Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results : (5) Arrow Down
Filter Results : (5) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (108)
    • Faculty Publications  (5)

    Show Results For

    • All HBS Web  (108)
      • Faculty Publications  (5)

      Hotel Reviews Remove Hotel Reviews →

      Page 1 of 5 Results

      Are you looking for?

      → Search All HBS Web
      • June 2016
      • Article

      Understanding Online Hotel Reviews Through Automated Text Analysis

      By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni
      Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for...  View Details
      Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow
      Citation
      Find at Harvard
      Purchase
      Related
      Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni. "Understanding Online Hotel Reviews Through Automated Text Analysis." Service Science 8, no. 2 (June 2016): 124–138.
      • June 2012 (Revised October 2012)
      • Teaching Note

      TripAdvisor (TN)

      By: Sunil Gupta
      By 2010, TripAdvisor (TA) was the largest travel site in the world operating in 24 countries and 16 languages, with listings for 455,000 hotels, 92,000 attractions and 564,000 restaurants in over 71,000 destinations worldwide. It had over 40 million reviews from 35...  View Details
      Keywords: Marketing; Digital Marketing; Marketing Strategy; Internet and the Web; Travel Industry; Tourism Industry; China; United States
      Citation
      Purchase
      Related
      Gupta, Sunil. "TripAdvisor (TN)." Harvard Business School Teaching Note 512-108, June 2012. (Revised October 2012.)
      • January 2011 (Revised April 2011)
      • Case

      TripAdvisor

      By: Sunil Gupta and Kerry Herman
      By 2010, TripAdvisor was the largest travel site in the world operating in 24 countries and 16 languages, with listings for 455,000 hotels, 92,000 attractions and 564,000 restaurants in over 71,000 destinations worldwide. It had over 40 million reviews from 35 million...  View Details
      Keywords: Business Model; Knowledge Use and Leverage; Growth and Development Strategy; Social and Collaborative Networks; Internet; Service Industry; Travel Industry
      Citation
      Educators
      Purchase
      Related
      Gupta, Sunil, and Kerry Herman. "TripAdvisor." Harvard Business School Case 511-004, January 2011. (Revised April 2011.)
      • August 2005 (Revised April 2008)
      • Teaching Note

      GuestFirst Hotel (A): Statistics Review with Data Desk (TN)

      By: Frances X. Frei
      Presents an overview of the statistical analysis covered in the case discussion.  View Details
      Keywords: Mathematical Methods
      Citation
      Purchase
      Related
      Frei, Frances X. "GuestFirst Hotel (A): Statistics Review with Data Desk (TN)." Harvard Business School Teaching Note 606-038, August 2005. (Revised April 2008.)
      • August 2005 (Revised April 2008)
      • Teaching Note

      GuestFirst Hotel (B): Statistics Review with Data Desk (TN)

      By: Frances X. Frei
      Presents an overview of the statistical analysis covered in the case discussion.  View Details
      Keywords: Mathematical Methods; Accommodations Industry
      Citation
      Purchase
      Related
      Frei, Frances X. "GuestFirst Hotel (B): Statistics Review with Data Desk (TN)." Harvard Business School Teaching Note 606-039, August 2005. (Revised April 2008.)
      • 1

      Are you looking for?

      → Search All HBS Web
      ǁ
      Campus Map
      Harvard Business School
      Soldiers Field
      Boston, MA 02163
      →Map & Directions
      →More Contact Information
      • Make a Gift
      • Site Map
      • Jobs
      • Harvard University
      • Trademarks
      • Policies
      • Digital Accessibility
      Copyright © President & Fellows of Harvard College