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Show Results For
-
All HBS Web
(6,586)
- People (15)
- News (1,733)
- Research (4,061)
- Events (37)
- Multimedia (78)
- Faculty Publications (3,045)
- January 2022
- Case
Bee-ing Better at Bombas
By: Elizabeth A. Keenan, Youngme Moon and John Masko
David Heath and Randy Goldberg founded Bombas in 2013 to serve two missions: to deliver the “best socks in the history of feet,” and to donate socks (the most requested item in homeless shelters) to Americans experiencing homelessness. Eight years later, Bombas had...
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Keywords:
Social Entrepreneurship;
Values and Beliefs;
Brands and Branding;
Marketing Strategy;
Digital Marketing;
Distribution;
Corporate Social Responsibility and Impact;
Mission and Purpose;
Quality;
Business and Stakeholder Relations;
Human Needs;
Poverty;
Growth and Development Strategy;
Apparel and Accessories Industry;
New York (city, NY)
Keenan, Elizabeth A., Youngme Moon, and John Masko. "Bee-ing Better at Bombas." Harvard Business School Case 522-038, January 2022.
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
sector. Break Your Addiction to Service Heroes It's possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at everything. Research Papers Mitigating the Negative Effects of Customer Anxiety through Access...
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- 02 Aug 2022
- Research & Ideas
6 Strategies for Building Socially Responsible—and Profitable—Companies
A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices...
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Keywords:
by Lane Lambert
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Choudhury: Winner of the 2019 Strategic Management Society Annual Conference Best Paper Prize for "Machine Learning and Human Capital: Experimental Evidence on How Domain-Specific Expertise Can Mitigate Biased Predictions." Amy C....
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- February 2023
- Case
Ransomware Attack at Springhill Medical Center
By: Suraj Srinivasan and Li-Kuan (Jason) Ni
In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama, fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to securely restore the network, medical...
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Keywords:
Disruption;
Communication;
Communication Strategy;
Decision Making;
Decision Choices and Conditions;
Judgments;
Corporate Accountability;
Corporate Disclosure;
Corporate Governance;
Governance Controls;
Policy;
Employees;
News;
Cybersecurity;
Digital Strategy;
Information Infrastructure;
Information Management;
Internet and the Web;
Crisis Management;
Resource Allocation;
Risk Management;
Negotiation Tactics;
Failure;
Business and Stakeholder Relations;
Attitudes;
Behavior;
Perception;
Reputation;
Trust;
Public Opinion;
Social Issues;
Health Industry;
United States;
Alabama
Srinivasan, Suraj, and Li-Kuan (Jason) Ni. "Ransomware Attack at Springhill Medical Center." Harvard Business School Case 123-065, February 2023.
- October 1986 (Revised July 2010)
- Case
Karen Leary (A)
By: Linda A. Hill
Describes the evolution of the working relationship of Karen Leary, a new manager of a Merrill Lynch retail branch, and Ted Chung, a new financial consultant in the branch. Leary has some concerns about her working relationship with Chung and with his performance....
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Keywords:
Management Style;
Employee Relationship Management;
Decision Choices and Conditions;
Personal Development and Career;
Performance Evaluation;
Diversity;
Financial Services Industry
Hill, Linda A. "Karen Leary (A)." Harvard Business School Case 487-020, October 1986. (Revised July 2010.)
- 28 Sep 2023
- News
Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive
Clubs News Clubs News Guided by Harvard Business School’s mission to educate leaders who make a difference in the world, the HBS Global Alumni Clubs & Associations Network provides thousands of opportunities to create and strengthen connections among and between HBS...
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- Web
Building Collections | Baker Library | Bloomberg Center | Harvard Business School
newsletter, was published from the 1940s to the 1990s. It contained updates on human resources issues, product news, and social activities. Company newsletters in Baker's special collections provide insight into corporate culture and...
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- 08 Oct 2018
- Research & Ideas
Knowing What Your Boss Earns Can Make You Work Harder
francescoch Learning that a co-worker earns more than you can decrease your job performance while increasing the likelihood of you searching for a new job, according to a new research study. On the other hand, learning what your manager makes can prompt you to work...
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Keywords:
by Rachel Layne
- Web
Negotiating - Alumni
help you research salary data and negotiate from a position of strength. You should also research company salary grades through employees and human resources. Contact the Baker Library | Bloomberg Center, for further assistance....
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- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
About $162 billion was spent in 2012 in the United States on corporate training—in what Harvard Business School Professor Michael Beer calls the “the great training robbery.” Beer, the Cahners-Rabb Professor of Business Administration, Emeritus, says money pumped into...
