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- Faculty Publications (290)
- August 1998 (Revised May 1999)
- Case
Network Computer, Inc.
By: Lynda M. Applegate and Kirk A. Goldman
Keywords:
Information Infrastructure;
Networks;
Corporate Strategy;
Information Technology;
Internet and the Web;
Computer Industry
Applegate, Lynda M., and Kirk A. Goldman. "Network Computer, Inc." Harvard Business School Case 399-026, August 1998. (Revised May 1999.)
- July 1998
- Article
Are Computers Scapegoats? Attributions of Responsibility in Human-Computer Interaction
By: Y. Moon and C. I. Nass
Moon, Y., and C. I. Nass. "Are Computers Scapegoats? Attributions of Responsibility in Human-Computer Interaction." International Journal of Human-Computer Studies 49, no. 1 (July 1998): 79–94.
- March 1998 (Revised March 1999)
- Case
Dell Online
By: V. Kasturi Rangan and Marie Bell
Dell started online commerce for its PCs in 1996, and by 1997 had achieved a sales rate of $3 million a day. The case describes the internal process that led to these dramatic results and poses the question of how the firm should leverage this activity to meet Michael...
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Keywords:
Consumer Behavior;
Market Transactions;
Goals and Objectives;
Business Processes;
Distribution Channels;
Internet and the Web;
Information Infrastructure;
Competitive Advantage;
Computer Industry;
Retail Industry
Rangan, V. Kasturi, and Marie Bell. "Dell Online." Harvard Business School Case 598-116, March 1998. (Revised March 1999.)
- January 1998 (Revised March 1998)
- Case
Staples (C)
By: Myra M. Hart, Marco Iansiti and Barbara Feinberg
The search for appropriate hardware and software to support the launch of a new large-scale retail operation forces the management team to define their goals at a very detailed level and to make all underlying assumptions explicit.
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Keywords:
Goals and Objectives;
Information Infrastructure;
Applications and Software;
Business Startups;
Management Teams;
Retail Industry
Hart, Myra M., Marco Iansiti, and Barbara Feinberg. "Staples (C)." Harvard Business School Case 898-159, January 1998. (Revised March 1998.)
- November 1997 (Revised May 2002)
- Case
MicroAge, Inc.: Orchestrating the Information Technology Value Chain
By: Lynda M. Applegate and Kirk A. Goldman
MicroAge, Inc. started as a storefront in Tempe, AZ in 1976 selling personal computer kits to hobbyists. During their first year of operation, founders Jeff McKeever and Alan Hald sold $1.5 million worth of computer kits, priced at under $1,000 each. Twenty years...
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Keywords:
Transformation;
Growth Management;
Risk Management;
Product;
Opportunities;
Horizontal Integration;
Information Infrastructure;
Information Technology;
Internet and the Web;
Technology Industry;
Arizona
Applegate, Lynda M., and Kirk A. Goldman. "MicroAge, Inc.: Orchestrating the Information Technology Value Chain." Harvard Business School Case 398-068, November 1997. (Revised May 2002.)
- May 1997 (Revised May 2008)
- Case
Intel Corporation: 1968-1997
By: Gary P. Pisano, David J. Collis and Peter K. Botticelli
Traces Intel's history and strategy from 1968 to 1997. Examines the company's decision to exit DRAMS and its entry into microprocessors. Focuses on how the company managed to achieve and sustain its competitive advantage in microprocessors, and the threats it faces in...
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Keywords:
Market Entry and Exit;
Competitive Strategy;
Competitive Advantage;
Information Infrastructure;
Corporate Strategy;
Industry Structures;
Technology Industry
Pisano, Gary P., David J. Collis, and Peter K. Botticelli. "Intel Corporation: 1968-1997." Harvard Business School Case 797-137, May 1997. (Revised May 2008.)
- April 1997
- Article
Firm Asymmetries and Sequential R&D: Theory and Evidence from the Mainframe Computer Industry
By: T. Khanna and M. Iansiti
Keywords:
Research and Development;
Theory;
Information;
Information Infrastructure;
Information Technology;
Computer Industry
Khanna, T., and M. Iansiti. "Firm Asymmetries and Sequential R&D: Theory and Evidence from the Mainframe Computer Industry." Management Science 43, no. 4 (April 1997): 405–421.
- February 1997 (Revised April 1998)
- Case
first direct (A)
Describes the operations and strategy of the world's largest, fastest growing branchless bank. Using a person-to-person interface over conventional phone lines, First Direct provides standard banking and related financial products to nearly 700,000 customers throughout...
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Keywords:
Service Delivery;
Customer Satisfaction;
Banks and Banking;
Innovation and Invention;
Banking Industry;
United Kingdom
Rayport, Jeffrey F., and Dickson Louie. "first direct (A)." Harvard Business School Case 897-079, February 1997. (Revised April 1998.)
- February 1997 (Revised September 1998)
- Case
American Management Systems, Inc.: The Knowledge Centers
By: Dorothy A. Leonard and Sylvia Sensiper
Senior management at AMS, a business and information technology consulting company, is growing at 28% annually and assimilating 1,800 new hires a year. AMS has recently instituted a new knowledge management strategy, a group of six knowledge centers (virtual...
