, writing in the HBR, suggests to the CEO that "one simple test of whether you're getting the feedback you need is to count how many employees challenge you at...
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by James Heskett
- 21 Dec 2016
- Blog Post
The Best Little Secret of the Harvard MBA
become an expert in hiring others who know a discipline and in learning how to assimilate information they share with you so that you, in turn, can share it with others in a compelling way. That is the secret to leveraging a team. And...
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- 21 May 2018
- Blog Post
Harnessing The Power of Collaboration to Create Opportunity in Chicago
bringing together entrepreneurs and neighborhood residents to offer employment opportunities in the labor-intensive food industry. Based on the hiring patterns of Accion’s existing clients in the food space,...
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Nonprofit / Government
- 25 Apr 2012
- What Do You Think?
How Will the “Age of Big Data” Affect Management?
business analysts who "tend to be lower level employees and have a high turnover," creating a "losing battle" through the loss of "institutional data knowledge." (Kim Kraemer) Avoid the belief that "whatever...
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Re: James L. Heskett
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
was a booklet of fifty-six pages. Changes to the Primer were regarded like alterations in the register—both were part of an effort to constantly improve and keep up with shifting customer needs. E. St. Elmo...
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by Walter A. Friedman
- Web
Harvard and the Legacy of Slavery | About
Employee Assistance Program (877.327.4278), with counselors available 24/7. The committee worked for many months and we are especially grateful to our own Professor Nancy Koehn for her service on it. While the report is the culmination...
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- 22 Apr 2022
- Research & Ideas
Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance
Employers looking to fill critical job vacancies may want to turn to a largely untapped pool of willing workers: people with criminal records. Employers are often wary of View Details
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by Jay Fitzgerald
- 10 Aug 2020
- Research & Ideas
COVID's Surprising Toll on Careers of Women Scientists
isn’t often considered when institutions craft broad work policy meant to cover as many employees as possible. The issue may linger as institutions plan to reopen amid the pandemic. Without adequate childcare services, “Researchers with...
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- 15 May 2013
- Research & Ideas
From McRibs to Maseratis: The Power of Scarcity Marketing
ourselves). Happy Money provides valuable information not only for pleasure-seeking consumers, but also for companies looking to increase the happiness of both employees and customers. The following excerpt...
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Re: Michael I. Norton
- 10 Jul 2007
- What Do You Think?
How Much of Leadership Is About Control, Delegation, or Theater?
Summing Up Summarizing this month's rich stew of comments regarding leadership is a hazardous task. The subject is far too complex for four paragraphs. So please bear with me. The strongest messages I received were that if leadership...
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by Jim Heskett
- 29 Oct 2019
- Blog Post
Merging the Worlds of Finance, Investing, and Environmental Impact
Career Services as a recruiting tool to find and hire great candidates for open positions. What do you like about your work? What keeps you going? I’m working with an incredible group of people to help...
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