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- 24 Jul 2017
- Research & Ideas
People Have an Irrational Need to Complete 'Sets' of Things
Red Cross, who decided to collaborate with the research team after meeting Norton through a colleague. “Ultimately, it speaks to how powerful that framing is.” People incur the cost of a bad gamble just so they can complete a pseudo-set In fact, the View Details
Keywords:
by Carmen Nobel
- Web
Harvard Environmental Centers - Business & Environment
stewards for the future. Contact: David Havelick Harvard University Center for the Environment (HUCE) The Harvard University Center for the Environment (HUCE) encourages research and education about the environment and its many interactions with View Details
- March 2018
- Case
GiveDirectly
How should nonprofits design compensation systems to attract and retain talent? GiveDirectly is a respected charitable organization with an unconventional approach. Instead of spending on traditional aid programs in areas such as health care and food access in...
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Keywords:
Nonprofits;
Charity;
Effective Altruism;
International Aid;
Compensation;
Goals;
Bonuses;
Incentives;
GiveDirectly;
Compensation and Benefits;
Motivation and Incentives;
Goals and Objectives;
Recruitment;
Philanthropy and Charitable Giving
Beshears, John, Joshua Schwartzstein, Tiffany Y. Chang, and Brian J. Hall. "GiveDirectly." Harvard Business School Case 918-036, March 2018.
- February 2011
- Case
Jamie Turner at MLI, Inc.
By: John J. Gabarro and Colleen Kaftan
The case describes the evolution of an interpersonal mismatch between a previously successful manager, Jamie Turner, and his new boss, Pat Cardullo. Turner, a 32-year-old MBA graduate, has been recruited by Cardullo to be vice president of marketing and sales at Modern...
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Keywords:
Communication;
Interpersonal Relations;
Superior & Subordinate;
Micro Organizational Behavior;
Performance Management;
Personal Strategy & Style;
Management Style;
Conflict Management;
Interpersonal Communication;
Employee Relationship Management;
Rank and Position;
Performance;
Communication Strategy;
Personal Development and Career;
Acquisition;
Distribution Industry;
Consumer Products Industry;
San Diego;
Chicago
Gabarro, John J., and Colleen Kaftan. "Jamie Turner at MLI, Inc." Harvard Business School Brief Case 114-254, February 2011.
- May 2016 (Revised September 2016)
- Case
Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean
By: Rajiv Lal and Gamze Yucaoglu
In 2015, Edip Ilkbahar, HBC’s founder and CEO, was looking over the plans for a new branch in Cyprus. Since the inception of the company by the Alarko Group of companies in 1994, Ilkbahar’s company had enjoyed high occupancy, high guest satisfaction, and high...
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Keywords:
Customer Experience;
Customer Service;
Hotel Industry;
Emerging Market;
Customer Focus;
Leading Growth;
Feedback Culture;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Hillside;
HBC;
Turkey;
Vacation;
Customer Relationship Management;
Quality;
Employee Relationship Management;
Service Operations;
Organizational Culture;
Customer Satisfaction;
Selection and Staffing;
Service Delivery;
Competitive Advantage;
Emerging Markets;
Growth and Development;
Accommodations Industry;
Entertainment and Recreation Industry;
Turkey
Lal, Rajiv, and Gamze Yucaoglu. "Hillside Beach Club: Delivering the Ultimate Family Vacation in the Mediterranean." Harvard Business School Case 516-110, May 2016. (Revised September 2016.)
- March 2023
- Case
Walmart's Live Better U
By: Boris Groysberg, Annelena Lobb and Kerry Herman
Walmart’s Live Better U (LBU) program, which allowed its frontline employees and managers to attend college at Walmart’s expense, had expanded and changed over the course of five years. How could Walmart better develop the program for its associates and use it to meet...
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Groysberg, Boris, Annelena Lobb, and Kerry Herman. "Walmart's Live Better U." Harvard Business School Case 423-057, March 2023.
- 01 Jun 2002
- News
Up to the Challenge: Ipsita Dasgupta - Global Perspective, Local Results
Photography by Robert Schoen Ipsita Dasgupta is truly a citizen of the world. The Calcutta native speaks six languages and has lived in Sudan, Cairo, Jakarta, and Manhattan, thanks in part to her father's peripatetic career as a senior executive for Energizer. Her...
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- 18 Nov 2015
- Research & Ideas
Who Really Determines CEO Salary Packages?
It stands to reason that every major company has a unique set of strategic goals. Consequently, it stands to reason that the chief executive’s compensation package should be uniquely designed to align to those goals, while addressing the individual goals of the CEO....
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- 2022
- Article
The Great Resignation Didn't Start with the Pandemic
By: Joseph B. Fuller and William R. Kerr
COVID-19 spurred on the Great Resignation of 2021, during which record numbers of employees voluntarily quit their jobs. But what we are living through is not just short-term turbulence provoked by the pandemic. Instead, it’s the continuation of a trend of rising quit...
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Keywords:
Quit Rate;
Labor Market;
Great Resignation;
Jobs and Positions;
Employees;
Resignation and Termination;
Health Pandemics
Fuller, Joseph B., and William R. Kerr. "The Great Resignation Didn't Start with the Pandemic." Harvard Business Review (website) (March 23, 2022).