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Keywords:
Information Technology;
Innovation and Management;
Technological Innovation;
Knowledge Management;
Management Teams;
Business Strategy;
Consulting Industry;
United States
Leonard, Dorothy A., and Sylvia Sensiper. "American Management Systems, Inc.: The Knowledge Centers." Harvard Business School Case 697-068, February 1997. (Revised September 1998.)
- January 1997
- Article
The Internet, Intel and the Vigilante Stakeholder
Badaracco, Joseph L., Jr. "The Internet, Intel and the Vigilante Stakeholder." Business Ethics 6, no. 1 (January 1997): 18–29.
- 1996
- Working Paper
Global Friction Among Information Infrastructures
By: Jeffrey F. Rayport, George C. Lodge and Afroze Mohammed
- June 1996
- Supplement
National Information Infrastructure (B): A Comparison of Public Policy in Japan and the United States, Supplement
By: George C. Lodge and Afroze A Mohammed
Lodge, George C., and Afroze A Mohammed. "National Information Infrastructure (B): A Comparison of Public Policy in Japan and the United States, Supplement." Harvard Business School Supplement 396-410, June 1996.
- November 1995
- Background Note
National Information Infrastructure (B): A Comparison of Public Policy in Japan and the United States
By: George C. Lodge, Jeffrey F. Rayport, Thomas A. Gerace and Afroze A Mohammed
Lodge, George C., Jeffrey F. Rayport, Thomas A. Gerace, and Afroze A Mohammed. "National Information Infrastructure (B): A Comparison of Public Policy in Japan and the United States." Harvard Business School Background Note 396-175, November 1995.
- November 1995 (Revised April 1996)
- Case
ENTel and the Privatization of Argentine Telecommunications
Growing fiscal deficits, persistent economic recession, and underinvestment in the nation's telecommunications infrastructure lead the Argentine government to privatize its state-owned monopoly provider of telecommunications services, ENTel, in late 1990. The...
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Keywords:
Opportunities;
Risk and Uncertainty;
Communication Technology;
Privatization;
Mobile and Wireless Technology;
Governing Rules, Regulations, and Reforms;
Competition;
Development Economics;
Policy;
Government and Politics;
Performance Effectiveness;
Telecommunications Industry;
Argentina
Emmons, Willis M., III. "ENTel and the Privatization of Argentine Telecommunications." Harvard Business School Case 796-065, November 1995. (Revised April 1996.)
- Article
Pricing and Financial Resources: An Analysis of the Disk Drive Industry, 1980-88
By: J. Lerner
Lerner, J. "Pricing and Financial Resources: An Analysis of the Disk Drive Industry, 1980-88." Review of Economics and Statistics 77, no. 4 (November 1995): 585–598. (Symposium on Hedonic Methods in Industrial Economics.)
- October 1995 (Revised March 1997)
- Background Note
The National Information Infrastructure (A): The United States in Perspective
By: George C. Lodge, Jeffrey F. Rayport, Thomas A. Gerace and Afroze A Mohammed
Lodge, George C., Jeffrey F. Rayport, Thomas A. Gerace, and Afroze A Mohammed. "The National Information Infrastructure (A): The United States in Perspective." Harvard Business School Background Note 396-111, October 1995. (Revised March 1997.)
- October 1995
- Case
Singapore TradeNet: Beyond TradeNet to the Intelligent Island
By: Lynda M. Applegate, John L. King and Soon-Siong Neo
Describes the actions taken by the government of Singapore to enable the country to survive and prosper after it achieved independence in the late 1960s. Recognizing that its small size, limited natural resources, but excellent location placed it in a vulnerable...
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Keywords:
Transition;
Communication Technology;
Governing Rules, Regulations, and Reforms;
Policy;
Digital Platforms;
Information Technology;
Technology Adoption;
Information Technology Industry;
Singapore
Applegate, Lynda M., John L. King, and Soon-Siong Neo. "Singapore TradeNet: Beyond TradeNet to the Intelligent Island." Harvard Business School Case 196-105, October 1995.
- October 1995 (Revised October 1996)
- Case
Singapore Unlimited: Building the National Information Infrastructure
By: Lynda M. Applegate, John L. King, Soon-Siong Neo and Carin-Isabel Knoop
Describes the actions taken by the government of Singapore to enable the country to survive and prosper after it achieved independence in the late 1960s. Recognizing that its small size, limited natural resources, but excellent location placed it in a vulnerable...
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Keywords:
Information Technology;
Natural Environment;
Expansion;
Policy;
Infrastructure;
Singapore;
Southeast Asia
Applegate, Lynda M., John L. King, Soon-Siong Neo, and Carin-Isabel Knoop. "Singapore Unlimited: Building the National Information Infrastructure." Harvard Business School Case 196-012, October 1995. (Revised October 1996.)
- September 1995 (Revised September 1996)
- Case
Symantec: Redefining the Information Infrastructure
By: Lynda M. Applegate and Carin-Isabel Knoop
Applegate, Lynda M., and Carin-Isabel Knoop. "Symantec: Redefining the Information Infrastructure." Harvard Business School Case 196-011, September 1995. (Revised September 1996.)
- September 1995 (Revised May 2002)
- Supplement
Intel Pentium Chip Controversy (B), The
By: V.G. Narayanan and James D Evans
Supplements the (A) case.
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Narayanan, V.G., and James D Evans. "Intel Pentium Chip Controversy (B), The." Harvard Business School Supplement 196-092, September 1995. (Revised May 2002.)